| Number of reviews in the past 365 days | 2 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
Village Lake
2009 Saint Thomas Drive, Waldorf, MD 20602
2009 Saint Thomas Drive, Waldorf, MD 20602
Floor Plans
- $1,556
Check Availability
Village Lake
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (12 Reviews)
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ShaSha94 • Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/03/2020
The first year at this apartment complex was ok. The people were usually friendly. The proper was as clean as it could be based on the amount of occupants. However, there were things here and there that were very concerning. Since I've been here there have… See More
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Resident • 2010 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/29/2020
i have lived here for several years and never had a problem, until the last several months. i have liked my apartment, my neighbors, and felt secure here, until recently. the maintenance staff is top notch. people next door have had a dog against lease rules… See More
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Vanessa Garner • Resident • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/05/2018
I enjoy my time being here and I want to give a shoutout to Lynda jones from Derell.i also love how the apartment hallways are kept . I also appreciate the quietness throughout the building don’t have a problem with noise . See More
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dejac • Resident • 2012 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/29/2017
I have been a resident for a long time with st Charles apartments one thing I can say is Latoya Frost as my leasing agent is a great asset to kettler organization. she is loyal as they come. not one time has she not follow up… See More
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anonymous • vrp • 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/10/2015
Ms Suzi Simon is a very nice & sweet lady. She is a true professional & her customer service surpasses any I have ever seen. She was very helpful to me with a problem at my apartment & I really appreciate her & Reggie for their… See More
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Village Lake Manager
04/23/2015
Thank you for your input; it is important that we hear from our residents. I apologize for the inconvenience you are experiencing. Unfortunately, the water is supplied by the county and our maintenance team does not have the ability to treat the water. We will contact the Charles County Government directly and relay your concern. Please feel free to contact me at any time to discuss this matter. I can be reached Monday through Friday at 301-843-3010, extension 1538 or at [email protected] -Suzi
talleymark • Resident • 2012 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/31/2014
Nice place to live. Have enjoyed my time there. Neighbors are very friendly. I would surly recommend this property to a first timer. See More
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Village Lake Manager
04/03/2015
Thank you for your feedback. We are glad that you have enjoyed your residency at our Village Lake Apartment community, and look forward to serving you. -Sara
Resident • 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/29/2014
These apartments have a secured entrance and full size w/d. The inside of the apartments are clean. The hallways smell like everyones breakfast, lunch and dinner. The biggest issue are the paper thin walls. You can hear everything and everyone. Not only can you hear your… See More
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Pueblo8 • Resident • 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/27/2014
I transferred to Village Lake in January from Smallwood Gardens. Village Lake compared to Smallwood Gardens is Great. I feel so at piece when I come home to this building. It is clean and secure. See More
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FTWsince1984 • Resident • 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/21/2014
I've been living here for about 2 months. The Good: Low price place to rent. Near a supermarket. A small exercise area in the bldg. 1 treadmill a couple weights, an elliptical. Security doors. Free storage, provide your own lock. The maintenance crew is awesome. The… See More
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sweetsable78 • Resident • 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/18/2014
I just moved into Village Lake Apartments however so far so good. My leasing agent was Latoya Frost and she was very helpful, prefessional and truly down to earth. The building is very well kept and quite appealing as well. See More
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terrymack2012 • Resident • 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/25/2013
My agent, Latoya Frost, as great! The apartment is clean and windows let in a lot of light. See More
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snsmith02 • Resident • 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/09/2007
Village Lake is pretty good...for the area it's in. It's supposed to be "gated access" but most of the time when I came home, I found the gate was stuck in the up position or the arm to the gate was broken completely off. Anyway, it's… See More
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•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- Laundry in Units
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Pets
- Dogs Allowed
Deposit: Required
Weight Limit: 25lbs
Restrictions: Breed restrictions apply. - Cats Allowed
Deposit: Required
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
Floor Plans & Pricing
1 Bedrooms, 1 Bathroom
- PricePrice
$1,556
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.
Questions & Answers (1)
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Please allow up to 24 hours for your answer to be visible to the public. What is the square footage of a 1 bedroom/1 bath apartment?
geoffreys123 · July, 20 2018Type your answer:
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Frequently Asked
What are noise levels like at Village Lake?
The community is rated 2/5 stars, which is considered having loud noise levels on average.
The community is rated 2/5 stars, which is considered having loud noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Village Lake?
The community is rated 2/5 stars, signifying slight satisfaction on average.
The community is rated 2/5 stars, signifying slight satisfaction on average.
How safe is Village Lake?
The community is rated 2/5 stars, which is considered being slightly safe on average.
The community is rated 2/5 stars, which is considered being slightly safe on average.
How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.
The community is rated 3/5 stars, signifying moderate satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.
The community is rated 5/5 stars, which is considered being extremely effective on average.
What is the pet policy at Village Lake?
Dogs Allowed
Deposit: Required
Weight Limit: 25lbs
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Dogs Allowed
Deposit: Required
Weight Limit: 25lbs
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
What types of floor plans are available?
1 Bed, 1 Bath
1 Bed, 1 Bath
Village Lake Gallery
Manager Uploaded Photos
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Village Lake is an apartment in Waldorf in zip code 20602. This community has a 1 bedroom, 1 bathroom, and is for rent for $1,556. Nearby cities include Saint Charles, La Plata, Clinton, Fort Washington, and National Harbor.
