| Number of reviews in the past 365 days | 1 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
3411 Gateshead Manor Way, Silver Spring, MD 20904
Ratings & Reviews (147 Reviews)
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Resident • 2019 Not Recommended
Updated 07/09/2019
Reviewed 07/09/2019
Hi, Noise - always lots of noise is coming form outside, even I am not staying on roadside apartments. Grounds - with Neighborhood I am not so interacted, so no idea of safety but till Its good. And over all appearance of building from out side… See More
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Alta_C • Resident • 2018 Recommended
Updated 11/01/2018
Reviewed 11/01/2018
"Move in process was seamless. Huge shout out to Glenn Cooper, Associate Community Manager, the consummate professional. His patience, attention to detail and efforts to ensure that I found a unit to my specifications were outstanding. His handling of my requests set him apart, above and… See More
Aston Woods Manager04/04/2018
Thank you for your outstanding review. Moving into a new home can be daunting, and we're glad to have helped make the process seamless. Glenn, Joao, and the rest of our team will be elated to read your complimentary remarks. Welcome!
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Resident • 2018 Recommended
Updated 10/26/2018
Reviewed 10/26/2018
Lovely and safe community, pretty helpful community director and leasing office staff, preferred to stay here and recommend my friends to stay in this community. Near to police station so feel safe all the time.
Aston Woods Manager30/30/2018
Thank you for the awesome recommendation! We're over the moon about your kind words for our team. Stop by the office or call any time we can be of service.
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Resident • 2012 - 2018 Not Recommended
Updated 09/03/2018
Reviewed 10/04/2014
Overall pretty nice place to stay. Its your standard apartment complex. Occasionally you have noise from neighbors but its not the apartment complex's fault. There have been a few issues but the staff typically resolves them in a timely manor (1-2 days). There was once a… See More
Aston Woods Manager25/25/2014
Thank-you, we appreciate your feedback. If you have any issues with noise, please feel free to contact me. Jamie Peace Community Director
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FrustratedAstonWoods • Resident • 2018 Not Recommended
Updated 07/17/2018
Reviewed 07/17/2018
Where do I begin...I moved into Aston Woods in March. Since moving in, I have had my extra car towed twice at $160 per tow. The tow company damaged my vehicle. I was told because my hangtag was not in window and on the dash it… See More
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Resident • 2018 Recommended
Updated 06/01/2018
Reviewed 06/01/2018
I am more than please as a new member to this community! Friendly staff and great neighborhood! The overall appearance is great landscaping is nice and the community is clean! Cant beat the washer and dryer in each unit
Aston Woods Manager05/05/2018
Welcome to the community! We are all smiles about this lovely review!It's so good to hear that you enjoy the landscaping and the convenience of having a washer and dryer in your home. Please let us know if there is anything we can do to help you get settled in.
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RumPunch • Resident • 2018 Not Recommended
Updated 04/18/2018
Reviewed 04/18/2018
I have lived at two different apartments within the complex in different building on the 2nd and 3rd floor from 2016-2018. The apartment community looks nice but the construction of the floors and walls are very thin throughout. Be careful of which building and floor you… See More
Aston Woods Manager23/23/2018
Thank you for sharing that you're pleased with the aesthetics of your home. We want you to feel upbeat about our community and we're sorry if you are unhappy. The details you shared are alarming and I'd like to address your concerns directly. At your convenience, please email me at [email protected] Be sure to refer to this review and the apartment name in the subject line or body of your email so we can expedite our response. I look forward to hearing from you.
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Tony_J • Resident • 2017 Recommended
Updated 12/11/2017
Reviewed 12/11/2017
I am more than please as a new member to this community! Friendly staff and great neighborhood! The overall appearance is great landscaping is nice and the community is clean! Cant beat the washer and dryer in each unit and the wood burning fireplace is wonderful… See More
Aston Woods Manager16/16/2017
You just made our day! So glad that you are loving everything about living here with us. Thanks for the great review.
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Resident • 2017 Recommended
Updated 09/04/2017
Reviewed 09/04/2017
Very nice space! I love the black appliances and the amenities here.
Aston Woods Manager07/07/2017
Thank you very much for your review. We are so happy to hear how much you love our community. if there is anything you need help with please don't hesitate to contact our leasing office. Best Regards, VERONICA DIAZ COMMUNITY DIRECTOR, ASTON WOODS APTS. 3411 GATESHEAD MANOR WAY ' SILVER SPRING ' MD, 20904 P: 123.456.7890 F: 123.456.7890 E: [email protected]
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Resident • 2016 - 2017 Not Recommended
Updated 07/10/2017
Reviewed 07/10/2017
If you're okay with thin walls (you can hear everything outside, in the hallway, and your neighbor above you), outdated appliances, cheap wall paint, and poor customer service, this may be the place for you. The problems we had moving in should have foreshadowed the problems… See More
Aston Woods Manager15/20/2017
Dear Resident, Thank you for your review of Aston Woods, your comments are very much valued. We appreciate your honesty about your experience and strive to provide outstanding customer service. My name is Veronica Diaz, the new Community Director, and I would like to discuss your concerns with you and offer some solutions. I have an open-door policy and I am available for you and any Residents between 9-5:30 Monday thru Friday. Please come in or call me at your convenience, 301-890-7222. I look forward to speaking with you. Have a great weekend! Sincerely, Veronica Diaz, Community Director
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Resident • 2015 - 2017 Recommended
Updated 02/04/2017
Reviewed 10/25/2016
Management is great and so is the maintenance team. Community is safe and quiet.
Aston Woods Manager28/28/2016
I am so happy that you can call Aston your home. Jamie Peace Community Director
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Resident • 2016 Recommended
Updated 12/31/2016
Reviewed 12/31/2016
Overall a nice place to live. Staff us nice and helpful.
Aston Woods Manager02/02/2017
We are grateful that you took the time to rate us. I am glad that you are enjoying your home. Please stop by and introduce yourself when you have a chance. Jamie Peace Community Manager
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lillyboo82 • Resident • 2016 Not Recommended
Updated 11/26/2016
Reviewed 11/26/2016
Good office staff, needs to work on communication with each other and responding promptly. There are way too many constant maintenance issues and the maintenance staff is somewhat incompetent and some of them have nasty attitudes! Neighbors are noisey and nothing is done to repremand them.… See More
Aston Woods Manager28/28/2016
I appreciate your feedback. We respond to all noise complaints in a timely manner. Unfortunately, we do face some restrictions. It does take some time to remedy the issue. If you are able to come in and discuss the issues you are having I would be more than happy to come up with some solutions. Jamie Peace Community Director
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chelle0215 • Resident • 2016 Recommended
Updated 11/17/2016
Reviewed 11/17/2016
The staff is great I just love being here
Aston Woods Manager18/18/2016
We love our residents. We really appreciate your great feed back. I will share your kind words with the staff. Jamie Peace Community Director
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Resident • 2013 - 2016 Recommended
Updated 11/02/2016
Reviewed 11/02/2016
Surroundings: well-maintained. Staff: Pleasant overall. Wifi Signal: Strong. Only negative: Unannounced (and loud) repairs. Consistently noisy upstairs tenants (beyond what some would consider "normal" walking-around noise - I'm talking constant opening and closing of patio doors and two hyperactive pets). Overall, the community is well-maintained and… See More
Aston Woods Manager03/03/2016
We appreciate your feedback. If you are experiencing excessive noise please contact me at the office to discuss. We are unable to steer a prospect to rent a specific apartment due to Fair Housing Laws. Our prospects are free to rent the apartment home they feel is most desirable to them. We appreciate your great recommendation. Jamie Peace Community Director
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jeneking • Resident • 2016 Recommended
Updated 09/24/2016
Reviewed 09/24/2016
Overall great experience so far, wonderful staff that is very helpful and knowledgeable. From the moment we arrived to check out the apartments we felt welcomed unlike the other places we went first , we knew right away we could stop looking and that we wanted… See More
Aston Woods Manager03/03/2016
We greatly appreciate your recommendation. It is always a pleasure to service our great customers. We are glad you chose Aston Woods to be your home. Jamie Peace Community Director
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Resident • 2016 Recommended
Updated 09/24/2016
Reviewed 09/24/2016
My move in was amazing the office staff helped me and my family out a lot, the leasing director was awesome she knew everything about the property and the area. Not a lot of noise and it's easy for me to get to work in the… See More
Aston Woods Manager03/03/2016
I am so happy that your move in was an amazing one. We hope to continue to provide you with excellent customer service. Please introduce yourself when you come by the office. Jamie Peace Community Director
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Scarter1988 • Resident • 2016 Recommended
Updated 05/31/2016
Reviewed 05/31/2016
Since moving to Aston Woods, my exprience has been great. The neighborhood is nice, quiet and well kept. The rental office personnel is beyond amazing, friendly and very helpful. See More
Aston Woods Manager10/10/2016
We truly appreciate this great feedback. We will continue to work hard to provide you with great service. Jamie Peace Community Director
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Cord3l • Resident • 2015 - 2016 Recommended
Updated 03/25/2016
Reviewed 03/25/2016
My move-in was a little rocky at first, however, the management team acted quickly to resolve the issues I had. They seem truly genuine and ready to help whenever needed. The maintainence team is also very attentive and ready to follow-up on any issues reported. My… See More
Aston Woods Manager25/25/2016
I truly appreciate your great feedback. Can you contact our office or email me so I can get your vinyl floor fixed? The pool is lovely during the summer months. I hope to see you there. Jamie Peace Community Director
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Msboss27 • Resident • 2015 - 2016 Recommended
Updated 03/23/2016
Reviewed 03/23/2016
The staff is very Friendly and helpful. beautiful apartment homes , clean and quite community, I love the pool and gym and computer lab. Apartments buildings cleaned Everyday See More
Aston Woods Manager25/25/2016
Thank-you for your feedback. We are happy that you chose Aston Woods to be you home. We hope to see you tonight at our resident function. Jamie Peace Community Director
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Resident • 2014 - 2016 Recommended
Updated 03/11/2016
Reviewed 03/11/2016
I have lived on this property for over a year. I love it! Beautiful home, courteous and friendly staff! The management is very quick to resolve any issues that may arise.
Aston Woods Manager25/25/2016
I am so happy to hear that you love Aston Woods. I will give the rest of the staff your great feedback. Jamie Peace Community Director
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Gordon Gray • Resident • 2014 - 2016 Recommended
Updated 02/23/2016
Reviewed 02/23/2016
The Aston Woods staff and maintenance crew are some of the most helpful and courteous people i have had the pleasure to know. They definitely go out of their way and above and beyond when it comes to the service they provide their tenants. The property… See More
Aston Woods Manager25/25/2016
At Aston Woods we love our residents'. It is always a pleasure to put a smile on our residents' faces. We will continue to provide the best service possible. We appreciate your great feedback. Jamie Peace Community Director
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Resident • 2011 - 2016 Recommended
Updated 02/03/2016
Reviewed 02/03/2016
I just moved out of aston woods with my two kids only because i got married and bought a house. My 5 years there were awesome! Its a beautiful place to live, the office staff is awesome, SHOUT OUT TO JAMIE, ANGELICA AND MONIQUE IN THW… See More
Aston Woods Manager09/09/2016
Our staff greatly appreciates your feedback. I will let both Angelica and Monique know that you gave them a shout out. We would love you to come back and visit. Jamie Peace, Community Director
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Resident • 2015 - 2016 Recommended
Updated 01/25/2016
Reviewed 01/25/2016
I like the community and spacious living room but their maintenance service is too slow in getting things done. It takes them an average of 1-2 weeks to fix things.. Everything else is ok.. See More
Aston Woods Manager28/28/2016
I am happy that you like you new home. Please contact me concerning you maintenance requests. They most definitely shouldn't take that long to complete. We have a turnaround time of 48hours depending on the request. Jamie Peace, Community Director
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Resident • 2013 - 2015 Recommended
Updated 12/25/2015
Reviewed 12/25/2015
Very nice place and office staffs are very nice, I had problem with my door lock after talking to jamie peace community manager she solved my problem right away, also the lady who work in front desk she is very nice too also Maintenance staffs are… See More
Aston Woods Manager04/04/2016
We are glad that we were able to resolve your issue. Please do not hesitate to reach out to me if you need to. I will let the staff know that you appreciate our service. Jamie Peace Community Director
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