What are noise levels like at Charlesgate Apartments?

The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Charlesgate Apartments?

The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How safe is Charlesgate Apartments?

The community is rated 4.5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.7/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 45.45% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 100.36 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Ratings & Prices for Charlesgate Apartments, Towson, MD

Renter Ratings

Noise	N/A
Grounds	4.7
Safety	4.5
Office Staff	5
Maintenance	4.7
Neighborhood	4.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	5/5
SatisFacts™ Maintenance	4.4/5
SatisFacts™ Renewal Survey	4.3/5

Review Count

Number of reviews in the past 365 days	11

Manager's Review Engagement

Percentage of reviews responded to	45.45%

Manager's Review Reply Time

Average time to respond to reviews	100.36 days

Ratings & Reviews (48 Reviews)

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Verified Resident 487097 • vrp • 2016

05/13/2018

It has been a pleasant experience living here so far. The staff puts forth great effort to do what is necessary. The community is located for ease of access to shopping, medical and transportation sources. Maintenance of the grounds is constant and looks good at all … See More

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Charlesgate Apartments Manager

05/23/2018

Thank you for the review of Charlesgate Apartments. We know there are many places to call home in the Towson area of Baltimore County and appreciate you choosing Charlesgate. Your kind words will be passed on to the on-site staff. We value your residency and are happy that we are living up to your standards. Please let us know if there is anything we can do to make your stay with us more comfortable. Sincerely, John H. Community Liaison

Verified Resident 290632 • vrp • 2014 - 2021

Updated Review

02/05/2021

Great 55+ apartment community. Apartment is well maintained. Every year they update something on the outside of the buildings. Very close to all of our shopping and quick trip to Baltimore down I-83. See More

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Previous Review

· 09/10/2020

Verified Resident 288580 • vrp • 2010 - 2021

Updated Review

02/01/2021

The staff is very friendly and the maintenance requests are handled in a timely manner. The grounds are well kept and the buildings are secure. Everyone is very friendly when you walk around the complex. See More

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Previous Review

· 09/10/2020

Verified Resident 601498 • vrp • 2011 - 2021

Updated Review

02/01/2021

Very nice community of people and I have felt safe and comfortable here. The maintenance is very good and always courteous. The office staff is very efficient and is easily accessible. Apartments are old and could use some upgrading without charging tenants extra per month. Excellent… See More

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Previous Review

· 09/10/2020

Verified Resident • vrp • 2013 - 2021

Updated Review

01/09/2021

It's a friendly community with an excellent maintenance department that is very responsive when contacted with a problem. My neighbors are kind and thoughtful for the most part. Neighbors that I don't know will say hello or wave when walking or driving through the complex. My… See More

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Charlesgate Apartments Manager

01/15/2021

Thank you for your review of our community and for being a resident. Our goal as management is to provide a quality, comfortable living experience for each of our residents and we are happy to hear that we have met that goal. I invite you to contact me at 410-683-7000 if there is anything else that we can do to make your stay more enjoyable. We look forward to serving you for years to come! Christina M.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2011 - 2021

01/04/2021

I have really enjoyed living at Charlesgate. It is quiet, safe and convenient to many stores and areas. The grounds are beautifully maintained and there is area for walking. The staff and the neighbors are very friendly. I honestly have no complaints. See More

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Charlesgate Apartments Manager

01/15/2021

Verified Resident 569465 • vrp • 2018 - 2020

11/10/2020

We love the large, light-filled apartment and looking out over the beautiful courtyard. Both office and maintenance staff are very helpful, and any issues are taken care of immediately. The grounds are always immaculate as well. We look forward to staying for a long time. See More

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Charlesgate Apartments Manager

11/20/2020

Thank you for your review and for making our community your home! Our goal is to provide outstanding customer service and are happy to hear we have accomplished that for you. We look forward to serving you for years to come! Please contact the leasing center if there is anything we can do to make your residency more enjoyable. Christina M.

Verified Resident 840291 • vrp • 2008 - 2020

11/05/2020

I have lived at Charlesgate for approximately 23 years and the location is great and accessible to areas that I need.The community is quite and I feel safe living here.I have not experienced any major problems during my stay.My apartment is located in a good area… See More

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Charlesgate Apartments Manager

11/20/2020

23 Years! Thank you for your review and for making our community your home! Our goal is to provide outstanding customer service and are happy to hear we have accomplished that for you. We look forward to serving you for years to come! Please contact the leasing center if there is anything we can do to make your residency more enjoyable. Christina M.

Verified Resident 606218 • vrp • 2019 - 2020

11/04/2020

Wonderful, quiet and well maintained 55+ community with large apartments. Washer/dryer in apartment, updated appliances, fresh carpet, and clean common areas. Great place to live when you are retired. See More

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Charlesgate Apartments Manager

11/20/2020

Verified Resident 681185 • vrp • 2019 - 2020

05/11/2020

Charlesgate Apartments is a great community. The leasing office is excellent and so is the maintenance team. Everything is always taken care of promptly. I love my apartment due to its space and that it was newly renovated right before I moved in. See More

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Charlesgate Apartments Manager

08/23/2019

Thank you so much for taking the time to leave this wonderful review of Towson's premier 55+ community, Charlesgate! We strive to provide the best customer service that the industry has to offer and we are please to see we've achieved this goal. Please let us know if you need anything by reaching out to 410-321-1600 or http://liveatcharlesgate.com/ Thanks again, Roxie B. Community Liaison

Verified Resident 306906 • vrp • 2012 - 2020

04/10/2020

It has been positive. Very. Satisfied with respond of maintenance. To request. I appreciate the quick response when I need a new appliance. I also like the way the grounds are . maintain. Justin does a great job at Charles Valley Court. See More

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Charlesgate Apartments Manager

03/27/2017

Thank you for providing your wonderful feedback about our community and staff. We are so pleased to hear that you enjoy your home and all that Charlesgate has to offer! Alexis J Community Liaison

Verified Resident 662655 • vrp • 2019 - 2020

04/06/2020

I love the apartment. It's extraordinarily quiet and roomy. The closet space is very good. The kitchen would benefit from more cabinets for storage and counter space. The master shower is too small for comfort. I would stay for another year, but the rent is no… See More

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Charlesgate Apartments Manager

07/15/2019

Thanks for taking time to review Charlesgate. We appreciate the 5 star rating in all the categories (except overall). All of your suggestions have been shared with upper management. We appreciate residents like you that care about their community enough to make recommendations online. As always, if you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

Verified Resident 748883 • vrp • 2019 - 2020

03/02/2020

For Starters I have very good neighbors the property well kept and very Quiet! The services is very good The rent is very reasonable to pay . Furthermore you can sit in a comfortable position on your patio to enjoy the nice weather. See More

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Charlesgate Apartments Manager

03/04/2020

Thank you for the excellent review of Charlesgate and the online referral to your peers. We are happy that you appreciate the convenient yet secluded Towson location. As always, if you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks again, Roxie B. Community Liaison

Verified Resident 744192 • vrp • 2020

02/12/2020

I only just moved in. So far my experience has been positive. I had a minor issue with my thermostat which was taken care of very quickly. This area is very quiet and the landscaping is really nice. Neighbors are very pleasant. The office personal and… See More

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Charlesgate Apartments Manager

02/19/2020

Thank you for choosing to call Charlesgate home! We trust you'll appreciate the convenient yet secluded location off of 695 and 83. If you need any assistance in the future, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Roxie B. Community Liaison

Verified Resident 589741 • vrp • 2008 - 2020

01/08/2020

Satisfactory experience living at this community..xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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Charlesgate Apartments Manager

01/13/2020

We strive to provide the best customer service the industry has to offer and we are disappointed to see that we have not achieved that goal with you. Please reach out to me at 41-683-7000 so we can discuss your particular experience in more detail. Perhaps, with better understanding, we can change your mind about Charlesgate. Thanks, Roxie B. Community Liaison

Verified Resident 714418 • vrp • 2019

11/05/2019

A community for mostly 55 yrs & older in a well landscaped three level apartment complex. The complex is mostly quiet . Since it is close to 695 & 83, there is some noise. It is close to a shopping center.

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Charlesgate Apartments Manager

11/11/2019

Thanks for leaving a review! We are glad that you like the secluded location that is in close proximity to the Shops at Kenilworth. If you need anything, we can always be reached at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Thanks again, Roxie B. Community Liaison

Verified Resident 694681 • vrp • 2014 - 2019

09/13/2019

I love it here. Thee apartments are very spacious. It is a very quiet and safe area. It is 55 and older which means 80% of people are over 55 and there are no kids. All the neighbors are so very nice and helpful if you… See More

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Charlesgate Apartments Manager

09/24/2019

We are so glad that you love living at Charlesgate, Towson's premiere all adult community! You kind words about the grounds and staff have been shared with upper management. We truly appreciate residents like you who notice all of the the hard work that goes into maintaining a beautiful property with excellent customer service. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again! Roxie B. Community Liaison

Verified Resident 691779 • vrp • 2014 - 2019

09/08/2019

We love living here.The area is close to major highways and streets for easy access. The leasing office is very responsive to our requests. The apartment is QUIET!!!! The grounds are exceptionally pretty and maintained. See More

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Charlesgate Apartments Manager

09/24/2019

Thank you for the 5 star review and online referral to your peers. We are so pleased that you like the staff onsite and appreciate the secluded, yet convenient location. If you need anything, please reach out to us at 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

Verified Resident 676144 • vrp • 2000 - 2019

08/08/2019

Generally good. Quality of people living here is generally first-rate. Responsiveness of Maintenance is usually prompt. Snow removal is done quickly. Biggest complaints are the interruptions in water service and the allowance of dogs in the complex. Dogs were not allowed when I first moved here.… See More

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Charlesgate Apartments Manager

08/09/2019

Thank you for you long term residency at Charlesgate. We are glad that you appreciate the staff onsite and apologize for the water shut offs. We do our very best to limit the amount of time needed to make repairs involving water shut offs. We appreciate your patience and all of your suggestions for improvements. Please let us know if you need anything else by reaching out to 410-321-1600. Thanks again, Roxie B. Community Liaison

Verified Resident 675605 • vrp • 2001 - 2019

08/07/2019

My apartment is starting to appear run down. Painting is needed. Carpet needs replacement. Bathroom fixtures are rusting. Good number of water shut offs are being experienced. Crime situations have occurred in the past few months, which is concerning. Roof top exhaust units are noisy.

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Charlesgate Apartments Manager

08/09/2019

Thank you for taking the time to review Charlesgate. We appreciate your long term residency. Unfortunately, the water has to be shut off in order to make necessary repairs. We try to keep the repair time and inconvenience to a minimum and truly appreciate your patience. Please give us a call at 410-321-1600 to schedule a refresh of your apartment! We want you to be 100% satisfied with your home. Sincerely, Roxie B. Community Liaison

Verified Resident 344166 • vrp • 1999 - 2019

07/08/2019

I have been in this apartment since 10/1990 w/c should speak for itself. Maintenance and service has been as a rule outstanding. I have been lucky to have very nice neighborsSafety features have been improved since I initially resided here. I would recommend it to my… See More

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Charlesgate Apartments Manager

07/10/2017

Thank you for your residency with us over the past 26 years! We appreciate you as a long term resident and are so pleased to hear that you have enjoyed calling Charlesgate your home over the past 2 decades. We look forward to continuing to provide you with quality service and a clean and comfortable living environment for many years to come! Alexis J Community Liaison

Verified Resident 652630 • vrp • 2019

06/14/2019

Awesome the Staff was Great! No hassle very professional Also I am devoted to being a very good tenant r I have the pleasure of meeting Great Neighborhoods. I come to learn that I have Great neighbors and a Awesome Community.

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Charlesgate Apartments Manager

06/19/2019

Thank you for the excellent review of our Charlesgate Community! We take great pride in knowing that you enjoy your apartment and community. Our goal as management is to provide a quality, comfortable living experience for each of our residents and we are happy to hear that we have met that goal. If you should ever need anything, please contact us at (410) 321-1600 or https://www.liveatcharlesgateapts.com/. Thanks again, Molly C. Community Liaison

Verified Resident 648009 • vrp • 2012 - 2019

06/03/2019

i love it! quiet, secluded, well maintained, most of my neighbors are friendly. I feel very at home here i walk the entire community twice daily Noticed two serious issues, they were reported & resolved Overall my experience here has been wonderful See More

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Charlesgate Apartments Manager

06/13/2019

Thank you so much for the great review and taking time to share it online. Your fellow residents agree with you that the secluded location in close proximity to 695 and 83 are absolutely ideal in Towson! Please let us know how to make this a 5 star review by reaching out to 410-321-1600 or https://www.liveatcharlesgateapts.com/ Sincerely, Roxie B. Community Liaison

Verified Resident 484454 • vrp • 1999 - 2019

05/10/2019

my experience 0ver the years has been mostly good. some workers have been better than others. right now the office staff seem to care about the comfort of the renters. i live in a building of very caring people. they all came to my husband's wake.… See More

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Charlesgate Apartments Manager

05/23/2018

Thank you for taking the time to write a review of our community. We value your residency of 20+ years and look forward to many more years of living with us. I am sorry to see that you feel that our standards have declined in the past 5 years and would invite you to contact me directly at 410-683-7000 or via email at [email protected] We know there is always room for improvement and would appreciate the opportunity to discuss these with you. Thank you again for the recommendation to your peers online. Regards, John H. Community Liaison

Verified Resident 588637 • vrp • 2016 - 2018

12/31/2018

This is the first apartment I have lived in since I was in my 20s. I am satisfied with my apartment in general. The people in the community are pleasant, but not very outgoing. I am lucky to have an old friend living in my building… See More

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Charlesgate Apartments Manager

01/07/2019

Thank you so much for taking the time to review Charlesgate Apartments. I'm glad to hear that you are pleased with your apartment overall. Please call the leasing center at 410-321-1600 to find out about any potential resident events coming up in the future. They are usually run out of the Ivy Hall leasing center, the communities try to have social events as often as the space available can provide. We appreciate your residency and hope that you stay for years to come! Thanks again, Roxie B. Community Liaison

Bribran1 326197 • vrp • 2018

01/30/2018

I have been without HOT WATER for four days with no definitive resolution. Numerous calls to the " emergency maintenance" staff as well as rental office. Its inexcusable and unacceptable. Calling housing office to file formal complaint. I'm paying 1460.00 to boil hot water on the… See More

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Charlesgate Apartments Manager

02/09/2018

Thank you for taking the time to post a review of our community. I am sorry to hear about this situation and am very familiar with it. This was an unavoidable situation that happens to apartment communities and even home owners. We pride ourselves on providing great customer service and a comfortable homes for our residents. I can assure you we handled the situation as fast as we could to restore the boiler that was down. If you would like to contact me directly to discuss this situation in further details, you may reach me at 410-683-7000 or via email at [email protected] Sincerely, John H. Community Liaison

•

Updated Review

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Manager

Leasing:

Welcome to Charlesgate Apartments. The difference that is Charlesgate is not revealed all at once. You take it in gradually when you enter off Bellona Avenue and see the handsome brick facades with tall entrance archways. The inner courtyard, inviting pool and broad expanse of green add to the enjoyment of living in your extraordinary one, two or three bedroom apartment home. The location, while serene and secluded, is only minutes away from downtown Towson and major thoroughfares. Charlesgate offers the maintenance free lifestyle you deserve.

Office Hours

Sunday: Closed

Monday - Saturday: 10:00 AM - 05:00 PM

Charlesgate Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountA

Manager's Review EngagementC

Manager's Review Reply TimeC

Ratings & Reviews (48 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Charlesgate Apartments Manager

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Charlesgate Apartments Manager

Noise

Maintenance

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Charlesgate Apartments Manager

Noise

Maintenance

Neighborhood

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Grounds

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Charlesgate Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Charlesgate Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Charlesgate Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Charlesgate Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time