Review History for anonymous

Avalon Towson


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anonymous

Resident 2021 - 2022

2/18/2023

Worst experience ever...and a scam

I will never live and do not recommend that anyone live at Avalon Towson. We had a horrible experience from move in to move out. False fire alarms blaring constantly (even at 2am, 5am...for hours). No on site security (which the we were told there would be before we signed the lease...they lied) or 24 hour concierge. Heavily trafficked area with lots of non residents gaining access to the building (huge safety concern). Worst of all, upon moving out, we were wrongfully charged for Conservice utility bills that we ALREADY PAID in our monthly rent statements (Which there is a class action lawsuit for, btw). When I questioned the charges, I received a call from a very snotty and rude employee from their customer care center saying they were going to send me to collections, even though she was not able to adequately explain the charges. I eventually paid to avoid getting punished. But then, over 70 DAYS after our lease ended, I received a bill for over $100 in "damages". In the state of Maryland, its the law to charge these within 30 days of lease end. Also, there was no itemized statement of what these "damages" were. I called and challenged them to dispute the charge, as we had proof that we moved out with no damages, plus they were past the 30 day mark. They ended up saying the damages were really a cleaning fee because the cleaning wasnt to their "standards". I requested proof of this, as we left the apartment spotless. They followed up with a revised statement with the cleaning charges, but still no proof of how the apartment wasnt to their standards. These "damage fees" are large enough to scam people out of money, but small enough so people wont take it to small claims court since it would cost the same amount to file. I strongly feel this charge is retaliation because I challenged the utility charges, since I only received this bill after I fought them, even though I paid. Avalon Bay is an absolute scam that uses extremely sketchy business practices, and I regret ever being a customer/resident of theirs. Shameful.

    Review 1 out of 2

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    Avalon Towson

    June 2024

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