| Number of reviews in the past 365 days | 3 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 0.67 days |
Snowden's Ridge
2105A Harlequin Terrace , Silver Spring, MD 20904
2105A Harlequin Terrace , Silver Spring, MD 20904
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Snowden's Ridge
2105A Harlequin Terrace
Silver Spring, MD 20904
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (12 Reviews)
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Property's Favorite
Verified Resident 812383 • vrp • 2008
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/06/2020
I love living here it's safe and staff in the office is professional and respectful .the upkeep is very on point even in the winter when it snow .they have officers patrolling it's a very comfortable safe community See More
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Snowden's Ridge Manager
09/06/2020
We're so glad to hear you love living at Snowden's Ridge! Thanks for sharing how great our service has been, including the upkeep of the community. We appreciate the awesome 5-star rating!
Verified Resident 754548 • vrp • 2013 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/13/2020
Its Okay Their Doing The Best They Can Its A Quiet Place To Live I Cant Wait Until They Remodel It Snowden Ridge Have Nice Staff Some Neighbors Just Need To Put Their Trash In The Trash Not On The Grounds And Keep The Place Clean… See More
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Snowden's Ridge Manager
12/13/2020
Thank you for this review! We are so glad that within Snowden's Ridge, our residents have been having such a glorious experience with us. If you'd like to further let us know your suggestions, please feel free to contact us at [email protected] Thanks and have a great day.
Verified Resident 812383 • vrp • 2008 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/06/2020
I love living here it's safe and staff in the office is professional and respectful .the upkeep is very on point even in the winter when it snow .they have officers patrolling it's a very comfortable safe community See More
Useful 0
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Snowden's Ridge Manager
09/06/2020
We're so glad to hear you love living at Snowden's Ridge! Thanks for sharing how great our service has been, including the upkeep of the community. We appreciate the awesome 5-star rating!
Verified Resident 774535 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/01/2020
Community has Definitely has improved for the better over the years I've been a resident since 02/03. Looking forward to the future plans. Thank you to our new leasing manager. She's amazing! Thank you. See More
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Snowden's Ridge Manager
06/03/2020
It's awesome you've seen improvements throughout the community over the years, as it speaks to our efforts in providing residents with a phenomenal experience. We thank you for calling Snowden's Ridge home since 2003!
Verified Resident 635889 • vrp • 2013 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/06/2019
I've been a resident at this property for over 5+ years and all I can say is this has got to be by far one great community to live in. If you take care of your unit you shouldn't have any major issues period. Current property… See More
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Verified Resident 635506 • vrp • 2012 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/05/2019
It is very nice but Kids play around with bikes and boards that make it dangerous to drive through. It will be better if they stay away from the street and avoid an accident. Also they yield to laud and make a noisy and play constantly… See More
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Verified Resident 579052 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/12/2019
Every thing is very good Parking School Nighbor Mngt service Mentinsnce survec Ingeneral all are perfec I am very happy to have this exllent and clean apparment Specially parking no problem with parking Thansk See More
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Verified Resident 552261 • vrp • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/07/2018
- very nice community area. -Clean -Quite -fast service during move in time - close to school area - available for parking - close to main roads - transpiration is available area - I recommend my friends and family's See More
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Verified Resident 445973 • vrp • 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/22/2018
I really don't like doing this but I can't keep saying what was good what was bad wasn't nothing bad about it it was everything was real good it was great OK I'm just sick you know I don't like doing these things talking on these… See More
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Verified Resident 490563 • vrp • 2008 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/21/2018
I have been living at this community for over 10 years. I Love living here. The new manager Eric is very professional and polite. The maintenance is fast and the community is safe. I would recommend this community to anyone. See More
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Resident • 2004 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/21/2014
I have lived here for some time now and I seen this community go from bad to worse. I never thought I would be writing a review but I feel everyone must know how HORRIBLE management has become. I know that managers have much to do… See More
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Snowden's Ridge Manager
01/22/2014
Anonymous, We have every desire to address your needs and provide the best solutions available to resolve your concerns as soon as possible. Please provide us your direct contact information via email at [email protected] We would like to contact you personally in the coming days to make our best effort in regaining your confidence in our company. We can explain some of our policies and procedures that may have changed and evaluate how we can prevent some of the issues you mentioned from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience you have experienced at our community. Again, we appreciate your feedback as it will assist us in the future. As with any business, our greatest advertising is word of mouth from a satisfied customer. Itâ??s our goal to make you a satisfied customer once again. Thank you, Grady Management
Resident • 1999 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/27/2012
My family and I have been living here for 10 years now so we have seen the good, the bad, and not so pretty. We have seen managers come and go but so Ingrid has been doing a good job so far. There have been less… See More
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Snowden's Ridge Manager
11/28/2012
Dear Resident, We would like to take this opportunity to thank you for your recent feedback. We are pleased to hear about your positive experiences and also appreciate your sharing areas of concern. Grady Management is committed to providing exceptional customer service to all of our residents. We have every desire to address your needs and provide the best solution available to resolve your concerns as soon as possible. Please provide us your direct contact information via email at [email protected] if you would like to be contacted by a member of our Management Team. Again, we appreciate your feedback as it will assist us in the future. As with any business, our greatest advertising is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer. Thank you, Grady Management
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- Laundry On-Site
Parking
- Uncovered Parking
Leasing:
Snowden's Ridge is a small, affordable, subsidized community with family living in mind. These apartments and townhomes are located just off Rt. 29 with shopping, restaurants and schools right around the corner. Snowden's Ridge is convenience and affordability.
Office Hours
- Sunday: Closed
- Monday - Friday: 09:00 AM - 06:00 PM
- Saturday: Closed
Questions & Answers
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Frequently Asked
What are noise levels like at Snowden's Ridge?
The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Snowden's Ridge?
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.
How safe is Snowden's Ridge?
The community is rated 5/5 stars, which is considered being extremely safe on average.
The community is rated 5/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.
The community is rated 5/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.5/5 stars, which is considered being extremely effective on average.
The community is rated 4.5/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 0.67 days to their community reviews in the past year.
Managers have replied within 0.67 days to their community reviews in the past year.
Who manages Snowden's Ridge?
Grady Management
Grady Management
What is the pet policy at Snowden's Ridge?
No pet policy available
No pet policy available
Snowden's Ridge Gallery
Manager Uploaded Photos
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Snowden's Ridge is an apartment in Silver Spring in zip code 20904. Nearby cities include White Oak, Wheaton, Adelphi, Adelphia, and Langley Park. 20904, 20705, 20866, 20905, and 20783 are nearby zip codes.
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