Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 40% |
Average time to respond to reviews | 40.27 days |
Contact Property
Somerset at Towson
754 Camberley Circle
Towson, MD 21204
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 40% |
Average time to respond to reviews | 40.27 days |
We are excited that you had such a great experience the first time you resided with us, that you came back for a second time! We appreciate you taking the time to share your detailed experience in the form of a review. We are lucky at our community to be surrounded by so much nature, and having the convenience of the downtown blocks away! Our team is excited to serve you again and we look forward to doing so throughout your residency with Somerset at Towson.
Thank you for taking the time to review our community! Pointing out local neighborhood stores is incredibly important for people to see. We are in a great location which makes our community a great fit for all of our residents. We are happy that you reside with us and look forward to continuing to serve you.
We appreciate your honest review of our community. In the time since you have posted your review, we have reached out to our on-site team and the Service Manager should have been by the apartment to address the issue with your door. Unfortunately we were all affected by the global pandemic, leaving more people at home to create noise. The on-site team will continue to send notices and will take other actions as the state continues to open. If you have any further questions or concerns, please reach out to the Property Manager at 410.296.7725. We look forward to continuing to work with you to make your experience at Somerset at Towson pleasant.
Your 5 Star review is immensely appreciated. The amount of detail you provided about the community, our team and our Property Manager Heather is refreshing! Our team works incredibly hard to treat each and every person like they are their only resident. Now more than ever, with so much becoming a virtual experience (including renting apartments) this review will be seen by other prospective residents and even parents and will help someone make the decision to live at Somerset at Towson. We again thank you for the review, and look forward to continuing to serve your daughter and her roommates!
Thank you for your review of our community! We appreciate you adding in information about how close to campus our community is, as well as the transportation availability. That information is sometimes a deciding factor for when making the choice of where to live. We take great pride in our community and look forward to continuing to serve you.
Thank you for the great review of our community, we really appreciate you taking the time to write one! We too think we have a wonderful location and amenities, but we are slightly biased. We hope you continue to enjoy your apartment and amenities and we look forward to continue to serve you.
We are extremely pleased that you are happy with your choose in housing! Our staff prides themselves on customer service and we are thrilled to see that they are excelling. The area truly is beautiful and we hope you get to explore your new city! Again, thank you for your review of the staff and community!
We are very happy to hear that you don't plan on leaving! We love our residents and we thank you for taking the time to review our community. It is reviews like this, that helps us be successful. We look forward to continuing to serve you and again, thank you for the review!
Thank you for the review! We are happy that you have resided with us since 2017 and hope to continue to serve you for years to come. Our staff prides themselves on customer service, and it appears that they are succeeding in that area. Again, thank you for taking the time to review us!
Thank you for taking the time to review our community and staff! We appreciate your description of the surrounding area and how our staff responds. We look forward to continue to serving you!
Thank you Taylor for the honest, detailed review! We are happy that you have found a great home within our community and look forward to serving you for many years to come!
Thank you for reviewing our community Kaitlyn! We are proud of our staff and community and glad that you would recommend us.
Thank you kwl4836 for the review of our community! We appreciate the detailed information you gave on the apartment and that you recommend our community. That is the ultimate review! We are happy to have you as a resident and look forward to continuing to serve you!
Thank you Juliet for your honest review! We hope that you continue to have minimal issues within your apartment home, but if you do we will strive to have a better response time to ensure there is minimal inconvenience for you!
Your review is greatly appreciated! Our staff tries their hardest to ensure all of our residents are happy!
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Seconds away from all the conveniences of Towson, MD, Somerset at Towson Apartments is surrounded by beautiful shade trees. Only minutes away will you find Goucher College, Towson University, the Robert E Lee Park, and the Country Club of Maryland, these well-constructed buildings feature open floor plans and beautiful views that showcase each light-filled apartment. Each home has recently undergone complete renovations, including the addition of full-size washers and dryers, cherry cabinets, and more! The rental apartment homes at Somerset at Towson are outfitted with great closet spaces, foyer entrances, well-equipped kitchens, and plenty of parking. Gas for heat is included in some apartments. Our friendly and well-maintained community and its park like setting could be your next home!As a resident of a Cove Property Management community, you will receive courteous and capable service as we strive to exceed your expectations every time.
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Contact Property
Somerset at Towson
754 Camberley Circle
Towson, MD 21204