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Charlesgate Apartments

101 Kenilworth Park Drive, 2B

Towson, MD 21204



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Verified Resident 326197 2017 - 2018 Not Recommended
Reviewed 03/29/2017
I was told during the initial lease signing that I would receive a reduction in rent upon attaining the age of 62 however management reneged on that offer by implying I misunderstood. Every instance in which i called for a repair it took three visits or more. My microwave went up and it took 6 weeks to repair. The washer and dryer took an extended time to replace as well. The lock on my apartment door was reversed and remains that way to date. My patio on 3rd floor had a bat nest.
Charlesgate Apartments Manager04/12/2017

Thank you for calling our community your home and for recommending our apartments publicly. As a reputable management company throughout the Baltimore area, we strive to achieve a high level of customer satisfaction. I am happy to see that we achieved our goals for you. I will pass on your kind words to the staff on-site. Thank you again for your review and we look forward to providing great customer service and an environment for you and your family to call home. If there comes a time when our professional onsite Leasing staff is not able to assist you, I would invite you to contact me directly at 410.321.1600 or via email at [email protected] Sincerely, Nikki S. Community Liaison

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