Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 10 days |
Contact Property
Montgomery White Oak
11550 Stewart Lane #109
Silver Spring, MD 20904
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 10 days |
Thank you for sharing your thoughts with us. We want our residents to feel at ease in their homes, our community, and with our team's service, so we are disappointed by your feedback. At your convenience, we would like to address your concerns and invite you to connect with us at [email protected] We look forward to speaking with you soon.
Thank you for sharing your experience with us, Erik. We apologize for your dissatisfaction with our community. Your feedback regarding our responsiveness is surprising as this is not how we serve our residents. Your feedback about your laundry room and carpet is also concerning as we work hard to provide our residents an exceptional place to live. Would you please send an email to [email protected] so we can gather some additional information regarding your concerns and interactions with our staff? We appreciate your time and look forward to enhancing your experience.
Your spectacular praise for the staff at Montgomery White Oak made our day. We're excited to share your kind words with Ms. Ana, Ms. Jamie, Gabby, Kenny, Mr. Carlton, and the rest of the excellent professionals that serve our residents each day. We invite you to contact us at 301-660-0111 or [email protected] whenever we can be of service.
Thank you for sharing your observations. Our goal is for all our residents to enjoy a peaceful community. We'd like to hear more about your noise complaint, so we can take appropriate action. When you have a moment, will you please contact us at [email protected]? We look forward to speaking with you.
Thank you for taking a moment to share this with us. The satisfaction and happiness of our residents is extremely important to us, we will always do what we can to ensure they're feeling completely at home in our community. Please contact us directly at [email protected], we'd love an opportunity to address all of your concerns and dissatisfactions. Hope to hear from you soon.
Dear resident, it's wonderful to see that you're pleased with Montgomery White Oak! We appreciate the validation. You're welcome to contact us at 301-660-0111 or [email protected] whenever we can be of assistance.
We hope you continue to enjoy your time with us at Montgomery White Oak. It always makes us happy to hear that our residents are having a good experience with us. Thank you for leaving us a review, it's appreciated! Have yourself a great day.
Thank you for reaching out. While we appreciate the high rating, we ask that you reach out to us directly to discuss your concerns so we may work to resolve them. Thanks so much!
Thank you for the great feedback! We are happy to hear that your overall experience with us has been great! Our team always works on improvements and we appreciate you letting us know where some can be made. Have a great day!
Thank you for your review. We appreciate your honest feedback and are always striving to improve the quality of living our apartments provide. We look forward to making your living experience more enjoyable. For any further concerns you may have, please reach out to us directly at [email protected]
Thank you for your review! We are glad that our community has been friendly to your family and that you are having an okay experience so far. We want to ensure that your time is outstanding going forward, so for any concerns you have, please reach out to us directly at [email protected]
Thank you for taking the time to leave us your review. Our management team takes our residents feedback very seriously and we are sorry to hear that your experience with us has been less than you had hoped for. For any questions or concerns regarding our staff or rental prices, please reach out to us directly at [email protected]
Our team is happy to hear that you are enjoying our beautiful, convenient location but are disheartened to hear that the cleanliness and quality of our services is lacking. We hope you will consider reaching out to us directly at [email protected] to let us know how we might be able to improve your experience.
We are happy to hear that you enjoyed our community and rental prices. Our team was thrilled to have you and hope to have you back in the future! Take care.
Thank you for your review of Montgomery White Oak. We are happy to hear that you have been able to take advantage of the pool and amenities that we have of offer in our community. We hope to earn that last star, so if you have any further suggestions on how we can improve, please send us an email to [email protected]
Thank you for taking the time to leave us your review! Our team takes all of our residents feedback seriously and always works to improve from negative experiences. We would love the opportunity to hear more details about your experience, so please reach out to us directly at [email protected]
Thank you for your outstanding review of Montgomery White Oak! Our team always strives to create welcoming, calm environment and are happy that you are able to call your apartment home. Thank you for your support, take care.
Thank you for your review of Montgomery White Oak. We are happy to hear that you are enjoying our community. For any further comments or concerns, please reach out to us directly at [email protected]
Thank you for taking the time to leave us your review. We take our residents feedback very seriously and are always working towards improving our community because of it. We are happy to hear that your experience was an A+ for the first years you were with us and hope that we can work towards making it an A+ again! Please consider reaching out to us directly at [email protected] to give us more details about your experience.
Thank you for taking the time to leave us your review. We take all of our residents' concerns very seriously and hope to improve from each experience that we get feedback from. Our maintenance team works hard to get to everyone's maintenance problems in an efficient matter. If you have any further questions or concerns about the efficiency of them, please reach out to us directly at [email protected]
Thanks for the review, we appreciate it! We will always do what we can for you, we're glad that we could help you feel a little bit more at home. If you ever need anything else from us, we'll be more than ready to help. Have a great day!
Hi there, thank you for taking the time to leave Montgomery White Oak a great review! We put great value on our client feedback in order to ensure the best possible outcome for all of our residents. We are happy to hear that our staff has been good to you and look forward to having your for the years to come. Take care.
Dear Resident, We would like to take this opportunity to thank you for taking the time to rate Montgomery White Oak. Our Management Team would like to gather specific information regarding maintenance and management that you mentioned in your post to Apartmentratings.com. Please send your contact information and any other details regarding this matter via email to [email protected] A member of our Management Team will contact you to discuss the matter in detail. Thank you for giving us the opportunity to assist you. Grady Management
Dear Resident, We are aware you were recently dissatisfied with the level of service received at Montgomery White Oak, a Grady Management community. We regret any inconvenience you have experienced, and want to assure you that we are anxious to retain you as a satisfied resident. Our Management Team would like to gather specific information regarding the incident/matter you referenced in your recent post to Apartmentratings.com. This will allow us the opportunity to conduct a full investigation in order to resolve this matter fairly. Please send your contact information and any other details regarding this matter via email to [email protected] A member of our Management Team will contact you to discuss the matter in detail. Thank you for giving us the opportunity to assist you. Sincerely, Grady Management
$1,268 - $1,281
535
N/A
Garden Apt 535
$1,308
528
1 Units
High Rise 528
$1,337
700
1 Units
Garden Apt 690-700
$1,344
700
1 Units
Garden Apt 700
$1,386
631
N/A
Garden Apt 631
$1,386
725
1 Units
Garden Apt 714-725
$1,397 - $1,497
625
1 Units
High Rise 625-650
$1,401
778
1 Units
Garden Apt 778
$1,453
832
N/A
Garden Apt 832
$1,470
841
N/A
Garden Apt 841
$1,502
885
1 Units
Garden Apt 1/1 885
$1,539
700
N/A
Renovated Garden Apt 700
$1,516 - $1,632
960
N/A
Garden Apt 1/2 960
$1,594
1,013
N/A
Garden Apt 1013
$1,426
725
N/A
Garden Apt 725
$1,580
889
1 Units
Garden Apt 889
$1,635 - $1,751
880
N/A
Garden Apt 880
$1,695 - $1,839
980 - 1,024
1 Units
Garden Apt 980-1024
$1,769
1,025
1 Units
High Rise 1025
$2,122
1,025
N/A
Renovated High Rise 1025
$1,659
885
N/A
Garden Apt 2/2 885
$1,701
960
N/A
Garden Apt 2/2 960
$1,817
1,050
1 Units
High Rise 1036-1050
$1,923
1,064
1 Units
High Rise 1064
$2,170
1,352
1 Units
Townhouse 1352
$2,218
1,473
N/A
Townhouse 1473
$2,205 - $2,227
1,400
N/A
Garden Apt 1400
Something for everyone at Montgomery White Oak! Choose from luxurious garden apartments with ranch-style kitchens, spacious apartments in the high-rise or two level townhouses. Montgomery White Oak is also conveniently located with easy access to Rt. 29, I 495, Washington, D.C., University of Maryland and Metro. Please call for an appointment today.
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Montgomery White Oak
11550 Stewart Lane #109
Silver Spring, MD 20904