Renter Ratings

Noise	N/A
Grounds	4.6
Safety	4
Office Staff	4.6
Maintenance	4.1
Neighborhood	4.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.5/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	4.1/5

Review Count

Number of reviews in the past 365 days	16

Manager's Review Engagement

Percentage of reviews responded to	62.5%

Manager's Review Reply Time

Average time to respond to reviews	51.56 days

Ratings & Reviews (40 Reviews)

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Charlesgate Apartments Manager

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Verified Resident 681185 • 2019 - 2020 Recommended

Updated 05/11/2020

Reviewed 08/15/2019

Charlesgate Apartments is a great community. The leasing office is excellent and so is the maintenance team. Everything is always taken care of promptly. I love my apartment due to its space and that it was newly renovated right before I moved in. See More

Charlesgate Apartments Manager23/23/2019

Thank you so much for taking the time to leave this wonderful review of Towson's premier 55+ community, Charlesgate! We strive to provide the best customer service that the industry has to offer and we are please to see we've achieved this goal. Please let us know if you need anything by reaching out to 410-321-1600 or http://liveatcharlesgate.com/ Thanks again, Roxie B. Community Liaison

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Verified Resident 306906 • 2012 - 2020 Recommended

Updated 04/10/2020

Reviewed 02/01/2017

It has been positive. Very. Satisfied with respond of maintenance. To request. I appreciate the quick response when I need a new appliance. I also like the way the grounds are . maintain. Justin does a great job at Charles Valley Court. See More

Charlesgate Apartments Manager27/27/2017

Thank you for providing your wonderful feedback about our community and staff. We are so pleased to hear that you enjoy your home and all that Charlesgate has to offer! Alexis J Community Liaison

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Verified Resident 662655 • 2019 - 2020 Recommended

Updated 04/06/2020

Reviewed 07/09/2019

I love the apartment. It's extraordinarily quiet and roomy. The closet space is very good. The kitchen would benefit from more cabinets for storage and counter space. The master shower is too small for comfort. I would stay for another year, but the rent is no… See More

Charlesgate Apartments Manager15/15/2019

Thanks for taking time to review Charlesgate. We appreciate the 5 star rating in all the categories (except overall). All of your suggestions have been shared with upper management. We appreciate residents like you that care about their community enough to make recommendations online. As always, if you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

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Verified Resident 748883 • 2019 - 2020 Recommended

Updated 03/02/2020

Reviewed 03/02/2020

For Starters I have very good neighbors the property well kept and very Quiet! The services is very good The rent is very reasonable to pay . Furthermore you can sit in a comfortable position on your patio to enjoy the nice weather. See More

Charlesgate Apartments Manager04/04/2020

Thank you for the excellent review of Charlesgate and the online referral to your peers. We are happy that you appreciate the convenient yet secluded Towson location. As always, if you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks again, Roxie B. Community Liaison

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Verified Resident 744192 • 2020 Recommended

Updated 02/12/2020

Reviewed 02/12/2020

I only just moved in. So far my experience has been positive. I had a minor issue with my thermostat which was taken care of very quickly. This area is very quiet and the landscaping is really nice. Neighbors are very pleasant. The office personal and… See More

Charlesgate Apartments Manager19/19/2020

Thank you for choosing to call Charlesgate home! We trust you'll appreciate the convenient yet secluded location off of 695 and 83. If you need any assistance in the future, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Roxie B. Community Liaison

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Verified Resident 288580 • 2009 - 2020 Recommended

Updated 02/04/2020

Reviewed 12/05/2016

It overall has been a positive experience. I would like to see the maintenance be more proactive. It seems like they wait for a problem to develop and then just do the least they can to solve the problem See More

Charlesgate Apartments Manager08/08/2016

Thank you for choosing Charlesgate to call your home. We appreciate your residency with us and are so pleased to hear your positive feedback about our friendly staff and community! Don't miss out on our Resident Referral Program which rewards our residents for referring family and friends. Alexis J Community Liaison

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Verified Resident 589741 • 2008 - 2020 Recommended

Updated 01/08/2020

Reviewed 01/08/2020

Satisfactory experience living at this community..xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Charlesgate Apartments Manager13/13/2020

We strive to provide the best customer service the industry has to offer and we are disappointed to see that we have not achieved that goal with you. Please reach out to me at 41-683-7000 so we can discuss your particular experience in more detail. Perhaps, with better understanding, we can change your mind about Charlesgate. Thanks, Roxie B. Community Liaison

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Verified Resident 606218 • 2019 Recommended

Updated 11/06/2019

Reviewed 02/20/2019

Great over 55 community. Very quiet. Clean and safe. Low traffic volume. Easy access to 695 and 83 for work, shopping, school, restaurants, gyms, churches, etc. Convenient trash service. Relaxing pool area. See More

Charlesgate Apartments Manager22/22/2019

Thank you for the 5 star review of Charlesgate Apartments and the online referral to your peers.Your neighbors agree with you that Charlesgate has beautiful location that is quiet yet convenient. Please reach out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ if you need anything. We appreciate your residency and hope you stay with us for years to come! Thanks again, Roxie B. Community Liaison

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Verified Resident 714418 • 2019 Recommended

Updated 11/05/2019

Reviewed 11/05/2019

A community for mostly 55 yrs & older in a well landscaped three level apartment complex. The complex is mostly quiet . Since it is close to 695 & 83, there is some noise. It is close to a shopping center.

Charlesgate Apartments Manager11/11/2019

Thanks for leaving a review! We are glad that you like the secluded location that is in close proximity to the Shops at Kenilworth. If you need anything, we can always be reached at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks again, Roxie B. Community Liaison

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Verified Resident 694681 • 2014 - 2019 Recommended

Updated 09/13/2019

Reviewed 09/13/2019

I love it here. Thee apartments are very spacious. It is a very quiet and safe area. It is 55 and older which means 80% of people are over 55 and there are no kids. All the neighbors are so very nice and helpful if you… See More

Charlesgate Apartments Manager24/24/2019

We are so glad that you love living at Charlesgate, Towson's premiere all adult community! You kind words about the grounds and staff have been shared with upper management. We truly appreciate residents like you who notice all of the the hard work that goes into maintaining a beautiful property with excellent customer service. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again! Roxie B. Community Liaison

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Verified Resident 691779 • 2014 - 2019 Recommended

Updated 09/08/2019

Reviewed 09/08/2019

We love living here.The area is close to major highways and streets for easy access. The leasing office is very responsive to our requests. The apartment is QUIET!!!! The grounds are exceptionally pretty and maintained. See More

Charlesgate Apartments Manager24/24/2019

Thank you for the 5 star review and online referral to your peers. We are so pleased that you like the staff onsite and appreciate the secluded, yet convenient location. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

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Verified Resident 676144 • 2000 - 2019 Recommended

Updated 08/08/2019

Reviewed 08/08/2019

Generally good. Quality of people living here is generally first-rate. Responsiveness of Maintenance is usually prompt. Snow removal is done quickly. Biggest complaints are the interruptions in water service and the allowance of dogs in the complex. Dogs were not allowed when I first moved here.… See More

Charlesgate Apartments Manager09/09/2019

Thank you for you long term residency at Charlesgate. We are glad that you appreciate the staff onsite and apologize for the water shut offs. We do our very best to limit the amount of time needed to make repairs involving water shut offs. We appreciate your patience and all of your suggestions for improvements. Please let us know if you need anything else by reaching out to 410-321-1600. Thanks again, Roxie B. Community Liaison

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Verified Resident 675605 • 2001 - 2019 Recommended

Updated 08/07/2019

Reviewed 08/07/2019

My apartment is starting to appear run down. Painting is needed. Carpet needs replacement. Bathroom fixtures are rusting. Good number of water shut offs are being experienced. Crime situations have occurred in the past few months, which is concerning. Roof top exhaust units are noisy.

Charlesgate Apartments Manager09/09/2019

Thank you for taking the time to review Charlesgate. We appreciate your long term residency. Unfortunately, the water has to be shut off in order to make necessary repairs. We try to keep the repair time and inconvenience to a minimum and truly appreciate your patience. Please give us a call at 410-321-1600 to schedule a refresh of your apartment! We want you to be 100% satisfied with your home. Sincerely, Roxie B. Community Liaison

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Verified Resident 344166 • 1999 - 2019 Recommended

Updated 07/08/2019

Reviewed 05/15/2017

I have been in this apartment since 10/1990 w/c should speak for itself. Maintenance and service has been as a rule outstanding. I have been lucky to have very nice neighborsSafety features have been improved since I initially resided here. I would recommend it to my… See More

Charlesgate Apartments Manager10/10/2017

Thank you for your residency with us over the past 26 years! We appreciate you as a long term resident and are so pleased to hear that you have enjoyed calling Charlesgate your home over the past 2 decades. We look forward to continuing to provide you with quality service and a clean and comfortable living environment for many years to come! Alexis J Community Liaison

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Verified Resident 652630 • 2019 Recommended

Updated 06/14/2019

Reviewed 06/14/2019

Awesome the Staff was Great! No hassle very professional Also I am devoted to being a very good tenant r I have the pleasure of meeting Great Neighborhoods. I come to learn that I have Great neighbors and a Awesome Community.

Charlesgate Apartments Manager19/19/2019

Thank you for the excellent review of our Charlesgate Community! We take great pride in knowing that you enjoy your apartment and community. Our goal as management is to provide a quality, comfortable living experience for each of our residents and we are happy to hear that we have met that goal. If you should ever need anything, please contact us at (410) 321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again, Molly C. Community Liaison

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Verified Resident 648009 • 2012 - 2019 Recommended

Updated 06/03/2019

Reviewed 06/03/2019

i love it! quiet, secluded, well maintained, most of my neighbors are friendly. I feel very at home here i walk the entire community twice daily Noticed two serious issues, they were reported & resolved Overall my experience here has been wonderful See More

Charlesgate Apartments Manager13/13/2019

Thank you so much for the great review and taking time to share it online. Your fellow residents agree with you that the secluded location in close proximity to 695 and 83 are absolutely ideal in Towson! Please let us know how to make this a 5 star review by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

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Verified Resident 484454 • 1999 - 2019 Recommended

Updated 05/10/2019

Reviewed 05/07/2018

my experience 0ver the years has been mostly good. some workers have been better than others. right now the office staff seem to care about the comfort of the renters. i live in a building of very caring people. they all came to my husband's wake.… See More

Charlesgate Apartments Manager23/23/2018

Thank you for taking the time to write a review of our community. We value your residency of 20+ years and look forward to many more years of living with us. I am sorry to see that you feel that our standards have declined in the past 5 years and would invite you to contact me directly at 410-683-7000 or via email at [email protected] We know there is always room for improvement and would appreciate the opportunity to discuss these with you. Thank you again for the recommendation to your peers online. Regards, John H. Community Liaison

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Verified Resident 601498 • 2011 - 2019 Recommended

Updated 02/06/2019

Reviewed 02/06/2019

Very friendly and safe community to live in. Excellent management and maintenance staff. I have been a-resident for almost eight years and have been very pleased with everything about Charlesgate. Lovely grounds also

Charlesgate Apartments Manager07/07/2019

We love 5 star reviews and our residents at Charlesgate! I'm glad to see that you are very happy with your home as well as the onsite staff. It is a pleasure to know that we have done a great job and that you have wanted to stay for a long time. Please let us know if you need anything by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks for the kind words, Roxie B. Community Liaison

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Verified Resident 588659 • 2015 - 2018 Recommended

Updated 12/31/2018

Reviewed 12/31/2018

A lovely community that is well maintained and very conveniently located for people over the age of 55. Although located near #695 and #83 and N. Charles Street it is a quiet place both externally and, because of good construction, on the inside. The neighbors are… See More

Charlesgate Apartments Manager07/07/2019

Thank you so much for the 4 star review of Charlesgate and the online referral to your peers! You have exceptionally enhanced the abundant amenities that Charlesgate has to offer. As always, please let us know if you need anything by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/. We appreciate your residency. Sincerely, Roxie B. Community Liaison

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Verified Resident 588637 • 2016 - 2018 Recommended

Updated 12/31/2018

Reviewed 12/31/2018

This is the first apartment I have lived in since I was in my 20s. I am satisfied with my apartment in general. The people in the community are pleasant, but not very outgoing. I am lucky to have an old friend living in my building… See More

Charlesgate Apartments Manager07/07/2019

Thank you so much for taking the time to review Charlesgate Apartments. I'm glad to hear that you are pleased with your apartment overall. Please call the leasing center at 410-321-1600 to find out about any potential resident events coming up in the future. They are usually run out of the Ivy Hall leasing center, the communities try to have social events as often as the space available can provide. We appreciate your residency and hope that you stay for years to come! Thanks again, Roxie B. Community Liaison

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Verified Resident 326197 • 2017 - 2018 Not Recommended

Updated 12/03/2018

Reviewed 03/29/2017

I was told during the initial lease signing that I would receive a reduction in rent upon attaining the age of 62 however management reneged on that offer by implying I misunderstood. Every instance in which i called for a repair it took three visits or… See More

Charlesgate Apartments Manager12/12/2017

Thank you for calling our community your home and for recommending our apartments publicly. As a reputable management company throughout the Baltimore area, we strive to achieve a high level of customer satisfaction. I am happy to see that we achieved our goals for you. I will pass on your kind words to the staff on-site. Thank you again for your review and we look forward to providing great customer service and an environment for you and your family to call home. If there comes a time when our professional onsite Leasing staff is not able to assist you, I would invite you to contact me directly at 410.321.1600 or via email at [email protected] Sincerely, Nikki S. Community Liaison

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Verified Resident 569465 • 2018 Recommended

Updated 11/10/2018

Reviewed 11/10/2018

We love our apartment - it is very spacious and full of light. The office staff is friendly and extremely responsive, and maintenance keeps the grounds immaculate. Anly service issues are quickly addressed. The location is ideal, and we recommend this community to our friends. See More

Charlesgate Apartments Manager13/13/2018

I'm so happy to hear the you love the spacious floorplans and excellent office staff at Charlesgate Apartments. The apartments are conveniently located right by major highways, shopping and recreation yet the community is secluded; I'm glad to see that you appreciate that as well. Thank you for the online referral to your peers. Do not hesitate to reach out if you need any service in the future to 410-321-1600 or https://www.liveatcharlesgateapts.com/. We appreciate your residency and hope that you stay with us for years to come! Thanks again, Roxie B. Community Liaison

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Verified Resident 268762 • 2006 - 2018 Recommended

Updated 11/07/2018

Reviewed 09/07/2016

Beautiful grounds that are well maintained. Helpful and responsive office staff. Great neighbors. Excellent neighborhood. Great shopping areas. Two very upscay shopping malls. Proximity to great dining, churches, schools and medical facilities.

Charlesgate Apartments Manager12/12/2016

Thank you for your wonderful feedback about our community and staff! We are so pleased to hear that you enjoy your home and all that it has to offer. We look forward to continuing to provide you with quality service. Thanks again for choosing Charlesgate to call home! Alexis J Community Liaison

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Prospective Resident • Visited 2018 Not Recommended

Updated 10/24/2018

Reviewed 10/24/2018

The only reason they get 2 stars in for the quietness and spaciousness. Now for everything else. The management couldnt care less obviously. It is supposed to be for 55 plus, yet they make you go to a completely different complex to speak with leasing office,… See More

Charlesgate Apartments Manager29/29/2018

I'm sorry to hear that you are unsatisfied with our apartment community. Most residents agree that this active adult community for people over 55+ is ideal. It is a secluded community with many convenient amenities like a washer/dryer in every home, a private swimming pool, it also close to shopping, 83, 695 and recreation..You can place an emergency service request 24 hours a day. The bathrooms in the leasing center are for employee use only and unfortunately they were following company policy. Once again, I'm sorry that you have had a poor experience and if there is anything I can do to change your mind about our community, please give me a call at 410-683-7000. Thank you, Roxie B. Community Liaison

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Verified Resident 538299 • 2018 Recommended

Updated 09/05/2018

Reviewed 09/05/2018

Very clean and fresh, updated beautifully. Neighbors very nice and friendly and helpful. Pick up of trash at my door is helpful. Love the green space, gas range, washer and dryer inside aparttment. The community is private, and I like the layout. See More

Charlesgate Apartments Manager06/06/2018

Hello, Thank you so much for your kind words about Charlesgate Apartments. I'm sorry to hear that you are having issues with noise and safety. While we cannot guarantee safety for any residents, we do think that the controlled access entry doors on every building add a high value to our community overall. I'm glad that you love our updated appliances and beautiful landscaping. Thank you again for your excellent review and I hope you stay with us for years to come. If I can assist you any further, please do not hesitate to call me at 410-683-7000. Thank you, Roxie B. Community Liaison

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Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
$1,464
SQ. FT.
995
Available
Avail.
6 Units
Model
1 Bedroom 1 Bath

Contact Property

2 Bedrooms, 2 Bathrooms

Price
$1,558 - $1,657
SQ. FT.
1,244
Available
Avail.
6 Units
Model
2 Bedrooms 2 Bath

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3 Bedrooms, 2 Bathrooms

Price
$1,870
SQ. FT.
1,448
Available
Avail.
1 Units
Model
3 Bedrooms 2 Bath

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome to Charlesgate Apartments. The difference that is Charlesgate is not revealed all at once. You take it in gradually when you enter off Bellona Avenue and see the handsome brick facades with tall entrance archways. The inner courtyard, inviting pool and broad expanse of green add to the enjoyment of living in your extraordinary one, two or three bedroom apartment home. The location, while serene and secluded, is only minutes away from downtown Towson and major thoroughfares. Charlesgate offers the maintenance free lifestyle you deserve.

Office Hours Open Now!

Sunday: Closed

Monday - Saturday: 10:00 AM - 06:00 PM

Charlesgate Apartments

Floor Plans

MOVE-IN SPECIALS

epIQ Report Card

Community epIQ Grade .a { fill:#fff; } .b { fill:#175594; } .c { fill:#1976d2; } .d { fill:#8bc34a; } A-

Renter RatingsA-

Review CountA+

Manager's Review EngagementB-

Manager's Review Reply TimeB

Ratings & Reviews (40 Reviews)

Features & Amenities

Laundry

Parking

General

Floor Plans & Pricing

MOVE-IN SPECIAL:

1 Bedrooms, 1 Bathroom

2 Bedrooms, 2 Bathrooms

3 Bedrooms, 2 Bathrooms

Leasing:

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