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Winthrop

913 Southerly Road

Towson, MD 21204

 
 
 
 
 
 

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Anthony_M949
Prospective Resident · 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/24/2018
My first impression was not good. First, I drove through the area looking for a place to park FOUR times. All of the future resident spots were taken. When I finally found a spot DOWN THE STREET, I got inside and there was one person being waited on, one person waiting and then me. Still does not explain why all of the future resident spots were taken. I waited in the lobby for TWENTY MINUTES without being seen. I left. You all need to do better because this place came highly recommended to me by my fraternity brother. Because I could not find a spot the first time around, I ended up at The Southerly. Do better.
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Winthrop Manager

04/03/2018

Good Afternoon Anthony_M949, I do apologize you felt like you had a bad experience coming into the Winthrop. We often have a number of guests and future residents coming to the building, not all of whom may have been visible from the lobby, so that might explain the build up in our spaces up front. If you stopped into the office, we could have informed you of the other guest parking in the parking garage and helped you out. Our tours often take up to 45 minutes, and when residents or customers come into the office, we like to give them our full attention, just as we would have for you when it was your turn. We do apologize if the wait time was longer than normal as the weekends do tend to get very busy, and we always recommend setting an appointment to guarantee a time slot with one of our agents. We were checking in with everyone in the lobby throughout the day to let them know we would be with them as soon as was possible. If you have any questions or concerns about your visit, please feel free to reach out to me directly. Best, Chelsea Maloney Property Manager Winthrop Apartments Bozzuto Management Company 913 Southerly Rd. Towson, MD 21204 443-274-7374 ' winthroptowson.com

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