Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 83.33% |
Average time to respond to reviews | 56.83 days |
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Andrews Ridge
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 83.33% |
Average time to respond to reviews | 56.83 days |
Thank you so much for your feedback. Please feel free to contact me at [email protected] to discuss your concerns. Thank Russell Vick Property Manager.
We appreciate your detailed feedback about our community. We regret your disappointment, especially regarding cleanliness and community maintenance. We train our staff members to provide the highest level of service, and your comments suggest there may be room for improvement. We also wish to address your feedback regarding pests and trash. Please contact us at [email protected] at your earliest convenience so we can work with you to resolve the issues you have mentioned here.
Thank you for taking the time to leave us a review. We appreciate having you as a resident and are sorry to hear that you are not happy with your experience. We regret that our communication regarding your rent upset you. We like to keep our residents informed but certainly don't want them to feel threatened by any reminders or notices. We'd like the chance to gather more details about this so that we can provide better training for our team. Please reach out to us at [email protected] when you have a moment. Thank you again for reaching out, and we look forward to hearing from you.
Hello Doctor, we are very sorry to hear about your unpleasant experience with the application process. We care deeply about the relationships we create with potential residents the moment they walk through the door. What you have described is quite unexpected, and we are investigating your comments to find a resolution without involving law enforcement. Will you please contact us directly at [email protected] so we may learn more about this situation? Thank you for your review.
Shannon, thank you for reaching out to let us know about the lapse in communication regarding your security deposit. Our goal is to provide our current and former residents with superior service in a timely manner, and we regret that has not been your experience. Will you please contact our team directly at [email protected] so we may resolve this for you? Thank you, and we wish you well.
Thank you for reaching out to us. We apologize if you have not been satisfied with the service in our community. Nothing is more important to us than the comfort and well-being of our residents, and we work hard to ensure your peace of mind to the best of our ability. We'd be happy to speak with you directly to effectively address your concerns about pests and maintenance. Will you please contact us at [email protected]? We look forward to our conversation, and we wish you well.
Khailey, please accept our sincere apologies if the assistance you have received from our team has been anything short of exceptional. We can certainly understand why maintenance delays would be frustrating, regardless of the reason. So that we may gain a better understanding of your situation and find a faster resolution, will you please contact us at [email protected]? Thank you for this opportunity to assist you.
Thank you for sharing your concerns with us. We value your feedback and are deeply concerned about what you've shared. Our team goes above and beyond to make residents' daily living low-stress, so your comments about their responsiveness to your calls and service requests are surprising. We are looking into this and are eager to learn more so we can take corrective action and resolve any pending maintenance issues. At your convenience, please e-mail us at [email protected] with more details of your concerns. We look forward to restoring your trust in our team.
Thank you for leaving us a review. We strive to provide outstanding and efficient service to our residents. With this goal in mind, we are sorry to hear of any unpleasant interactions you may have had with our team. Rest assured, we want to hear more details and learn how to provide our residents a better experience. We would also like to check on the status of any pending maintenance requests so that we may ensure they will be taken care of soon. Please reach out to us at [email protected] at your convenience. We look forward to the chance to make a better impression.
Thank you for your frank observations about your visit to our community. We're delighted by your compliments regarding Debra's professionalism on your tour. And yet, we're disheartened to hear that our office staff didn't make the same great impression on you. We pride ourselves on excellent customer service, and we appreciate this opportunity to reassess our approach. If you can spare a moment to discuss your concerns in greater detail, please contact us at [email protected] We appreciate your review.
Welcome to Andrews Ridge, Leslie! It's excellent to hear that our staff has exceeded your expectations. It's truly our pleasure to be of service to our residents, and we're excited to pass along your compliments for Wade, Tia, and Ms. Jackson. If we can assist you further, please call us at 301-420-7666 or email [email protected]
We're deeply disappointed to see that you've had two such unsettling experiences with your cars during your short time in our community. As new residents, we understand that this must cause considerable anxiety for you and your daughter. We take your concerns about our team's response to these incidents seriously, and we'd like to hear more about the encounter you mentioned in your review. Will you please contact us at [email protected], so we can do our best to make our community a place you're happy to call home? Thank you for connecting with us.
Dear resident,We are sorry to hear that you are not happy with your stay. Please feel free to contact the rental office with any further concerns.
Thank you for reaching out with your concerns. This was an unfortunate incident, and we're working with the resident to determine the best path forward. If you have any questions, please contact us at [email protected]
Thank you for reviewing. We completely understand your frustration with the hot water situation and assure you that we are working to fix it immediately. Our team is there to serve residents professionally and efficiently, so what you've described is concerning. We'd like to get some additional information on your interactions with our team, so we can work towards improving our service. At your convenience, please email us at [email protected] We appreciate your patience.
Thank you for reaching out. We strive to provide our residents with excellent customer service, so please accept our sincere apologies if you have had an unpleasant experience with a member of our team. We take your feedback seriously, and we'd like to learn more about your interactions, so we can improve. Will you please contact us at [email protected] at your earliest convenience? We look forward to speaking with you.
Thank you for reviewing. It's nice to know that you were happy with the community early in your stay here, but we're disappointed to see you've noticed a decline in service. We'd like to listen to your experience in greater detail, so we can identify areas for improvement. Will you please contact us at [email protected]? We look forward to a productive conversation.
Thank you for your kind words about Andrews Ridge, Ms. Johnson! We're pleased to know that you've had a positive experience with Ms. Phillips, Ms. Clark, and Jessica. We'll be sure to pass your compliments along to them. If we can ever be of service, please call us at 301-420-7666 or email [email protected]
We're grateful for your review. We're delighted that you have gotten to know so many of our helpful team members. Please accept our sincere apologies if any member of our team hasn't been courteous to you. We'd like to know more about that, so we can identify areas for improvement. Would you please contact us at [email protected]? We look forward to hearing from you.
Thank you for reaching out. We're delighted to know you like the community in general. However, we're sorry to see you are unimpressed with our team. Our goal is to provide our residents with excellent customer service, so we'd like to hear more about your interactions with our team, so we can identify areas for improvement. Will you please contact us at [email protected]? We look forward to hearing from you soon.
Thank you for bringing this to our attention. It's wonderful to know that your maintenance issues are typically handled right away, but we're sorry to see you've had a disappointing experience this time. We would like to make sure this matter is resolved to your satisfaction. Will you please email us at [email protected] at your earliest convenience? We look forward to assisting you.
Dear Resident Thank you for your review and am sorry to hear that you're not happy. We pride ourselves on giving excellent customer service. Please take a moment to stop pass the rental office so we can get your issues resolved.Best regards
We are so sorry to learn of your dissatisfaction. Our staff strives to provide excellent service so you can enjoy a great quality of life in our community, so we truly regret any negative interactions with a member of our team. We want to thoroughly address your concerns, but we need a little more information in order to do so. Will you please email us at [email protected] at your earliest convenience? Thank you.
Hello, thank you for being a resident at Andrews Ridge for three years. We are glad that you are satisfied with our maintenance service, our location, and the school in the neighborhood. It is great to know that you enjoy living with us. If you have any suggestions or feedback, please contact us at [email protected] or 301-420-7666. http://www.suitlandmdrentalapartments.com/
$1,224
913
1 Units
Andrews 1 BR
$1,311
913
1 Units
Andrews 1 BR/Den
$1,331
941
1 Units
Arches 1BR/Den
$1,346
799
1 Units
Arches 1 BR
$1,346 - $1,561
989 - 1,019
1 Units
Andrews 2 BR
$1,372 - $1,561
1,042
1 Units
Arches 2 BR
$1,489
1,120
1 Units
Andrews 2/Den
$1,357 - $1,556
969 - 1,033
1 Units
Arches 2 BR
$1,348 - $1,499
1,139
N/A
Arches 2 BR
$1,836
1,273
1 Units
Andrews 3 BR
$1,522 - $1,913
1,273 - 1,335
N/A
Andrews 3 BR
$1,596 - $1,816
1,200
1 Units
Arches 3 BR
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Andrews Ridge