Number of reviews in the past 365 days | 26 |
Percentage of reviews responded to | 73.08% |
Average time to respond to reviews | 67.69 days |
Contact Property
The Crest on Hampton Hollow
3408 Hampton Hollow Drive
Silver Spring, MD 20904
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 26 |
Percentage of reviews responded to | 73.08% |
Average time to respond to reviews | 67.69 days |
Hello and thank you for taking the time to leave a review! Hearing positive feedback about our team makes us especially happy, so we're glad that you've received such excellent customer care. We look forward to providing you with helpful service during your residency at The Point at Hampton Hollow. Have a great day!
That's awesome to hear. We love our residents, and want to make sure they are having a great experience at The Point at Hampton Hollow. We're so pleased that the portal and Amazon hub have been helpful resources during your living experience. Please reach out if we can be of assistance in the future.
That's awesome to hear! We love our residents and want to make sure they are having a great experience at The Point at Hampton Hollow. Please reach out if we can be of assistance in the future. Many thanks!
We love hosting you! Thank you for taking the time to share your experience. We're especially happy that the team has been friendly and helpful. You deserve an amazing living situation, and we're glad that you've found it at The Point at Hampton Hollow!
Hello. Thank you for taking the time to leave a review. While we're glad to hear that you are enjoying many aspects of our property, we see that our community has some room for improvement. We invite you to reach out to our office at [email protected] or 301.890.1613 to discuss your concerns. We want you to love your home at The Point at Hampton Hollow, and would be happy to hear from you.
Welcome and thank you for your five-star rating of The Point at Hampton Hollow! Our goal is to offer the very best in apartment living, from our dedicated staff members to our outstanding amenities. We'll remain committed to your satisfaction for as long as you're a member of our community. Thank you for your residency!
Welcome to The Point at Hampton Hollow! We're proud to provide our residents with top notch customer service, so we're thrilled that you've been receiving the five-star treatment. Thank you for the kind words about our well-kept grounds and our convenient location. We hope you enjoy your time with us!
Thanks for taking a moment to leave a review. Happy residents make our day. We're pleased to hear that you are enjoying the renovated living spaces, and that the staff has made you feel so welcome. We truly hope that you love your home at The Point at Hampton Hollow. Please let us know if you need anything during your stay.
That's great! Thank you for taking the time to leave a review. We value our residents, and want each one of them to be completely satisfied with their space and our service. We're so pleased to hear that you're happy with quiet community, and that the staff has been accommodating. Please let us know if you need anything during your residency at The Point at Hampton Hollow.
Thank you for your positive review of The Point at Hampton Hollow. We are glad that you are enjoying your apartment and the community here. Our staff strives to provide convenient customer service, no matter what day of the week you might need them and we appreciate you recognizing them for all they do. Please be sure to let us know if there's anything you need. Have a great day!
Wonderful! We love to hear from longstanding members in our community. Thank you for taking the time to share your experience. We're especially happy that the team has been courteous and helpful. You deserve an amazing living situation, and we're glad that you've found it at The Point at Hampton Hollow.
Great! The Point at Hampton Hollow wants all of our residents to have an excellent experience, so we're delighted that you are enjoying the pet-friendly spaces and in-unit amenities. Thank you for taking the time to share your feedback. If you'd like to discuss the windows in your apartment, please reach out to [email protected] or 301.890.1613. We'd be happy to hear from you.
Thank you for your four-star rating of The Point at Hampton Hollow. We are happy to hear that your experience here has been a positive one overall. Our team is dedicated to your well-being and satisfaction, we're happy to hear that our maintenance team managed to make needed repairs in a timely manner. If you need anything, please let us know. We'd love to earn all five stars from you!
Wow! Thank you for your glowing review of The Point at Hampton Hollow! We love to hear from our residents, and appreciate you taking the time to share your experience. We're especially happy that the team has been on top of all requests during these difficult few months. Many thanks!!
Thank you for your great review! We are so glad you're enjoying the beautiful landscaping and excellent management team our community boasts. We hope you call The Point at Hampton Hollow your home for years to come. Please get in touch if you need anything!
Thank you for this review and five-star rating! We love hearing positive feedback about our team members and we're so pleased that you were assisted properly. e'll keep working to make our community an even better place to live.
We are looking forward to having you! Thank you for choosing The Point at Hampton Hollow. We're so pleased to hear that the leasing process was a breeze, and that we were able to quickly handle your change request. If you're happy, we're happy! We hope you enjoy your residency.
Thanks for taking the time to review The Point at Hampton Hollow! It's great that you've been enjoying our community's spacious units and convenient location. Please contact us directly to discuss the concerns raised in your review: [email protected] or 301-890-1613. We'll do our best to help. Have a wonderful day!
We appreciate it! The Point at Hampton Hollow wants all of our residents to have an excellent experience, so we're delighted that your transition is going so well. Welcome to your new home!
Welcome! We're so glad that you chose The Point at Hampton Hollow. We appreciate your business, and hope you'll be a resident for many years to come.
Hello and thank you for your positive review of The Point at Hampton Hollow! We're so glad to hear that you're loving the peaceful community, and well maintained grounds. We appreciate your feedback. Have a great day!
Thank you for your positive review of The Point at Hampton Hollow. We are happy that we could help you with your apartment needs and that you are finding the community welcoming. Our staff works hard to provide excellent customer service and we will be sure to share your compliments with them. Please be sure to let us know if there's anything you need. Have a great day!
Hello and thank you for your positive review of The Point at Hampton Hollow! We're so glad to hear that you're loving the location, and that the staff has been of service. We appreciate your feedback.
Thank you for this excellent review of The Point at Hampton Hollow! We're very happy to hear that you had a smooth move-in process and that you're satisfied with our upkeep of the community. Thanks for your praise of our customer service, too! We're happy to have you here.
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The Crest on Hampton Hollow offers the perfect combination of spaciousness and casual comfort. Our one and two-bedroom apartment homes are each ideally suited to today's on-the-go lifestyle. Walk through your front door to savor finishes that pop, kitchens that perform, and private patios that beguile and restore. Leave home and you are set to maneuver easily between Baltimore and D.C. In response to the coronavirus, we are offering virtual tours of our community. We invite you to schedule a tour and one of our team members will follow up to arrange a virtual tour option that works best for you.
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Contact Property
The Crest on Hampton Hollow
3408 Hampton Hollow Drive
Silver Spring, MD 20904