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Somerset Woods

1833 Richfield Drive

Severn, MD 21144

 
 
 
 
 
 

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  Verified Resident 669095
vrp · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/24/2019
The neighbors are nice and friendly and one of the office workers is nicr and easy to work with while the other gives you attitude for having any issues. We were told any issues we had in the first 15 days would be treated as emergency work orders yet 3 days after submitting them we are still having the same issues. After viewing the house we noticed instead of fixing or replacing doors that are messed up they just make them appear as if they're fixed. Overall rather disappointed.
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Somerset Woods Manager

07/25/2019

Thank you for taking the time to review our Somerset Woods Community. As management, we take all comments, positive and negative, very seriously. Our goal is to provide the finest customer service, and I am so sorry that we have not met this goal for you. I assure you that your situation is not typical. I invite you to contact me personally to discuss your particular experience, so that a proper investigation into the issue may take place. I can be reached at 410-683-7000. Perhaps, with better understanding, we can change your mind about our community. Sincerely, Molly C. Community Liaison

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