I moved into my second floor apartment in December. The staff has been very friendly and helpful. Maintenance is quick and efficient. All sidewalks are cleared first thing in the morning and then again with lots of salt. Any repair requests get done within 3 days in my experience. The apartment is spacious enough for pets (I have a 70 lbs Golden Retriever). The car ports are a little narrow, can be a problem if your neighbor doesn't park straight. The top floor apartment does seem to not be insulated as well as it could be. The end bedroom is colder than the rest of the apartment. You can hear your neighbors in the stairway only if they are being loud. I love the community, there are dog spots and everyone does clean up after their pet. Everything you need is within a 10 minute drive.