Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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Knights Bridge I Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Dear Verified Resident, We apologize that you were not aware of these extra fees. This is not the standard that we hold ourselves to as our team always aims for excellence in communication. Please reach out to us directly at [email protected] to let us know how we can improve moving forward.
We are so pleased to hear that you are enjoying all that our community has to offer! Our team works hard to provide a place that our residents are happy to call 'home'. We invite you to reach out to us at [email protected] to further discuss your concerns as we're are always looking for ways to improve. Thank you.
Thank you for your 5 star review! We are thrilled to hear that your move in experience was excellent! Our team always aims to make the transition stress free and exciting for our residents and we are glad that yours was just that! Thank you for your recommendation and welcome to Knights Bridge I Apartments.
Hello and thank you for leaving us your feedback. We are a little confused by your rating because you described your move-in situation as if things were going well. We encourage you to send your feedback and other questions or concerns to our team by contacting [email protected]!
Dear Verified Resident, Thank you for your review! We are so sorry to hear that your experience has been less than exceptional. We are actively working on ensuring our property has fantastic maintenance and customer service and we appreciate your feedback. Please don't hesitate to drop by our front office to discuss these concerns further!
Hello and thank you for your 5 star review of Knights Bridge I Apartments! We are glad to hear that your experience as part of our community has been outstanding so far! We appreciate you recommending us to future residents and hope that you have a great day!
Knowing that our efforts to improve our units and services have not gone unnoticed is extremely rewarding for our team. We want to know that you are enjoying your time as a resident of Knights Bridge I Apartments and encourage you to provide us with feedback in person whenever you get the chance. We look forward to many years of having you with us and hope that everything continues to go smoothly, as it should, year in and year out.
Dear Verified Resident, Thank you for your review! We are thrilled to hear that you appreciate the beauty, cleanliness, and amenities that our community has to offer. Thanks again, we hope to hear from you again soon. Have a great day!
Our team focuses on all aspects of comfort for our residents. We want you to feel respected at all times and we want to be able to deliver exceptional service on a consistent basis. To help us maintain our standards, we encourage you to reach out to [email protected] with any additional feedback from your situation that can help. Thanks for leaving a review, and have a great day!
Hello and thank you for reaching out again to leave us your feedback. We would love to truly understand all the frustrations you've been dealing with so we can address them properly. Again, please reach out to [email protected] with your thoughts!
Dear Valued Resident, We would like to take this opportunity to thank you for taking the time to share your kind remarks about Knights Bridge I. We're delighted that your resident experience has been a positive one. We hear your concerns about parking and we're exploring possible solutions. Please bear with us. As with any business, our greatest advertising is word of mouth from a satisfied resident. It's our hope that you will remain a satisfied resident for many years to come. All Best, Knights Bridge I Resident Services Team
Hello and thank you for taking the time to leave us your feedback. We are sorry to hear that the actions of other residents impact your quality of life. If there is ever anytime where you believe we can help, please, feel free to contact our team!
We are happy to hear that you are enjoying your time here with us! Our maintenance team works hard to ensure that everyone's requests are answered in an efficient amount of time and it is great to hear that we are getting to yours in that expected timing. Our community is thrilled to have such awesome residents as yourself - thank you for your review, take care!
Thank you for your review of Knights Bridge Apartments! We are thrilled to hear that our team has always provided welcoming, helpful service! Thank you for your 5 star review, have a fantastic day!
Dear Verified Resident, We are sorry to hear that we dropped the ball in providing you an outstanding apartment and the one that you chose initially. Please reach out to us at [email protected]com to discuss these concerns further. Have a great day.
Hello and thank you for your review! We are sorry to hear that our management team has dropped the ball in providing you with a great living experience. We are very disheartened to hear of your negative comments and invite you to reach out to us at [email protected] so that we can discuss these concerns directly.
Effective and prompt communication is something we emphasize here at Knights Bridge I Apartments. No one wants their concerns to go unaddressed, especially when they can be time sensitive. We hope that we can always provide an environment you feel comfortable and at peace in for many years to come!
Hello and thank you for your honest review. We take our residents feedback very seriously and are always striving to provide them a great living experience. We are sorry to hear of your concerns with our maintenance team and safety of our community and ask that you reach out to us at [email protected] so that we can discuss your concerns directly. Thanks again, have a good day.
Hello and thank you for your review of Knights Bridge Apartments. We are so happy to hear that Paula and Terri were able to provide a great introduction to our community and we truly hope you consider joining us! Thanks again and have a great day!
Thanks for taking the time to share your feedback. It sounds like you have had a great experience so far with the community. Let us know what we can do to move that rating from a 3-star to a 5-star! Feel free to get in touch with us at, [email protected]
We apologize for your poor experience. We are actively working on ensuring our property has exceptional maintenance, cleanliness, and customer service and we appreciate your feedback. We invite you to stop by our office and discuss this further. Thank you and have a great day!
We are thrilled that we had you while we did and appreciate you reaching out to let us know that you had a great experience as part of our community! Thank you for taking the time to leave us your review, take care.
Dear Valued Resident, thank you for your honest feedback. We apologize that you had a bad first impression of our community. We are disheartened to hear we dropped the ball in keeping our apartments in tip top shape. I have shared your concerns with our entire staff and will be reviewing out community policies to make sure this is addressed for future residents.
We are so sorry to hear of your unfortunate experience with the team here at Knights Bridge Apartments. We strive to provide the highest level of customer service to our residents and we apologize for the inconsistent service you have received from our team. We would like to invite you to discuss your concerns in more detail with a member of our regional management team. You can expect to receive a phone call from them within 24 hours.
$1,222 - $1,315
748
N/A
1BR 1BA
$1,454 - $1,575
948
N/A
2 BD 2 BA Standard
$1,454 - $1,615
1,062
N/A
2 BD 2 BA Roommate
$1,672 - $1,975
1,138
N/A
3BD 2BA
Welcome to Knights Bridge I Apartments, a conveniently located apartment community in Silver Spring, MD that offers uniquely designed floor plans to suit all your needs. Our residents choose Knights Bridge I for its unmatched convenience, right off Route 29 and just a half block from restaurants, shopping and services of Briggs Chaney Plaza. You're also only minutes from the racquetball, tennis courts, fitness center and ball fields of the Fairland Regional Park. You'll find incomparable apartment homes featuring one-of-a-kind sunlit cafe breakfast rooms, dramatically angled balconies, grand living areas and extra wall space for decorating. All of our apartment homes offer washers and dryers and dual-entry kitchens. You'll also enjoy special highlights such as designer mini-blinds and deep wood windowsills. Be sure to ask about Sure Deposit, a security deposit alternative starting at $175! Contact one of our Marketing Consultants for a tour today.
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Knights Bridge I Apartments