I am also due to move into Eleven55Ripley in a few weeks and somewhat concerned about the level of customer service. I waited a month to receive an email response from Jessica McMaster and only after calling the Customer Service Line to complain did she have her assistant Courtney email me back. I don't know if Jessica McMaster and team have the skills necessary to meet the customer service expectations of the residents at Eleven55Ripley.
Happy Resident 3 Months Later: I am updating my review because I have now lived here for three months and it's only fair that I also share the positive experience of living here. Building is very clean and location is superb, right next to the Silver Spring metro. Staff is very friendly and all maintenance requests are handled promptly, the Service Manager David is a gem. This is overall one of the best apartments that I have lived in.
Manager
11/26/2013
Eleven55 Ripley
Dear future residents of Eleven55 Ripley,
Thank you for taking the time to post this review. I apologize for any inconvenience our delay in response may have caused you. We certainly value your future residency and strive to make your move seamless. We are scheduled to open next month and will have a phone number to further assist you in all capacities; 7/days a week. I want to take this opportunity to Thank You for your understanding as Eleven55 Ripley is undergoing construction which requires our team to be present; and ultimately unable to provide you with a speedy response to your email inquiries each time. Upon our return to our temporary office however, we address each email in the order it came in to remain consistent and fair.
I would love the opportunity to speak with you regarding this posting or any other questions that you may have in regard to your future residency with us. Again, since Eleven55 Ripley is still undergoing construction, I do not have a direct telephone number however can easily be reached at JessicMc@homeproperties.com in the meantime.
Best Regards,
Jessica M. McMaster
Property Manager