Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.5 days |
Contact Property
Landmark at Glenmont Station
2301 Glenallan Avenue
Silver Spring, MD 20906
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.5 days |
Hello, Thank you for taking the time to provide your feedback. We are disappointed that you feel negatively towards our community at this time and we would like to discuss any concerns you might have. Your experience is important to us and we want nothing more than to provide a comfortable home for residents. Please give us a call at your earliest convenience at (301) 933-4848. Thank you kindly - The Team at The Landmark at Glenmont Station
Thank you for taking the time to leave us a review. We are disappointed to see that you are unhappy with your experience at the moment, and want to do what we can to see that all your concerns are addressed. We value our residents and the issues that are brought to our attention. We have great confidence in our team and their ability and hope that you will reach out to them either in our office or over the phone at (301) 933-4848. Thank you.
Dear valued resident, thank you for your amazing review. Our team at Winexburg is proud of the friendly community we have created. We are delighted to hear about your positive experience thus far and hope our dedication continues to show for years to come. Take care!
Dear valued resident, thank you for your glowing review! Our team at Winexburg is more than happy to have provided a convenient location for you and your fiance. We are so close to malls, stores, parks, and transportation! Our team is delighted to hear about your positive and memorable experiences thus far. Have a great day.
Dear valued resident, thank you for your great review. Our team takes pride in our ability to create everlasting friendships with our residents and a family-friendly atmosphere. We are always open to feedback so please directly contact us to further discuss and create better solutions for you. We hope to hear from you soon, take care!
Welcome home! We are so excited to have you as a part of our community. Please know that we strive to make this the most comfortable living experience that you have ever had. Aside from great onsite amenities, we have frequent resident events that we hope you will take part in. Please stop by the office or follow us on Facebook so that you are always informed. We look forward to seeing you around the community!
Dear valued resident, thank you for your glowing review. Our team at Winexburg Manor takes pride in our ability to help ease the move-in process. We are more than happy to help with whatever we can. We hope you have a great rest of your day.
Thank you for leaving us feedback on your experience with us. Our staff strives to provide our residents with a welcoming environment that makes living here a stress-free experience, and we are disappointed to hear that these expectations were not met. Please contact us directly at [email protected] so we can gather some details and work towards making things right. Thank you again, and we look forward to hearing from you.
Dear valued resident, we are disappointed to hear about your recent experience. This is rare as our team takes pride in our ability to respond to maintenance questions and concerns. We truly care about our residents so, we encourage you to directly contact us at [email protected] to find further solutions to your concerns. We hope to hear from you soon.
Dear valued resident, we are disappointed to hear about your recent experience. Our team is very proactive and responsive to our community's needs and wants. We truly care about you and your time-sensitive concerns. Please directly contact [email protected] so we are able to establish solutions to your matters! We hope to hear from you soon.
Dear valued resident, our team is disappointed to hear about your recent experience. This is a rare situation as we hold high expectations over our customer service and professionalism. Please directly contact [email protected] to find further solutions to your concerns. We hope to hear from you soon, take care.
Thank you for your review. It is our goal to make Winexburg Manor a comfortable home for our residents. Please follow us on Facebook so that you can know what's happening around the community. The Team at Winexburg Manor
Thank you for leaving us with your honest feedback. Our maintenance team strives to ensure that they are managing requests in an efficient matter and we are sorry to hear that our performance has not been satisfactory. For any further concerns you have, please reach out to us at [email protected] so that we can address them directly! Have a great day!
Our team always aims to keep our community in tip top shape with clean grounds and new apartments, fair parking privileges, and surrounding amenities. We are happy to hear that you would recommend us to your friends, thank you for outstanding review!
Thank you for your honest review. We also love how conveniently located Winexburg Manor Apartments is to nearby malls, bus stops, parks, and stores! Our staff works hard to be punctual and reliable throughout the day and to be available to assist with our residents' concerns. Thank you again, and we hope you have a great rest of your day!
Thank you for your honest feedback. Our management team has high expectations over our staff's professionalism, communication, and precision. We are glad to hear you enjoy our community and what it has to offer. Please directly contact [email protected] for further solutions. Have a great rest of your day.
Thank you for your review of Winexburg Manor Apartments! We are thrilled to hear that Victoria was able to move you around as needed. If you have any questions or concerns regarding your apartment, please reach out to us directly at [email protected]
Dear Verified Resident, thank you for taking the time to share your feedback with us. We can assure you that we take the concerns and safety of our residents very seriously. We encourage you to reach out to us [email protected] so we can talk to you directly and come up with a solution to your issues and concerns. Thank you and have a great day.
Dear Verified Resident, thank you for your review. We are happy that we've had you as one of our residents for the past few years. We truly value the feedback we gather from our residents and are sorry to hear about your frustration with the parking. Please reach out to us at [email protected] to discuss this further. Thanks again and have a great day!
Dear Valued Resident, thank you for taking the time to leave us your honest feedback. We apologize for the inconsistent service you have experienced from our management team. We strive to respond to our residents' requests in an efficient matter and are very sorry this is not the level of service you have experienced so far. Please reach out to us at [email protected] to discuss these concerns further!
Please accept our apologies for not performing to standard in this particular situation. This is not typical of how we do business. It is always our goal to provide the best service to a respond to service requests within a reasonable time frame. Our office has your contact information and will be reaching out to you directly to ensure that this matter is resolved promptly and to your satisfaction. The Team at Winexburg Manor
Hello. We appreciate you taking the time to provide us with your honest feedback and thank you for the rating. Our staff is continuously working hard to ensure the needs and concerns of our residents can be met. At times, certain items can take longer to complete to ensure they are done properly. If you would like to discuss your concerns further, don't hesitate to reach out to us at [email protected] Thanks and have a great day!
$1,166 - $1,391
473
2 Units
S1
$1,326 - $1,691
630
2 Units
A1
$1,361 - $1,726
744
2 Units
A2
$1,426 - $1,791
861
2 Units
A3
$1,511 - $1,876
949
1 Units
A5
$1,561 - $1,926
821
2 Units
A4
$1,666 - $2,031
949
2 Units
A5R
N/A
1,017
N/A
B2
N/A
1,080
N/A
B4
N/A
1,123
N/A
B6R
N/A
1,185
N/A
B7
$1,466 - $1,901
926
2 Units
B1
$1,536 - $1,971
1,105
1 Units
B5
$1,551 - $1,986
1,035
1 Units
B3
$1,596 - $2,031
1,017
1 Units
B2R
$1,601 - $2,036
1,080
2 Units
B4R
$1,641 - $2,056
1,123
1 Units
B6
$1,691 - $2,126
1,105
1 Units
B5R
N/A
1,178
N/A
B12R
N/A
1,196
N/A
B14R
$1,471 - $2,031
1,125
2 Units
B10
$1,531 - $2,091
984
2 Units
B8
$1,541 - $2,101
1,090
2 Units
B9
$1,626 - $2,181
1,230
1 Units
B15
$1,626 - $2,186
1,125
1 Units
B10R
$1,661 - $2,221
1,108
2 Units
B11
$1,721 - $2,281
1,178
2 Units
B12
$1,746 - $2,306
1,090
1 Units
B9R
$1,786 - $2,541
1,196
1 Units
B14
$1,816 - $2,376
1,108
2 Units
B11R
Tours are via appointment only or by virtual tour, call for your personal tour. Attend our Virtual Open House on Tuesday 3/2/21 at 4:00 PM and Thursday 3/4/21 at 11:30 AM and 3 PM. Call or email to get your open house link.
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Landmark at Glenmont Station
2301 Glenallan Avenue
Silver Spring, MD 20906