Number of reviews in the past 365 days | 11 |
Percentage of reviews responded to | 45.45% |
Average time to respond to reviews | 100.36 days |
Contact Property
Charlesgate Apartments
101 Kenilworth Park Drive, 2B
Towson, MD 21204
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 11 |
Percentage of reviews responded to | 45.45% |
Average time to respond to reviews | 100.36 days |
Thank you for the review of Charlesgate Apartments. We know there are many places to call home in the Towson area of Baltimore County and appreciate you choosing Charlesgate. Your kind words will be passed on to the on-site staff. We value your residency and are happy that we are living up to your standards. Please let us know if there is anything we can do to make your stay with us more comfortable. Sincerely, John H. Community Liaison
Thank you for your review of our community and for being a resident. Our goal as management is to provide a quality, comfortable living experience for each of our residents and we are happy to hear that we have met that goal. I invite you to contact me at 410-683-7000 if there is anything else that we can do to make your stay more enjoyable. We look forward to serving you for years to come! Christina M.
Thank you for your review of our community and for being a resident. Our goal as management is to provide a quality, comfortable living experience for each of our residents and we are happy to hear that we have met that goal. I invite you to contact me at 410-683-7000 if there is anything else that we can do to make your stay more enjoyable. We look forward to serving you for years to come! Christina M.
Thank you for your review and for making our community your home! Our goal is to provide outstanding customer service and are happy to hear we have accomplished that for you. We look forward to serving you for years to come! Please contact the leasing center if there is anything we can do to make your residency more enjoyable. Christina M.
23 Years! Thank you for your review and for making our community your home! Our goal is to provide outstanding customer service and are happy to hear we have accomplished that for you. We look forward to serving you for years to come! Please contact the leasing center if there is anything we can do to make your residency more enjoyable. Christina M.
Thank you for your review and for making our community your home! Our goal is to provide outstanding customer service and are happy to hear we have accomplished that for you. We look forward to serving you for years to come! Please contact the leasing center if there is anything we can do to make your residency more enjoyable. Christina M.
Thank you so much for taking the time to leave this wonderful review of Towson's premier 55+ community, Charlesgate! We strive to provide the best customer service that the industry has to offer and we are please to see we've achieved this goal. Please let us know if you need anything by reaching out to 410-321-1600 or http://liveatcharlesgate.com/ Thanks again, Roxie B. Community Liaison
Thank you for providing your wonderful feedback about our community and staff. We are so pleased to hear that you enjoy your home and all that Charlesgate has to offer! Alexis J Community Liaison
Thanks for taking time to review Charlesgate. We appreciate the 5 star rating in all the categories (except overall). All of your suggestions have been shared with upper management. We appreciate residents like you that care about their community enough to make recommendations online. As always, if you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison
Thank you for the excellent review of Charlesgate and the online referral to your peers. We are happy that you appreciate the convenient yet secluded Towson location. As always, if you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks again, Roxie B. Community Liaison
Thank you for choosing to call Charlesgate home! We trust you'll appreciate the convenient yet secluded location off of 695 and 83. If you need any assistance in the future, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Roxie B. Community Liaison
We strive to provide the best customer service the industry has to offer and we are disappointed to see that we have not achieved that goal with you. Please reach out to me at 41-683-7000 so we can discuss your particular experience in more detail. Perhaps, with better understanding, we can change your mind about Charlesgate. Thanks, Roxie B. Community Liaison
Thanks for leaving a review! We are glad that you like the secluded location that is in close proximity to the Shops at Kenilworth. If you need anything, we can always be reached at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks again, Roxie B. Community Liaison
We are so glad that you love living at Charlesgate, Towson's premiere all adult community! You kind words about the grounds and staff have been shared with upper management. We truly appreciate residents like you who notice all of the the hard work that goes into maintaining a beautiful property with excellent customer service. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again! Roxie B. Community Liaison
Thank you for the 5 star review and online referral to your peers. We are so pleased that you like the staff onsite and appreciate the secluded, yet convenient location. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison
Thank you for you long term residency at Charlesgate. We are glad that you appreciate the staff onsite and apologize for the water shut offs. We do our very best to limit the amount of time needed to make repairs involving water shut offs. We appreciate your patience and all of your suggestions for improvements. Please let us know if you need anything else by reaching out to 410-321-1600. Thanks again, Roxie B. Community Liaison
Thank you for taking the time to review Charlesgate. We appreciate your long term residency. Unfortunately, the water has to be shut off in order to make necessary repairs. We try to keep the repair time and inconvenience to a minimum and truly appreciate your patience. Please give us a call at 410-321-1600 to schedule a refresh of your apartment! We want you to be 100% satisfied with your home. Sincerely, Roxie B. Community Liaison
Thank you for your residency with us over the past 26 years! We appreciate you as a long term resident and are so pleased to hear that you have enjoyed calling Charlesgate your home over the past 2 decades. We look forward to continuing to provide you with quality service and a clean and comfortable living environment for many years to come! Alexis J Community Liaison
Thank you for the excellent review of our Charlesgate Community! We take great pride in knowing that you enjoy your apartment and community. Our goal as management is to provide a quality, comfortable living experience for each of our residents and we are happy to hear that we have met that goal. If you should ever need anything, please contact us at (410) 321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again, Molly C. Community Liaison
Thank you so much for the great review and taking time to share it online. Your fellow residents agree with you that the secluded location in close proximity to 695 and 83 are absolutely ideal in Towson! Please let us know how to make this a 5 star review by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison
Thank you for taking the time to write a review of our community. We value your residency of 20+ years and look forward to many more years of living with us. I am sorry to see that you feel that our standards have declined in the past 5 years and would invite you to contact me directly at 410-683-7000 or via email at [email protected] We know there is always room for improvement and would appreciate the opportunity to discuss these with you. Thank you again for the recommendation to your peers online. Regards, John H. Community Liaison
Thank you so much for taking the time to review Charlesgate Apartments. I'm glad to hear that you are pleased with your apartment overall. Please call the leasing center at 410-321-1600 to find out about any potential resident events coming up in the future. They are usually run out of the Ivy Hall leasing center, the communities try to have social events as often as the space available can provide. We appreciate your residency and hope that you stay for years to come! Thanks again, Roxie B. Community Liaison
Thank you for taking the time to post a review of our community. I am sorry to hear about this situation and am very familiar with it. This was an unavoidable situation that happens to apartment communities and even home owners. We pride ourselves on providing great customer service and a comfortable homes for our residents. I can assure you we handled the situation as fast as we could to restore the boiler that was down. If you would like to contact me directly to discuss this situation in further details, you may reach me at 410-683-7000 or via email at [email protected] Sincerely, John H. Community Liaison
$1,429 - $1,848
995
4 Units
1 Bedroom 1 Bath
$1,543 - $2,147
1,244
5 Units
2 Bedrooms 2 Bath
$1,791 - $1,870
1,448
N/A
3 Bedrooms 2 Bath
Welcome to Charlesgate Apartments. The difference that is Charlesgate is not revealed all at once. You take it in gradually when you enter off Bellona Avenue and see the handsome brick facades with tall entrance archways. The inner courtyard, inviting pool and broad expanse of green add to the enjoyment of living in your extraordinary one, two or three bedroom apartment home. The location, while serene and secluded, is only minutes away from downtown Towson and major thoroughfares. Charlesgate offers the maintenance free lifestyle you deserve.
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Contact Property
Charlesgate Apartments
101 Kenilworth Park Drive, 2B
Towson, MD 21204