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Charlesgate Apartments

101 Kenilworth Park Drive, 2B

Towson, MD 21204



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Verified Resident 485109 2017 - 2018 Recommended
Reviewed 05/08/2018
Nice units. Nice grounds. Pleasant neighbors. Issues are usually resolved promptly if the solution is local. Sometimes issues with the corporate level are not as easily handled. For example, some of our sisters received court appearance notices because the rent processing system made an error. No effort was made to contact them before the court appearance notice. They were shocked and offended, since they always pay on time and had paid. Automating those notices is poor relarionship management. If you sent something to office staff they could follow up in a way that reflected the tenants actual history.
Charlesgate Apartments Manager05/23/2018

Thanks for taking the time to write a review of our community and for recommending us to your peers. We are happy to hear that overall you have enjoyed your stay with us, but are concerned by some of the comments you raised in your review and can assure you that this is not typical. We apologize for any embarrassment that a system error created and for the follow up. We hope that this occurrence does not tarnish our reputation in your eyes. If there is anything more we can do to help you resolve this, please contact our Leasing Center at 410-321-1600. Sincerely, John H. Community Liaison

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