Charlesgate Apartments

Thanks for leaving a review! We are glad that you like the secluded location that is in close proximity to the Shops at Kenilworth. If you need anything, we can always be reached at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks again, Roxie B. Community Liaison

We are so glad that you love living at Charlesgate, Towson's premiere all adult community! You kind words about the grounds and staff have been shared with upper management. We truly appreciate residents like you who notice all of the the hard work that goes into maintaining a beautiful property with excellent customer service. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again! Roxie B. Community Liaison

Thank you for the 5 star review and online referral to your peers. We are so pleased that you like the staff onsite and appreciate the secluded, yet convenient location. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

Thank you so much for taking the time to leave this wonderful review of Towson's premier 55+ community, Charlesgate! We strive to provide the best customer service that the industry has to offer and we are please to see we've achieved this goal. Please let us know if you need anything by reaching out to 410-321-1600 or http://liveatcharlesgate.com/ Thanks again, Roxie B. Community Liaison

Thank you for you long term residency at Charlesgate. We are glad that you appreciate the staff onsite and apologize for the water shut offs. We do our very best to limit the amount of time needed to make repairs involving water shut offs. We appreciate your patience and all of your suggestions for improvements. Please let us know if you need anything else by reaching out to 410-321-1600. Thanks again, Roxie B. Community Liaison

Thank you for taking the time to review Charlesgate. We appreciate your long term residency. Unfortunately, the water has to be shut off in order to make necessary repairs. We try to keep the repair time and inconvenience to a minimum and truly appreciate your patience. Please give us a call at 410-321-1600 to schedule a refresh of your apartment! We want you to be 100% satisfied with your home. Sincerely, Roxie B. Community Liaison

Thanks for taking time to review Charlesgate. We appreciate the 5 star rating in all the categories (except overall). All of your suggestions have been shared with upper management. We appreciate residents like you that care about their community enough to make recommendations online. As always, if you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

Thank you for the excellent review of our Charlesgate Community! We take great pride in knowing that you enjoy your apartment and community. Our goal as management is to provide a quality, comfortable living experience for each of our residents and we are happy to hear that we have met that goal. If you should ever need anything, please contact us at (410) 321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again, Molly C. Community Liaison

Thank you so much for the great review and taking time to share it online. Your fellow residents agree with you that the secluded location in close proximity to 695 and 83 are absolutely ideal in Towson! Please let us know how to make this a 5 star review by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

Thank you for the 5 star review of Charlesgate Apartments and the online referral to your peers.Your neighbors agree with you that Charlesgate has beautiful location that is quiet yet convenient. Please reach out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ if you need anything. We appreciate your residency and hope you stay with us for years to come! Thanks again, Roxie B. Community Liaison

We love 5 star reviews and our residents at Charlesgate! I'm glad to see that you are very happy with your home as well as the onsite staff. It is a pleasure to know that we have done a great job and that you have wanted to stay for a long time. Please let us know if you need anything by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks for the kind words, Roxie B. Community Liaison

Thank you so much for taking the time to review Charlesgate Apartments. I'm glad to hear that you are pleased with your apartment overall. Please call the leasing center at 410-321-1600 to find out about any potential resident events coming up in the future. They are usually run out of the Ivy Hall leasing center, the communities try to have social events as often as the space available can provide. We appreciate your residency and hope that you stay for years to come! Thanks again, Roxie B. Community Liaison

Thank you so much for the 4 star review of Charlesgate and the online referral to your peers! You have exceptionally enhanced the abundant amenities that Charlesgate has to offer. As always, please let us know if you need anything by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/. We appreciate your residency. Sincerely, Roxie B. Community Liaison

I'm so happy to hear the you love the spacious floorplans and excellent office staff at Charlesgate Apartments. The apartments are conveniently located right by major highways, shopping and recreation yet the community is secluded; I'm glad to see that you appreciate that as well. Thank you for the online referral to your peers. Do not hesitate to reach out if you need any service in the future to 410-321-1600 or https://www.liveatcharlesgateapts.com/. We appreciate your residency and hope that you stay with us for years to come! Thanks again, Roxie B. Community Liaison

I'm sorry to hear that you are unsatisfied with our apartment community. Most residents agree that this active adult community for people over 55+ is ideal. It is a secluded community with many convenient amenities like a washer/dryer in every home, a private swimming pool, it also close to shopping, 83, 695 and recreation..You can place an emergency service request 24 hours a day. The bathrooms in the leasing center are for employee use only and unfortunately they were following company policy. Once again, I'm sorry that you have had a poor experience and if there is anything I can do to change your mind about our community, please give me a call at 410-683-7000. Thank you, Roxie B. Community Liaison

Hello, Thank you so much for your kind words about Charlesgate Apartments. I'm sorry to hear that you are having issues with noise and safety. While we cannot guarantee safety for any residents, we do think that the controlled access entry doors on every building add a high value to our community overall. I'm glad that you love our updated appliances and beautiful landscaping. Thank you again for your excellent review and I hope you stay with us for years to come. If I can assist you any further, please do not hesitate to call me at 410-683-7000. Thank you, Roxie B. Community Liaison

Thank you for taking the time to write a review of Charlesgate Apartments and for recommending us to your peers here online. We are happy to hear that you enjoy your apartment and the other residents in your building. We understand and appreciate that not all residents will stay with us for many years, even though we strive to earn long term residents. We appreciate your residency and look forward to servicing your housing needs for years to come. Thanks again for the great review. Sincerely, John H. Community Liaison

Thank you for the review of Charlesgate Apartments. We know there are many places to call home in the Towson area of Baltimore County and appreciate you choosing Charlesgate. Your kind words will be passed on to the on-site staff. We value your residency and are happy that we are living up to your standards. Please let us know if there is anything we can do to make your stay with us more comfortable. Sincerely, John H. Community Liaison

Thanks for taking the time to write a review of our community and for recommending us to your peers. We are happy to hear that overall you have enjoyed your stay with us, but are concerned by some of the comments you raised in your review and can assure you that this is not typical. We apologize for any embarrassment that a system error created and for the follow up. We hope that this occurrence does not tarnish our reputation in your eyes. If there is anything more we can do to help you resolve this, please contact our Leasing Center at 410-321-1600. Sincerely, John H. Community Liaison

Thank you for taking the time to write a review of our community. We value your residency of 20+ years and look forward to many more years of living with us. I am sorry to see that you feel that our standards have declined in the past 5 years and would invite you to contact me directly at 410-683-7000 or via email at [email protected] We know there is always room for improvement and would appreciate the opportunity to discuss these with you. Thank you again for the recommendation to your peers online. Regards, John H. Community Liaison

Thank you for taking the time to post a review of our community. I am sorry to hear about this situation and am very familiar with it. This was an unavoidable situation that happens to apartment communities and even home owners. We pride ourselves on providing great customer service and a comfortable homes for our residents. I can assure you we handled the situation as fast as we could to restore the boiler that was down. If you would like to contact me directly to discuss this situation in further details, you may reach me at 410-683-7000 or via email at [email protected] Sincerely, John H. Community Liaison

Thank you for your residency with us over the past 26 years! We appreciate you as a long term resident and are so pleased to hear that you have enjoyed calling Charlesgate your home over the past 2 decades. We look forward to continuing to provide you with quality service and a clean and comfortable living environment for many years to come! Alexis J Community Liaison

Thank you for your positive rating and for being a member of our community! We strive to provide our current and future residents with great customer service, and a clean, well-maintained environment. If there is anything that we can do to maintain your comfort of living, please contact our Leasing Professionals at our Leasing Center 410.321.1600 or email me directly at [email protected] Sincerely, Nikki S. Community Liaison

Thank you for calling our community your home and for recommending our apartments publicly. As a reputable management company throughout the Baltimore area, we strive to achieve a high level of customer satisfaction. I am happy to see that we achieved our goals for you. I will pass on your kind words to the staff on-site. Thank you again for your review and we look forward to providing great customer service and an environment for you and your family to call home. If there comes a time when our professional onsite Leasing staff is not able to assist you, I would invite you to contact me directly at 410.321.1600 or via email at [email protected] Sincerely, Nikki S. Community Liaison

Thank you for providing your wonderful feedback about our community and staff. We are so pleased to hear that you enjoy your home and all that Charlesgate has to offer! Alexis J Community Liaison