What are noise levels like at Andrews Ridge?

The community is rated 1.8/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Andrews Ridge?

The community is rated 1.3/5 stars, signifying slight satisfaction on average.

How safe is Andrews Ridge?

The community is rated 1.7/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood

The community is rated 2.2/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 1.2/5 stars, which is considered being slightly effective on average.

How often does management engage with reviews?

Managers have responded to 83.33% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 56.83 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 3 Beds, 1.5 Baths and 3 Beds, 2 Baths

Ratings & Prices for Andrews Ridge, Suitland, MD

Renter Ratings

Noise	N/A
Grounds	1.3
Safety	1.7
Office Staff	1.3
Maintenance	1.2
Neighborhood	2.2
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	6

Manager's Review Engagement

Percentage of reviews responded to	83.33%

Manager's Review Reply Time

Average time to respond to reviews	56.83 days

Ratings & Reviews (174 Reviews)

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Resident • 2020

07/30/2020

My experience there was the worse all the way. Not so much where I lived but the management has an ugly demeanor that "------ are uneducated, or people that were on pubic assistant program, or just people in general were treated with total disrespected. I worked… See More

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Andrews Ridge Manager

08/01/2020

Thank you so much for your feedback. Please feel free to contact me at [email protected] to discuss your concerns. Thank Russell Vick Property Manager.

Resident • 2020

07/16/2020

I lived over here for 2 years and it is getting so bad like the projects. There is mice in all the apartments. They don't clean the building. You have to literally call and ask for your building to be clean. They don't do maintenance request.… See More

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Andrews Ridge Manager

07/26/2020

We appreciate your detailed feedback about our community. We regret your disappointment, especially regarding cleanliness and community maintenance. We train our staff members to provide the highest level of service, and your comments suggest there may be room for improvement. We also wish to address your feedback regarding pests and trash. Please contact us at [email protected] at your earliest convenience so we can work with you to resolve the issues you have mentioned here.

Karen_T437 • Resident • 2019 - 2020

03/20/2020

I have to write a review about the lady in the office name (Shantel). Whenever I have a problem she's so attentive to whatever problem I have!! She will call me back to make sure the problem was resolved. When she answers the phone I feel… See More

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Andrews Ridge Manager

10/18/2019

Thank you for taking the time to leave us a review. We appreciate having you as a resident and are sorry to hear that you are not happy with your experience. We regret that our communication regarding your rent upset you. We like to keep our residents informed but certainly don't want them to feel threatened by any reminders or notices. We'd like the chance to gather more details about this so that we can provide better training for our team. Please reach out to us at [email protected] when you have a moment. Thank you again for reaching out, and we look forward to hearing from you.

TELLITALL2 • Prospective Resident • Visited 2020

02/27/2020

My name is Dr B M. I went to Andrews Ridge apt to rent a 1br apt and gave them the application fee of $40 and completed the necessary documentation. I was told my credit check etc. would take no more than 3 work days which… See More

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Andrews Ridge Manager

03/06/2020

Hello Doctor, we are very sorry to hear about your unpleasant experience with the application process. We care deeply about the relationships we create with potential residents the moment they walk through the door. What you have described is quite unexpected, and we are investigating your comments to find a resolution without involving law enforcement. Will you please contact us directly at [email protected] so we may learn more about this situation? Thank you for your review.

Shannon_R368 • Resident • 2020

02/18/2020

If you plan to stay at one of the locations within this company.... I would really reconsider. When moving into Andrews Ridge, I was asked to put down a really big deposit along with my prorated rent. I did what was asked. Fast forward two years… See More

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Andrews Ridge Manager

02/22/2020

Shannon, thank you for reaching out to let us know about the lapse in communication regarding your security deposit. Our goal is to provide our current and former residents with superior service in a timely manner, and we regret that has not been your experience. Will you please contact our team directly at [email protected] so we may resolve this for you? Thank you, and we wish you well.

Resident • 2020

02/04/2020

Andrew ridge have mice in all of the apartments. Maintenance don't do request you put in. Poor management . They never answer the phones. Police is always in the complex due to the crime. They don't always get the trash dumbed. Which is very nasty for… See More

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Andrews Ridge Manager

02/13/2020

Thank you for reaching out to us. We apologize if you have not been satisfied with the service in our community. Nothing is more important to us than the comfort and well-being of our residents, and we work hard to ensure your peace of mind to the best of our ability. We'd be happy to speak with you directly to effectively address your concerns about pests and maintenance. Will you please contact us at [email protected]? We look forward to our conversation, and we wish you well.

Khailey81 • Resident • 2020

01/16/2020

My main issues is maintenance! I've never understood how I can pay my rent on time EVERY month but can never get things fixed around here within reasonable timing. I currently have a leak coming from my toilet which was reported thru the emergency line on… See More

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Andrews Ridge Manager

02/13/2020

Khailey, please accept our sincere apologies if the assistance you have received from our team has been anything short of exceptional. We can certainly understand why maintenance delays would be frustrating, regardless of the reason. So that we may gain a better understanding of your situation and find a faster resolution, will you please contact us at [email protected]? Thank you for this opportunity to assist you.

karchie44 580978 • vrp • 2019

12/05/2019

WOW, I just read a review where the person says they have been there for 6 months and everything has been great.. I've been here since May and I am still waiting for things to be repaired I told them about May 29th. I have a… See More

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Andrews Ridge Manager

12/18/2019

Thank you for sharing your concerns with us. We value your feedback and are deeply concerned about what you've shared. Our team goes above and beyond to make residents' daily living low-stress, so your comments about their responsiveness to your calls and service requests are surprising. We are looking into this and are eager to learn more so we can take corrective action and resolve any pending maintenance issues. At your convenience, please e-mail us at [email protected] with more details of your concerns. We look forward to restoring your trust in our team.

Honnimoney • Resident • 2019

10/22/2019

Property needs a new manager and new maintenance team may2020 please hurry up one year here and tickets never are complete the property manager is so unprofessional McDonald's wouldn't hire her or should I say 7/11

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Andrews Ridge Manager

10/26/2019

Thank you for leaving us a review. We strive to provide outstanding and efficient service to our residents. With this goal in mind, we are sorry to hear of any unpleasant interactions you may have had with our team. Rest assured, we want to hear more details and learn how to provide our residents a better experience. We would also like to check on the status of any pending maintenance requests so that we may ensure they will be taken care of soon. Please reach out to us at [email protected] at your convenience. We look forward to the chance to make a better impression.

Resident • 2019

10/07/2019

--- Is illiterate and does not know how to run a property ---------------------------------------------------------------- the apartment is filthy as hell im sure --- knows because I've seen her visit this unit --- is currently not abiding by fair housing laws she does favors for her favorite residents… See More

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Prospective Resident • Visited 2019

07/10/2019

I went into the Andrews Ridge office to tour for my daughter since this will be her first apartment. I have to be honest I was horrified. You have what seems to have been the manager and staff in flip flops parading around the office. Conversation… See More

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Andrews Ridge Manager

07/16/2019

Thank you for your frank observations about your visit to our community. We're delighted by your compliments regarding Debra's professionalism on your tour. And yet, we're disheartened to hear that our office staff didn't make the same great impression on you. We pride ourselves on excellent customer service, and we appreciate this opportunity to reassess our approach. If you can spare a moment to discuss your concerns in greater detail, please contact us at [email protected] We appreciate your review.

Leslie_D981 • Resident • 2019

06/13/2019

I just moved here and I have had a great experience. I love my apartment and I am looking forward to spend time on my balcony. With that been said, I had a lot of issues when I first moved in but I meant one of… See More

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Andrews Ridge Manager

06/20/2019

Welcome to Andrews Ridge, Leslie! It's excellent to hear that our staff has exceeded your expectations. It's truly our pleasure to be of service to our residents, and we're excited to pass along your compliments for Wade, Tia, and Ms. Jackson. If we can assist you further, please call us at 301-420-7666 or email [email protected]

MSJ5167 • Resident • 2019

04/15/2019

I moved here on 4/1/2019. My daughter and my tires were stolen within days apart. The police said this is the norm here. Reported to the Property manager, no results. Just out of $2000 in 7 days. The front of the property is dirty. The people… See More

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Andrews Ridge Manager

04/19/2019

We're deeply disappointed to see that you've had two such unsettling experiences with your cars during your short time in our community. As new residents, we understand that this must cause considerable anxiety for you and your daughter. We take your concerns about our team's response to these incidents seriously, and we'd like to hear more about the encounter you mentioned in your review. Will you please contact us at [email protected], so we can do our best to make our community a place you're happy to call home? Thank you for connecting with us.

Resident • 2014 - 2019

04/02/2019

To call Andrews Ridge a "community" would be pushing it. Let's just call it the "Slums". This is by the far the worst place to live in pg county. DISGUSTING TRASH everywhere. Always on the news !!! Property Manager --- is incompetent, ------ and a liar.… See More

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Andrews Ridge Manager

04/30/2019

Dear resident,We are sorry to hear that you are not happy with your stay. Please feel free to contact the rental office with any further concerns.

Prospective Resident • Visited 2019

03/14/2019

They need to be sued and the tenant needs to be reimbursed for damages! See horrifying news story. tenant needs to obtain a lawyer right away for this horrible error . Whoever was involved in this needs to be fired immediately. Google fox5 story woman-seeking-answers-following-wrongful-eviction-from-suit

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Andrews Ridge Manager

03/20/2019

Thank you for reaching out with your concerns. This was an unfortunate incident, and we're working with the resident to determine the best path forward. If you have any questions, please contact us at [email protected]

Resident • 2014 - 2018

11/25/2018

We don't have any hot water and haven't had any for months email the maintenance supervisor James and the property manager Val you get lied to and the run around!!!!!!!! Seems to me they just don't care. I Hope this REVIEW reaches the TOP!!!!!!

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Andrews Ridge Manager

12/03/2018

Thank you for reviewing. We completely understand your frustration with the hot water situation and assure you that we are working to fix it immediately. Our team is there to serve residents professionally and efficiently, so what you've described is concerning. We'd like to get some additional information on your interactions with our team, so we can work towards improving our service. At your convenience, please email us at [email protected] We appreciate your patience.

Resident • 2018

11/06/2018

Val is very rude and has no clue to making this community better. She had to be the last result because of the walls falling. Apartment living for 25 years of my life and this lady val is the ----- smh

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Andrews Ridge Manager

11/09/2018

Thank you for reaching out. We strive to provide our residents with excellent customer service, so please accept our sincere apologies if you have had an unpleasant experience with a member of our team. We take your feedback seriously, and we'd like to learn more about your interactions, so we can improve. Will you please contact us at [email protected] at your earliest convenience? We look forward to speaking with you.

anonymous • vrp • 2016 - 2018

11/02/2018

I lived in this complex for almost 3 years and I must say that it was great in the beginning. However, over the past year or more it has become one of the worst places to live. Especially if you lived in the un-renovated apartments that… See More

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Andrews Ridge Manager

11/07/2018

Thank you for reviewing. It's nice to know that you were happy with the community early in your stay here, but we're disappointed to see you've noticed a decline in service. We'd like to listen to your experience in greater detail, so we can identify areas for improvement. Will you please contact us at [email protected]? We look forward to a productive conversation.

Resident • 2015 - 2018

10/03/2018

I don’t hide behind social media or reviews, I take it to the source. But I must say something. I have never seen Ms. Phillips rude with anybody in fact I’ve never seen the office staff rude but I have witnessed people that live here nasty… See More

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Andrews Ridge Manager

10/08/2018

Thank you for your kind words about Andrews Ridge, Ms. Johnson! We're pleased to know that you've had a positive experience with Ms. Phillips, Ms. Clark, and Jessica. We'll be sure to pass your compliments along to them. If we can ever be of service, please call us at 301-420-7666 or email [email protected]

Resident • 2018

10/02/2018

Noise Maintenance Safety Neighborhood Grounds Office Staff Resident . 2010 - 2018 Not Recommended Reviewed 10/02/2018 I have been here 8 years thats before the name change this by far is the worst staff andrews ridge has had. the donaldsonson group is an amazing company.I miss… See More

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Andrews Ridge Manager

10/17/2018

We're grateful for your review. We're delighted that you have gotten to know so many of our helpful team members. Please accept our sincere apologies if any member of our team hasn't been courteous to you. We'd like to know more about that, so we can identify areas for improvement. Would you please contact us at [email protected]? We look forward to hearing from you.

Resident • 2018

09/29/2018

I love everything about this community with the exception of the ------ Leasing consultant they have there and the property manager. Val is never in the office and when she is she is very rude. I constantly see them out on the side of the building… See More

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Andrews Ridge Manager

10/04/2018

Thank you for reaching out. We're delighted to know you like the community in general. However, we're sorry to see you are unimpressed with our team. Our goal is to provide our residents with excellent customer service, so we'd like to hear more about your interactions with our team, so we can identify areas for improvement. Will you please contact us at [email protected]? We look forward to hearing from you soon.

Resident • 2018

09/01/2018

Does this property have maintenance anymore? My ticket was put in 8/8/18 no one has been to my apartment yet.I went to pay my rent one of the leasing agents tell me the tickets was completed. I said no ma'am no one has been there .… See More

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Andrews Ridge Manager

09/06/2018

Thank you for bringing this to our attention. It's wonderful to know that your maintenance issues are typically handled right away, but we're sorry to see you've had a disappointing experience this time. We would like to make sure this matter is resolved to your satisfaction. Will you please email us at [email protected] at your earliest convenience? We look forward to assisting you.

Resident • 2015 - 2018

08/11/2018

Y'all need get rid of the Property manager she is trash she lied to me about my renewal, she never remembers to call you back or return your phone calls, she don't even know what apartments she has available to transfer to who gave her this… See More

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Andrews Ridge Manager

08/13/2018

Dear Resident Thank you for your review and am sorry to hear that you're not happy. We pride ourselves on giving excellent customer service. Please take a moment to stop pass the rental office so we can get your issues resolved.Best regards

Resident • 2018

05/10/2018

DONT MOVE HERE!!!! Unless your okay with someone looking you in the face and telling you a lie. Ms. Phillips, is the worst thing to ever happen to Andrews Ridge...She is very unprofessional and lying its her second language. She'll tell you anything to get you… See More

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Andrews Ridge Manager

05/23/2018

We are so sorry to learn of your dissatisfaction. Our staff strives to provide excellent service so you can enjoy a great quality of life in our community, so we truly regret any negative interactions with a member of our team. We want to thoroughly address your concerns, but we need a little more information in order to do so. Will you please email us at [email protected] at your earliest convenience? Thank you.

Resident • 2014 - 2017

08/06/2017

I've been living here for 3 years and it's been overall a well experience it's convenient for public transportation and the nearby school is excellent. Maintenance makes sure they takes care of any issues you have in your apartment.

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Andrews Ridge Manager

08/07/2017

Hello, thank you for being a resident at Andrews Ridge for three years. We are glad that you are satisfied with our maintenance service, our location, and the school in the neighborhood. It is great to know that you enjoy living with us. If you have any suggestions or feedback, please contact us at [email protected] or 301-420-7666. http://www.suitlandmdrentalapartments.com/

•

Updated Review

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Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,224
SQ. FT.
913
Available
Avail.
1 Units
Model
Andrews 1 BR

Price
Price
$1,311
SQ. FT.
913
Available
Avail.
1 Units
Model
Andrews 1 BR/Den

Price
Price
$1,331
SQ. FT.
941
Available
Avail.
1 Units
Model
Arches 1BR/Den

Price
Price
$1,346
SQ. FT.
799
Available
Avail.
1 Units
Model
Arches 1 BR

2 Bedrooms, 1 Bathroom

Price
Price
$1,346 - $1,561
SQ. FT.
989 - 1,019
Available
Avail.
1 Units
Model
Andrews 2 BR

Price
Price
$1,372 - $1,561
SQ. FT.
1,042
Available
Avail.
1 Units
Model
Arches 2 BR

Price
Price
$1,489
SQ. FT.
1,120
Available
Avail.
1 Units
Model
Andrews 2/Den

2 Bedrooms, 1.5 Bathrooms

Price
Price
$1,357 - $1,556
SQ. FT.
969 - 1,033
Available
Avail.
1 Units
Model
Arches 2 BR

2 Bedrooms, 2 Bathrooms

Price
Price
$1,348 - $1,499
SQ. FT.
1,139
Available
Avail.
N/A
Model
Arches 2 BR

3 Bedrooms, 1.5 Bathrooms

Price
Price
$1,836
SQ. FT.
1,273
Available
Avail.
1 Units
Model
Andrews 3 BR

3 Bedrooms, 2 Bathrooms

Price
Price
$1,522 - $1,913
SQ. FT.
1,273 - 1,335
Available
Avail.
N/A
Model
Andrews 3 BR

Price
Price
$1,596 - $1,816
SQ. FT.
1,200
Available
Avail.
1 Units
Model
Arches 3 BR

Disclaimer: Special, prices and availabilities subject to change.

Andrews Ridge

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsD

Review CountC+

Manager's Review EngagementA-

Manager's Review Reply TimeB-

Ratings & Reviews (174 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Andrews Ridge Manager

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Andrews Ridge Manager

Noise

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Andrews Ridge Manager

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Andrews Ridge Manager

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Andrews Ridge Manager

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Andrews Ridge Manager

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Andrews Ridge Manager

Noise

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Andrews Ridge Manager

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Andrews Ridge Manager

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Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

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