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Charlesgate Apartments

101 Kenilworth Park Drive, 2B

Towson, MD 21204

 
 
 
 
 
 

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Bribran1 • Resident 2018 Not Recommended
Reviewed 01/30/2018
I have been without HOT WATER for four days with no definitive resolution. Numerous calls to the " emergency maintenance" staff as well as rental office. Its inexcusable and unacceptable. Calling housing office to file formal complaint. I'm paying 1460.00 to boil hot water on the range.
Charlesgate Apartments Manager02/09/2018

Thank you for taking the time to post a review of our community. I am sorry to hear about this situation and am very familiar with it. This was an unavoidable situation that happens to apartment communities and even home owners. We pride ourselves on providing great customer service and a comfortable homes for our residents. I can assure you we handled the situation as fast as we could to restore the boiler that was down. If you would like to contact me directly to discuss this situation in further details, you may reach me at 410-683-7000 or via email at [email protected] Sincerely, John H. Community Liaison

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