Review History for LPeace

Hampton Point


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LPeace

Resident ā€¢ 2015 - 2016

10/21/2016

I lived at Hampton Point Apartments for 1 year. Overall my experience was positive. Pros: - Manicured environment, grounds upkeep is very good - CLEAN apartments! Only had a very minor spider issue - Close to shopping center - Had no problems with neighbors - Close to the freeway/ Park & Ride Metro BUS stop - Maintenance comes when requested 1-5 business days -Staff is very accommodating (Holly is only great when she's in a good mood- otherwise I would speak with someone else) Cons: - THEY DO NOT LIKE ANSWERING THE PHONE. Which blows my mind. You cannot run a business when you refuse to answer the phone. I would suggest just going up there to get any questions answered. - Utility bills are ridiculous. There should be an investigation on how Hampton Point bills their residents. Seriously, there has been so many complaints on this. I've even had an energy company come by my apartment and ask me if I would like to file a formal complaint with the county. - Parking is first come first serve, unless you pay for a space. So pray there's a space near your apt when you go grocery shopping. - Weekday traffic in the area is pretty horrendous. Getting to downtown Silver Spring on a weekend takes like 15 minutes. On the weekdays plan for an hour or 45 min commute... IF you leave the house by 7:45am. Any later an hour and a half
    Manager

    11/4/2016

    Hampton Point
    Dear Resident, Thank you so much for your feedback! I am happy to hear that overall you have had a positive experience at Hampton Point. I appreciate your summary of concerns as well, and would like the opportunity to discuss these things with you further. I understand your frustration with the phone not being answered, and I assure you, we make every effort to answer it. If you prefer, please come into the office or send me an email. I look forward to hearing from you soon. Sincerely, Holly Stimmel, Community Director hamptonpointcd@milestone-mgt.com

    Review 12 out of 206

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