Review History for anonymous

Arbor Village Apartments


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anonymous

Resident 2008 - 2010

6/30/2011

I cannot believe they charged us $200 from the security deposit when we moved out, they said the walkaways of the carpet is worn so that they need to replace it. Sounds reasonable? how nice they are, they only charge $200 for replacement of the carpet of the whole apartment. But wait, wait a minute... We know the guys who lived in the unit before we moved in, they have lived there for at least 4 years, and when they moved in, the carpet was not newly replaced, meaning, when my roommate and I moved in, the carpet is at least 5 years old, and after my roommate and I lived there for 2 years, the carpet is at least 7 years old. That is the minimum estimate. So you see, the fact is, not only they have not changed the carpet in 7 years, they also let my roommate and I pay $200 from our pocket to buy a new one. OK, we will appeal. However, when we walked into the leasing office, explained why we came in, the person sitting behind the table seem very experienced with such issues. He simply give us a paper with an address(not a local address) on it, saying we need to write to people in that address about the issue, then he was just glued to the computer and totally ignored us. I can not believe we will need to start a long distance appeal via letters, for $200, we need to put a lot of hours, calling them, writing to them, explaining to them, we felt we were so abused. We eventually did not get the $200 back, they took it, and that's it, nothing else would happen once they took it, it will be forever.

    Review 16 out of 51

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