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The Emerson


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anonymous

prospectiveVisited 2017

8/18/2017

Even though moving into the Signature Club Apartments did not work out for us, whenever I experience exceptional customer service, I need to make a point of it. My wife and two boys and I were going to be without a home for awhile as we had sold our place and were looking for a new one. We figured we'd need an apartment for a few months so we checked out Signature Club. Leasing agent Amee Palozzolo not only showed us around the beautiful apartments and grounds, but she also engaged our two boys (age 4 and 6) with games and conversation. She made it clear that our two boys would not be merely tolerated, but welcomed with open arms. She made us all feel that way. Ms. Palozzolo not only is a leasing agent, but she runs programs to engage and educate the community, including programs for stay-at-home parents and folks for whom English is not their first language. This level of welcoming feels so important, especially for families in transition, and families coming to Ann Arbor and the University of Michigan from far away places. It was unexpected and blew away our expectations for an apartment complex. And that's why tenants who we met along our tour had smiles on their faces as Ms. Palozzo addressed them by name. She knows the tenants and they know her and that is a human touch that I don't think exists in most apartment complexes. The grounds were extremely clean. The apartments were clean, modern, spacious and well-appointed. The clubhouse was a clean, comforting and welcoming space. The whole complex felt safe. Well, as luck would have it, we found an apartment shortly after signing our lease. Ms. Palazzo found an agreeable way for us to leave our lease and we left the whole situation feeling taken care of in a professional, accommodating, humane and friendly manner. We are grateful for the kindness we experienced and would recommend this place to anyone without reservation.

    Review 14 out of 166

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    The Emerson

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