What are noise levels like at The Birches?

The community is rated 4.6/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Birches?

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is The Birches?

The community is rated 4.2/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 41.18% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 182.29 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for The Birches, Silver Spring, MD

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.2
Office Staff	4.7
Maintenance	4.5
Neighborhood	4.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.2/5
SatisFacts™ Maintenance	4.4/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	17

Manager's Review Engagement

Percentage of reviews responded to	41.18%

Manager's Review Reply Time

Average time to respond to reviews	182.29 days

Ratings & Reviews (123 Reviews)

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Verified Resident • vrp • 2021

02/22/2021

I'm enjoying my stay here so far. No complaints. Safe quiet neighborhood out of the way of the silver spring busy-mess but still accessible if you want to take part. I look forward to exploring this area more very soon!

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The Birches Manager

02/23/2021

Thank you for your four-star review of The Birches! We're so glad that you chose our community, and we can't wait for you to enjoy everything we have to offer. Please let us know if you ever need anything!

Verified Resident • vrp • 2020 - 2021

01/25/2021

At the time when it seem like all apartment complex and managements have gone rogue and careless with their tenants, I was relunctant and sceptical during my search, but the Birches Apartment Homes happens turns out to be different from others. They're very responsive with everything.… See More

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The Birches Manager

01/28/2021

Thank you for your five-star review of The Birches! We're so glad to hear that you've enjoyed an unparalleled experience at our community. Please let us know if you ever need anything!

Verified Resident • vrp • 2017 - 2020

Updated Review

12/18/2020

Nice place to live. Staff and maintenance is friendly helpful. Ground upkeep is great. Quiet community and friendly neighbors Community has activities to bring neighbors together. Most recently Santa ride through on fire truck. Practicing social distances See More

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The Birches Manager

12/18/2020

Thank you for your five-star review of The Birches! We're glad to hear that our helpful onsite team, tranquil and neighborly atmosphere, and fun resident events have all added up to a pleasant experience. Please let us know if you ever need anything!

Previous Review

· 09/10/2020

Verified Resident 845630 • vrp • 2014 - 2020

11/20/2020

I've been here sine 2014 and I absolutely love it here. It's very quiet and the staff is amazing!! Jessica is awesome! The maintenance crew is amazing as well! The staff here is very fast, friendly and efficient!! I don't have any complaints.

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The Birches Manager

11/23/2020

This five-star review just made our day--thank you so much! We're thrilled to hear that you've enjoyed calling The Birches home for the past six years, and we hope you continue doing so. Thanks again for your kind words!

Verified Resident 722075 • vrp • 2019 - 2020

11/18/2020

This is THE best apartment complex my family and I have ever lived in! The leasing office and maintenance team are amazing. So professional and friendly. We will be renewing our lease again. Come live here!!!

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The Birches Manager

11/19/2020

Thank you so much for this wonderful five-star recommendation of The Birches! We're so glad that you've enjoyed calling our community home, and we appreciate your kind words about our team. We look forward to serving you and your family for hopefully many more years to come!

Verified Resident 826923 • vrp • 2016 - 2020

10/01/2020

Overall experience has been great. Courteous and friendly staff. Safe environment with amenities like pool and exercise room. Been very understanding with tenants regarding rents during this difficult time.

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The Birches Manager

11/03/2020

Thank you for your five-star feedback! We're glad to hear that you've had a pleasant experience here at The Birches. Please let us know if you ever need anything!

Verified Resident 811472 • vrp • 2019 - 2020

09/03/2020

I always receive extrodinary customer service from staff and maintenance crew, not matter what, they are always kind, courteous and helpful. I'm always thankfull that they are always around. God Bless, Bro. Scotty See More

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The Birches Manager

11/03/2020

Scotty, thank you for your five-star review of The Birches! We're overjoyed to hear that you've received exemplary service from our onsite team. Thanks again for your kind words!

Verified Resident 665155 • vrp • 2019 - 2020

06/25/2020

I have no complaints. Jessica is great and always pleasant and professional. This has been the best rental experience. I enjoy my apartment home. So happy that I have an in unit washer and dryer and easy access to public transportation. See More

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Verified Resident 783459 • vrp • 2020

06/24/2020

I moved into the Birches on June 19. Within five days, my front door is broken-in, I had the cops called on me, refuse from management to contact corporate, illegal activity in the parking lot, roaches in vacant apartments, and a constant complaining neighbor. You can… See More

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Atir_K • Former Resident • 2020

06/09/2020

I lived here from 2015-2017... It was a fairly good experience in the beginning. Management was great, Elie was always on point. The maintenance guys were good. I just wish my apartment was upgraded or at least the carpet could be changed. What was annoying was… See More

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Verified Resident 772216 • vrp • 2020

05/25/2020

Great community, pet friendly and all the tenants seem to be really nice and welcoming as well. Leasing office agent was very welcoming and helpful and the location is convenient to local shopping and to commute into DC

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Verified Resident 610950 • vrp • 2018 - 2020

05/18/2020

Cardio studio is still never safe during dark night. People from outside still can see through cardio studio window with light on during dark night. No one install blind on window. A lot of crickets still always in storage at balcony every year summer only. Bug… See More

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Verified Resident 766243 • vrp • 1999 - 2020

05/06/2020

I have been here for 22 years because it's the best property everyone is nice and courteous and it's always been kept very clean it's had four different name since I've been here I love my property and I love my staff.

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Verified Resident 763993 • vrp • 2017 - 2020

04/29/2020

So nice and private ..everthing is close to this one comes here if he or she does not have a friend or family member here. No noisy people ,no bunch of persons on the corners of the buildings. See More

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Verified Resident 752430 • vrp • 2020

03/16/2020

My experience in this community is great, no problem I fine. People in the community is friendly and will you to get around. Shopping is closed walking distant Surrounding is clean and friendly place for children and animals See More

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Verified Resident 476709 • vrp • 2005 - 2020

03/09/2020

Moved in to one bedroom in 1997 When complex called The Place. My rent was $600. Management was unfriendly. Moved to two bedroom in 2005 when complex named Woodleaf. Linda and Sarita were OK but things improved with Ellie and Jessica See More

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Verified Resident 748904 • vrp • 2020

03/02/2020

I think is very good place because everything is very close like store and grocery . This place is safe and quie. I like IT and good place to leave. You have everything closer and bus stop too for every where you want to go.

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Verified Resident 733740 • vrp • 2019 - 2020

01/06/2020

The apartment was very clean when I got there to move in and everyone was very nice. There are also plenty of parking spots to move into. The grounds are kept up nicely and it is not too noisy from outside

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The Birches Manager

01/07/2020

Thank you for a stellar review of The Birches! Our team works tirelessly to keep our community looking pristine, so we appreciate your kind words! If you have any concerns you would ever like to share with us, just give us a ring!

Verified Resident 728174 • vrp • 2019

12/16/2019

Good community, I would like additional lights in dark spaces where there are wooded areas. Parking in the overflow seems to work well. Late night, there aren't enough spaces in front of my building. It seems all of the buildings can use an outdoors paint refresh… See More

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The Birches Manager

12/17/2019

Thank you for your four-star recommendation of The Birches! We're always looking for opportunities to make our community an even better place to call home, so we appreciate your feedback!

Former Resident • 2018 - 2019

12/03/2019

The Birches apartments are terrible. The people who run the complex do not care. To start, they tell people when they move in that the carpets are new, a COMPLETE LIE. When we moved out they said we had to pay for new carpets since they… See More

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The Birches Manager

12/16/2019

This negative feedback is quite disappointing. We would like the opportunity to discuss your concerns offline, so please give us a call at your earliest convenience. Thank you.

Verified Resident 721971 • vrp • 2019

11/29/2019

I used google reviews to find out more information about the apartment and the community. Although the reviews were pretty good, it was Ellie's smiling face and welcoming personality that sealed the deal for me.

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The Birches Manager

12/02/2019

This review of The Birches just made our day; thank you so much! Please don't hesitate to let us know if you ever need anything!

Verified Resident 332470 • vrp • 2015 - 2019

11/24/2019

My initial contact with the Birches Apartment Community was back in fall 2015. I remember the professionalism in the administration staff members when calling them from the Midwest. I was attempting to locate an apartment within walking/public transportation to my future employer. The staff members discussed… See More

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The Birches Manager

04/17/2017

Thanks so much for your five-star review! We are so happy to hear that your first experience living in an apartment community has been a positive one. Our staff works hard to ensure that both our grounds and homes are well-maintained so it means a lot to us when residents take notice. If there is anything that you need help with, we are always here for you in the office or available via phone. Thank you again!

Verified Resident 648561 • vrp • 2016 - 2019

11/13/2019

My experience has been a good one staff is very friendly and maintenance is very prompt with the work needed in the apartment. You can also pay rent online I have not used this service but am glad that it is here if I need it… See More

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Verified Resident 713800 • vrp • 2019

11/04/2019

I absolutely love living here. It is everything that I was looking for. The staff has always been extremely warm, welcoming and quick to help. The maintenance has been very efficient in assisting me with any open tickets and understanding my schedule. It's so quiet and… See More

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The Birches Manager

12/03/2019

Thank you so much for your five-star review of The Birches! We're overjoyed to hear that you've received exemplary service from our team, and we look forward to serving you for hopefully many more years to come.

Verified Resident 703767 • vrp • 2014 - 2019

10/07/2019

Quite quaint peaceful place, no lordering no , loud music in the parking area, neighbors are nice , respectful, easy parking for visitors community pool is very nice, metro bus runs good, convenient shopping

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The Birches Manager

12/03/2019

Thank you for your five-star review of The Birches! We're glad to hear that our tranquil environment and convenient location have helped make your experience a great one. Please let us know if you ever need anything!

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site

Laundry in Units

Parking

Uncovered Parking

General

Community Center

Pool

Pets

Dogs Allowed
Comments: Cats and dogs are welcome. Maximum two pets per apartment. No weight limit. Monthly fees: $25 per pet. Refundable deposit: $250 (first pet only). Breed restrictions and other limitations apply.

Cats Allowed
Comments: Cats and dogs are welcome. Maximum two pets per apartment. No weight limit. Monthly fees: $25 per pet. Refundable deposit: $250 (first pet only). Breed restrictions and other limitations apply.

The Birches

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountA

Manager's Review EngagementC-

Manager's Review Reply TimeD

Ratings & Reviews (123 Reviews)

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Grounds

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The Birches Manager

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