Review History for Verified Resident 289893

Capital Crossing


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Resident 289893

Verified Resident 2014 - 2016

12/8/2016

The community is not that bad. I don't have any issues with people. My biggest issue was the tow company who will find any reason to tow your car. My car was on the second white line going to the right and they towed me. My car has been towed three times by this company and they are rip off artist because they wait until about 2 or 3 in the morning to find made up violations and the leasing office does nothing about it. I also do not like the fact that every month they put a notice of eviction on the front of the apartment windows. I think this is tacky and just should not be done. The staff has gone through at least 3 sets of new staff since I moved in and I hope they will keep the ladies they have in their now because they seem to be really nice and takes the time to help you. Although this is not the ideal neighborhood, for the most part it is quiet except for the kids out in the summer (typical youth) it is a good neighborhood. They are too slow on responding to maintenance issues. Overall if you have small children or a couple the two bedrooms are a great size, but are actually too small for my liking.
    Manager

    12/8/2016

    Capital Crossing
    Thank you for taking the time to share such a thorough assessment of your experiences. Though we are sorry to hear that you have some concerns, we are glad to know that you've been happy here overall. Our team does strive to provide prompt, professional assistance to all, and we are sorry to hear that this has not always been the case with you. Some delay can occur due to our maintenance team needing to tackle requests in the order received, as well as by priority level, but we do strive for timeliness, and our team in the office is always happy to check in on the status of a request if we're notified of a concern. As for the towing situation, we appreciate hearing your feedback and will keep this input in mind moving forward. We do employ this vendor to ensure that there is adequate parking available for our residents first and foremost, but we are happy to assist or lend an ear if you feel you were unfairly found in violation, and encourage you to bring these issues to our on-site team. If there is anything else we can do to further enhance your stay, we welcome you to stop by the office. Thank you.

    Review 33 out of 242

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    Capital Crossing

    March 2024

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