Aston Woods

Thank you for your outstanding review. Moving into a new home can be daunting, and we're glad to have helped make the process seamless. Glenn, Joao, and the rest of our team will be elated to read your complimentary remarks. Welcome!

Thank you for the awesome recommendation! We're over the moon about your kind words for our team. Stop by the office or call any time we can be of service.

Welcome to the community! We are all smiles about this lovely review!It's so good to hear that you enjoy the landscaping and the convenience of having a washer and dryer in your home. Please let us know if there is anything we can do to help you get settled in.

Thank you for sharing that you're pleased with the aesthetics of your home. We want you to feel upbeat about our community and we're sorry if you are unhappy. The details you shared are alarming and I'd like to address your concerns directly. At your convenience, please email me at [email protected] Be sure to refer to this review and the apartment name in the subject line or body of your email so we can expedite our response. I look forward to hearing from you.

You just made our day! So glad that you are loving everything about living here with us. Thanks for the great review.

Thank you very much for your review. We are so happy to hear how much you love our community. if there is anything you need help with please don't hesitate to contact our leasing office. Best Regards, VERONICA DIAZ COMMUNITY DIRECTOR, ASTON WOODS APTS. 3411 GATESHEAD MANOR WAY ' SILVER SPRING ' MD, 20904 P: 123.456.7890 F: 123.456.7890 E: [email protected]

Dear Resident, Thank you for your review of Aston Woods, your comments are very much valued. We appreciate your honesty about your experience and strive to provide outstanding customer service. My name is Veronica Diaz, the new Community Director, and I would like to discuss your concerns with you and offer some solutions. I have an open-door policy and I am available for you and any Residents between 9-5:30 Monday thru Friday. Please come in or call me at your convenience, 301-890-7222. I look forward to speaking with you. Have a great weekend! Sincerely, Veronica Diaz, Community Director

We are grateful that you took the time to rate us. I am glad that you are enjoying your home. Please stop by and introduce yourself when you have a chance. Jamie Peace Community Manager

I appreciate your feedback. We respond to all noise complaints in a timely manner. Unfortunately, we do face some restrictions. It does take some time to remedy the issue. If you are able to come in and discuss the issues you are having I would be more than happy to come up with some solutions. Jamie Peace Community Director

We love our residents. We really appreciate your great feed back. I will share your kind words with the staff. Jamie Peace Community Director

We appreciate your feedback. If you are experiencing excessive noise please contact me at the office to discuss. We are unable to steer a prospect to rent a specific apartment due to Fair Housing Laws. Our prospects are free to rent the apartment home they feel is most desirable to them. We appreciate your great recommendation. Jamie Peace Community Director

I am so happy that you can call Aston your home. Jamie Peace Community Director

I am so happy that your move in was an amazing one. We hope to continue to provide you with excellent customer service. Please introduce yourself when you come by the office. Jamie Peace Community Director

We greatly appreciate your recommendation. It is always a pleasure to service our great customers. We are glad you chose Aston Woods to be your home. Jamie Peace Community Director

We truly appreciate this great feedback. We will continue to work hard to provide you with great service. Jamie Peace Community Director

I truly appreciate your great feedback. Can you contact our office or email me so I can get your vinyl floor fixed? The pool is lovely during the summer months. I hope to see you there. Jamie Peace Community Director

Thank-you for your feedback. We are happy that you chose Aston Woods to be you home. We hope to see you tonight at our resident function. Jamie Peace Community Director

I am so happy to hear that you love Aston Woods. I will give the rest of the staff your great feedback. Jamie Peace Community Director

At Aston Woods we love our residents'. It is always a pleasure to put a smile on our residents' faces. We will continue to provide the best service possible. We appreciate your great feedback. Jamie Peace Community Director

Our staff greatly appreciates your feedback. I will let both Angelica and Monique know that you gave them a shout out. We would love you to come back and visit. Jamie Peace, Community Director

I am happy that you like you new home. Please contact me concerning you maintenance requests. They most definitely shouldn't take that long to complete. We have a turnaround time of 48hours depending on the request. Jamie Peace, Community Director

We are glad that we were able to resolve your issue. Please do not hesitate to reach out to me if you need to. I will let the staff know that you appreciate our service. Jamie Peace Community Director

Thank you Dwayne for posting your review. We want to provide you with superior service and we do take your concerns seriously. The Regional Vice President will be reaching out to you directly to address these matters. We appreciate the opportunity to better serve you!