Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 0.67 days |
Contact Property
Snowden's Ridge
2105A Harlequin Terrace
Silver Spring, MD 20904
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 0.67 days |
We're so glad to hear you love living at Snowden's Ridge! Thanks for sharing how great our service has been, including the upkeep of the community. We appreciate the awesome 5-star rating!
Thank you for this review! We are so glad that within Snowden's Ridge, our residents have been having such a glorious experience with us. If you'd like to further let us know your suggestions, please feel free to contact us at [email protected] Thanks and have a great day.
We're so glad to hear you love living at Snowden's Ridge! Thanks for sharing how great our service has been, including the upkeep of the community. We appreciate the awesome 5-star rating!
It's awesome you've seen improvements throughout the community over the years, as it speaks to our efforts in providing residents with a phenomenal experience. We thank you for calling Snowden's Ridge home since 2003!
Anonymous, We have every desire to address your needs and provide the best solutions available to resolve your concerns as soon as possible. Please provide us your direct contact information via email at [email protected] We would like to contact you personally in the coming days to make our best effort in regaining your confidence in our company. We can explain some of our policies and procedures that may have changed and evaluate how we can prevent some of the issues you mentioned from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience you have experienced at our community. Again, we appreciate your feedback as it will assist us in the future. As with any business, our greatest advertising is word of mouth from a satisfied customer. Itâ??s our goal to make you a satisfied customer once again. Thank you, Grady Management
Dear Resident, We would like to take this opportunity to thank you for your recent feedback. We are pleased to hear about your positive experiences and also appreciate your sharing areas of concern. Grady Management is committed to providing exceptional customer service to all of our residents. We have every desire to address your needs and provide the best solution available to resolve your concerns as soon as possible. Please provide us your direct contact information via email at [email protected] if you would like to be contacted by a member of our Management Team. Again, we appreciate your feedback as it will assist us in the future. As with any business, our greatest advertising is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer. Thank you, Grady Management
Snowden's Ridge is a small, affordable, subsidized community with family living in mind. These apartments and townhomes are located just off Rt. 29 with shopping, restaurants and schools right around the corner. Snowden's Ridge is convenience and affordability.
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Snowden's Ridge
2105A Harlequin Terrace
Silver Spring, MD 20904