Resident · 2019
So I had a mold issue back in October that ruined everything I owned. It turned out the air filter had not been replaced in my AC unit in a long time, which was causing moisture to get thrown out into the air causing everything to become damp, therefore making my belongings the perfect feeding ground for mold. I contacted my renters insurance and the property manager refused to tell the insurance that it was caused by the HVAC system, which means the insurance is not covering my stuff. We came up with an agreement before I was aware of the insurance denial for them to replace some of my furniture and pay for my clothing to be dry cleaned. It is going on 4 months now and I am still out almost $6000. Their lawyer got involved in writing up the paperwork to settle all of this, however, they will not respond to my attorney. This has been a big inconvenience to say the least: going through moldy stuff when I have asthma, packing up all of my clothes to take to the dry cleaner, paying for all of this to be done out of pocket, etc. I would think after all I had to do myself they would be trying to help me out with this, but we can't even get a response from their attorney. It seems to me like they kind of forgot about it and brushed it under the rug. I will try to keep this post updated on what happens next.
Dear Valued resident, I am sorry to hear that your experience at Winthrop has not meet your expectations. I can assure you that all service request and emergencies are handled as a top priority. With the intense weather that we have been experiencing this summer and fall in Maryland, the high level of humidity can create an environment for issues to occur. Our Service Team, as well as our contractor will always handle the resident's apartment home with respect and care as we rectify any issue that may arise. As a requirement for unforeseen occurrences, we do require that all residents obtain renter's insurance. Myself and the team at the Winthrop will be happy to walk you through the steps needed to contact your chosen provider to start the steps necessary to report your claim. As always, we have an open door policy where we would love to talk about any and all issues you are experiencing here at Winthrop. I can always be reached via email at [email protected] or via telephone at 443-274-7374. Sincerely yours, Keshia Olden Property Manager