Review History for anonymous

Summit Hills Apartments and Corporate Suites


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anonymous

Resident 2019

3/27/2019

March 27, 2019 I lived at Summit Hills for a solid 3 years. The apartments are not the greatest looking however they are affordable, all utilities included in addition to being conveniently located near Downtown Silver Spring. I'm writing today to bring attention to their corporate office and management team at Summit Hills Apartments a few things. Please do not send any former residents a final account statement indicating a refund amount and a check and then go back after the fact and tell that resident: You no longer have a refund. You now owe us money because we made an error in judgement on how your carpet should be handle. And the icing on the cake do not cash your refund check because we void it and if you do not pay it will go to collections. I'm in the residential property management industry and I am a community manager. Why was a final account statement sent before carpet cleaning or replacement determined? Why was a check issued for refund? Why should a former resident be responsible for an error on your office end? In a court of law how would that hold up sending someone to collections for your office error when I have in writing all documentation indicating a refund? I also have a final walk through which indicated carpet cleaning and carpet repairs which would be deducted from original deposit which I was fine with. This is the most terrible customer service I have received and appalled that you guys would even do this. You know what would happen if I did that to a former resident I would be cursed out first, taken to the corporate level who would tell me to eat the cost because I made an error. Our company would also not risk going to court because it will show incompetence on the management part.
    Manager

    3/27/2019

    Summit Hills Apartments and Corporate Suites
    We are so sorry that this has been your experience at move out. It is our hope that everyone's move out transition can be as seamless and positive as possible. Charges for damages is rarely going to be a pleasant experience regardless of circumstance, and we will certainly look further into your concern. - Jessica Community Relations

    Review 11 out of 402

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    Summit Hills Apartments and Corporate Suites

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