Ratings & Prices for The Villas at MainStreet, Ann Arbor, MI

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.5
Safety	4
Office Staff	3
Maintenance	2.9
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	8

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	37.38 days

Ratings & Reviews (137 Reviews)

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Patricia_L874 • Resident • 2020

11/21/2020

So far, my experience at Orion MainStreet has been lovely. The staff are incredibly friendly and accommodating and are always available. The grounds are well taken care of. The apartment is large and the appliances are great. While somewhat expensive for the area, the price has… See More

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The Villas at MainStreet Manager

12/08/2020

Thank you Patricia for taking the time to give us a kind review and feedback on what we can improve on. We are happy that you enjoy your apartment home and our overall community. If you need anything in the future please let us know. We look forward to seeing what the next few years in Michigan as well as at our property bring as well. Have a Happy Holidays and a great week! Katie S. Property Manager.

Christine_S560 • Resident • 2020

11/20/2020

This is a Great location! Pet friendly, but the dog park is small. The Lease office has been pleasant and helpful. Has been quiet and safe! Grounds are well kept. Upgraded appliances are the way to go!

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The Villas at MainStreet Manager

12/08/2020

Thank you Christine for your 5 star review. We appreciate your residency with us and are pleased that are enjoying your apartment and our community amenities. Please feel free to reach out to us if you should need anything while you are living with us at Orion Mainstreet. Thanks again. Katie S. Property Manager.

Former Resident • 2019 - 2020

08/17/2020

For starters, the employees employed by this company have no idea how to represent this business well. The company's treatment toward customers was very poor especially in the circumstances that we have all been in the last six months now with COVID-19. Being a college student,… See More

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The Villas at MainStreet Manager

12/08/2020

Hello and thank you for your review and feedback. While we are all facing challenges during this pandemic, we are working to keep everyone safe as well as following the Governors orders. We are willing to work with our residents on a case by case basis in response to the pandemic. The amenities at the property are just that, amenities and are not part of your base rent here. We have to follow the rules set forth by the government to ensure we are complying and keeping every one safe. The only amenity that has remained closed is our fitness center. As far as work orders go, I would be more than happy to investigate this as well as your move out balance if you can let me know who you are and what home you resided in with us. We pride ourselves on our customer service and would like to be able to answer your concerns and take care of you still. Please feel free to reach out to me at [email protected] I look forward to hearing from you so that we can resolve your concerns. Thank you. Katie S. Property Manager

Resident • 2020

07/26/2020

We moved last month and our experience so far has been very bad. Our place did not get cleaned before we moved in. Shower sliding doors do not work properly, we have had a work order in since last month for this issue, they have confirmed… See More

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The Villas at MainStreet Manager

12/08/2020

Juan, we apologize if you do not feel that we addressed your concerns in a timely and satisfactory manor. We do want to provide all of our residents with an apartment that they are proud to call home. As mentioned during our previous meetings, phone calls, and email communication we do take your concerns seriously. We have worked efficiently to provide resolutions to all of your concerns. As far as the air conditioning for the apartment is concerned as per our contractors expert opinion the air conditioning unit in your apartment is functioning properly. While we did initially have to bring them out and have them provide some services beyond our internal technicians mechanical capabilities following said repairs everything has been functioning accordingly. Regarding the other items that you have brought to our attention we have attempted to work expeditiously to address. We have attempted to provide clear communication to you as we worked through the issues. Luckily, we were able to address some of your concerns within a very short period of time. We even made a generous attempt to help alleviate some of your frustrations. If you have further concerns please feel free to reach out via email or phone. Thank you. Katie S. Community Manager.

aligsay • Resident • 2020

07/06/2020

On Friday, June 3rd, I arrived into town in the middle of a heat wave. I had the AC off while I was gone, so I turned it back on and let the temperature in my apartment try to cool down. Overnight and into the next… See More

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The Villas at MainStreet Manager

07/07/2020

Hello Andrew, Thank you for reaching out with your concerns. I am sorry that you feel we did not provide the level of service you were anticipating but we appreciate the opportunity that your feedback presents to better serve our residents. From what I have been able to gather from our team and what was relayed in your emails, when Ashley (our on call service tech) came out on Saturday the temperature read was 20 degrees cooler than the outside temp, which is considered to be operating normally per the manufacturer specifications. Then yesterday (07/05/2020) when maintenance was called, the temperature outside was below 80 therefore not warranting an emergency call out. Ron, our maintenance supervisor was dispatched and looked at the unit first thing this morning (07/06/2020) and has since called out tech mechanical (HVAC vendor) to address any potential issues with the machine. Given the available information, it looks like our team followed policy and emergency protocol in this instance. The policy put into place aligns with that of the multifamily housing industry standard and has been reviewed and approved by our corporate management team rather than us at the site level. As such, this is the policy we are obliged to adhere to for all residents in all instances. Per the attached document issued to you at move in, no AC is considered to be an emergency when the exterior temperature is above 80 degrees. Again, I apologize that your expectations do not align with the policies we have in place that determine how instances like this are handled, however they were handled according to policy by our team. Again, we appreciate the opportunity that your feedback presents to better serve our residents. Thank you again for your feedback, have a wonderful day! – E. Spriggs, Community Manager 734-662-6440 | [email protected]

Tammy_M640 • Former Resident • 2019 - 2020

06/08/2020

Great place if you don't mind being sucked dry! Greedy. Unbelievable. We stayed there while we waited for our house to be built. During the pandemic, so of course our house took longer to build. They wanted to jump our rent by 50% more to almost… See More

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The Villas at MainStreet Manager

06/09/2020

Hello, We are sorry to hear that you were unable to find a renewal rate the fit your situation and needs. Our rates are generated based off current market analytics, the site often is unable to make any changes or overrides to those rates. It does however sound like there was a discussion to keep your prior rate which it sounds like did not work for you. We wish you the best of luck in your new home!

Resident • 2020

03/09/2020

Overall this area is very clean and safe. I have interacted with the management several times and they are all very friendly and prompt with responding to any issues via email or in-person. Only issue is that maintenance can take a while to respond, but this… See More

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The Villas at MainStreet Manager

03/16/2020

Hello, thank you for your review of Orion Mainstreet. You are a valued tenant so your living experience is important to us I look forward to hearing from you, should you need anything at all. Have a super great day! Sincerely, Julian - Community Manager

Marco_S107 • Resident • 2019 - 2020

03/09/2020

Awesome place to live with a very nice and professional staff! Very convenient location, near commercial areas and the University of Michigan! It is withing walking distance to Buschs, CVS, a very nice street mall!

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The Villas at MainStreet Manager

03/16/2020

Resident • 2020

02/15/2020

Lived here a month. So far no issues or concerns. Pretty quiet community, epescially for being close to UofM. The gym is clean and quiet. Community center does awesome events for residents. Great for our family, kiddos and fur baby! Would recommend this community for families.… See More

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The Villas at MainStreet Manager

02/17/2020

Hello! Thank you for your 4-Star review of Orion Mainstreet. You are a valued tenant so your living experience is important to us. We look forward to hearing from you, should you need anything at all. Have a super great day! Sincerely, Julian - Community Manager

Pav Sandhu • Resident • 2019

05/01/2019

Been in my apartment for 6 months international assignment and am still extremely dissatisfied and embarrassed by it. It looks nothing like the pictures on the website and nowhere near the "high end" finish being advertised on the website. It's a depressing place with no colour… See More

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The Villas at MainStreet Manager

05/03/2019

Hello Sir, Thank you for taking the time to provide feedback on our community. We always strive to provide the highest level of service and product possible to all of our residents. Our records indicate that you are a guest of a corporate lease holder. As such, we have reached out to your corporate leaseholder to inquire as to any issues or problems in the apartment as you are their client in order that they may be resolved promptly. They advised that they have not had any feedback from you that would indicate any level of dissatisfaction. They further explained to us that the apartment you elected to stay in was the exact apartment you were shown and advertised prior to making your decision to rent. As such, we are a bit perplexed by your disappointment. Please note that for the most expedient resolution, any and all dissatisfaction in your apartment home should be directed to the corporate leaseholder.. We are more than happy to work with the corporate leaseholder to address any concerns that we can resolve. Have a wonderful day!

Julianne_A • Resident • 2018

07/20/2018

I currently live at Orion Main Street; today I came home to a note plastered to my appartment door by the city of Ann arbor stating that the building failed inspection. It is quite upsetting to know I pay a substantial amount each month to live… See More

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The Villas at MainStreet Manager

07/24/2018

Thank you for your review. We apologize for any concern caused by this notice. Please be assured that we're doing all we can to remedy this issue. We appreciate your feedback and invite you to contact us directly at 734-662-6440 or [email protected] to discuss your concerns.

Verified Resident 368316 • vrp • 2015 - 2018

07/14/2018

The residential area has always been kept clean and very quiet. Especially apartment location is very convenient for transportation to freeway, and there also are supermarkets and shopping mall nearby.

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The Villas at MainStreet Manager

08/17/2017

Thanks so much for taking the time to review us! We're really happy that you're enjoying the convenience of our property's location and also appreciate your kind words for our maintenance staff. We hope you're happy here for years to come!

Verified Resident 450392 • vrp • 2018

07/09/2018

I am so happy we decided to live in Orion MainStreet. The office and maintenance staff are wonderful, and our repair requests are ALWAYS taken care of by the next day at the latest! I also love the new Trash Butler service, which picks up our… See More

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The Villas at MainStreet Manager

02/08/2018

We're thrilled that you chose to make your home at Orion MainStreet! We're here for you, so please let us know if you need anything as you get settled. Thanks for this review!

Verified Resident 508382 • vrp • 2016 - 2018

07/03/2018

I have lived at Orion Mainstreet since 2016. Though this was once a great place to live, I would recommend that any potential future tenant seriously consider a different option. During my two years living at Orion Mainstreet, a new management company acquired the property and,… See More

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The Villas at MainStreet Manager

07/06/2018

Hi, We're sincerely sorry to hear that your experience with our community fell short of your expectations. Our team is committed to serving our residents in order to provide and maintain a happy, comfortable home and we are saddened that you feel that was not reflected during your time here. We do apologize for any inconveniences that you experienced and we will certainly utilize your valuable feedback to help us improve and better serve our residents moving forward, as we do with all feedback that we receive.

Verified Resident 362380 • vrp • 2016 - 2018

07/02/2018

A peaceful, beautiful, and well managed apartment home. Any needs that arise have been taken care of quickly, professionally, and in a timely manner. We have resided in a few different Ann Arbor apartments, and this by far has been the best one. Our apartment home… See More

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Verified Resident 359115 • vrp • 2013 - 2018

06/13/2018

For the most part experience has been good ...........................................................

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Verified Resident 499403 • vrp • 2011 - 2018

06/12/2018

I do consider this apartment my residence until I deem it necessary to join a formal senior situation. I am comfortable in my apartment and am grateful Mike White helped me with my rental decision. Thank you! See More

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The Villas at MainStreet Manager

06/14/2018

Thank you for your review and five-star rating of our community. It is always nice to hear about a member of our team who has been helpful to our residents! Please get in touch if you need anything!

Verified Resident 499233 • vrp • 2013 - 2018

06/12/2018

Everything good, we are very happy living here is safety, they always respond on time, is close to stores pharmacy and downtown and highways. We will enjoy the dog park and the new deck. The maintenance people is really good especially CARL. See More

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The Villas at MainStreet Manager

06/12/2018

Hi, Thank you for your review and five-star rating of Orion MainStreet. It is always nice to hear about a member of our team who has gone above and beyond. Please get in touch if you need anything!

Verified Resident 457949 • vrp • 2016 - 2018

06/07/2018

Great community for services, proximity to stores and downtown. Pets are provided amenities and lots of space for walking. Love the proximity to the stadium, bus and downtown. Neighbors are professional and friendly

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The Villas at MainStreet Manager

02/27/2018

We are so pleased you're satisfied with your stay at Orion MainStreet! It's great to read that you're enjoying our community's convenient location, well-appointed units, and beautifully landscaped setting. Thank you for your recognition.

Verified Resident 482842 • vrp • 2016 - 2018

05/02/2018

When the new company bought the apartment complex, there were a few lease decisions made without my consent that will end up costing me more than I was planning for. One of which was the extension of my lease without my approval which means that I… See More

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The Villas at MainStreet Manager

05/14/2018

Thank you for your feedback. Our goal is to stay true to the highest ethical standards and principles through our community management operations. We follow the lease contract when assessing fees and/or charges. If we have made mistake or not explained the charges thoroughly, we sincerely apologize. Please contact us at 734-662-6440 or [email protected] so we can address your specific needs. We look forward to speaking to you soon.

marshalang1225 • Resident • 2017 - 2018

04/18/2018

I have been living here for almost a year and I am so excited for my lease to end. The apartment is fine-- nothing special, and so expensive. They have also significantly increased rent rates-- for what?! -Thin walls and bad insulation-- my heating bill is… See More

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The Villas at MainStreet Manager

05/14/2018

We're so sorry to hear that your experience has not been as positive as we would have hoped. We sincerely apologize for any inconveniences that you've encountered in your home and elsewhere. We can assure you that we will utilize your valuable feedback to help us improve and better serve our residents moving forward. However, we sincerely want you to enjoy your home to the fullest and if there is anything that we can assist you with at this time, or if you would like to discuss your concerns with us further, please feel free to reach out to us here in the office at your convenience. Thank you.

Verified Resident 475658 • vrp • 2017 - 2018

04/12/2018

Management is amazing. They replied to any request in few minutes. Workers are professional and they could fix the issue I had. Maintenance speed and quality are very high. I like the place and the community. See More

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The Villas at MainStreet Manager

04/13/2018

Thank you for this review of Orion MainStreet! We're glad you're enjoying your stay. If we can do anything to make your stay in our community even better, please reach out.

Verified Resident 475267 • vrp • 2014 - 2018

04/11/2018

it is a very good place to live with a family. Perfect location. Good and quick office support. We loved the apartment at first impression - 3 bedrooms size is good for a family of 4. School bus, public transportation, quick access to I-94.

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The Villas at MainStreet Manager

04/12/2018

We're here to make your family comfortable and help you put down roots. Your feedback helps us do that. Thanks for the kind words!

Verified Resident 474256 • vrp • 2018

04/09/2018

I have received many kind cooperation from the staff members! After contract, they are giving me same level of services. If you look for an apartment, you will find a lot of attractive items and places here.

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The Villas at MainStreet Manager

04/10/2018

Thanks for awarding Orion MainStreet with a five-star rating! From our exceptional customer service to our amazing amenities, we work hard to provide our residents with the very best in apartment living. We'll keep working to make our community an even better place to live.

Verified Resident 354073 • vrp • 2013 - 2018

04/04/2018

We are very happy with this apartment community. The grounds are well-maintained, the complex is quiet and private, and the staff friendly and always helpful. The location couldn't be more convenient to shopping. See More

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The Villas at MainStreet Manager

04/04/2018

Thank you for the feedback, we are glad that you chose Orion MainStreet as your community!

•

Updated Review

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Features & Amenities

Laundry

In-Unit Washer/Dryer

Parking

Carport
Carport Parking Included
Garage
Garage Parking Included

General

24-Hour Emergency Maintenance
Air Conditioner
Balcony or Patio
Bike Racks
Business Center
Carpet
Clubhouse
Courtyard
DishWasher
Disposal
Dog Park
First Floor Apartment
Fitness Center
Free Weights
Freeway Access
Large Closets
On-Site Maintenance
Outdoor Kitchen and Fire pit
Parcel Lockers
Peloton Spin Bikes
Pets Allowed
Plank Flooring Throughout
Pool
Public Transportation
Recycling Program
Refrigerator
Second Floor Apartment Home
Short Term Lease Available
Surface Parking
Vaulted Ceilings
Window Coverings
Woodburning Fireplace

Pets

Dogs Allowed
Fee: $250
Rent: $35
Pet Limit: 2
Cats Allowed
Fee: $250
Rent: $35
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,277 - $4,327
SQ. FT.
900
Available
Avail.
N/A
Model
The Arbor

Contact Property

2 Bedrooms, 2 Bathrooms

Price
Price
$1,460 - $4,834
SQ. FT.
1,150
Available
Avail.
N/A
Model
The Barton

Contact Property

Price
Price
$1,586 - $4,871
SQ. FT.
1,300
Available
Avail.
N/A
Model
The Camden

Contact Property

3 Bedrooms, 3+ Bathrooms

Price
Price
$1,944 - $5,724
SQ. FT.
1,700
Available
Avail.
N/A
Model
The Durham

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Surround yourself in luxury. Service and amenity-rich, Orion MainStreet Apartments sets new standards for exceptional city living in Ann Arbor, MI. Located in a lively park-like setting, our generously-sized one, two, and three-bedroom apartments are the chic urban home you’ve been looking for. Never have a dull moment here, with a cozy clubhouse with fireplace, a huge swimming pool and tanning deck, an outdoor grilling island, and a patio always available. All these are blended with more functional features, such as a state-of-the-art fitness center with free weights, a dog park, and a business center. Enjoy an even greater level of contemporary sophistication in our pet-friendly apartments for rent. Premium finishes, such as designer shaker-style cabinetry and quartz or granite countertops blend with high-end fixtures, such as high-quality appliances and in-home washer and dryer to create the idyllic living environment.

Office Hours

Sunday: 11:00 AM - 03:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 09:00 AM - 04:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at The Villas at MainStreet?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Villas at MainStreet?
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How safe is The Villas at MainStreet?
The community is rated 4/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.9/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 37.38 days to their community reviews in the past year.

Who manages The Villas at MainStreet?
Internet Brands

What is the pet policy at The Villas at MainStreet?
Dogs Allowed
Fee: $250
Rent: $35
Pet Limit: 2
Cats Allowed
Fee: $250
Rent: $35
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 3+ Baths