Review History for anonymous

Traver Knoll Apartments


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anonymous

Resident 2008 - 2009

8/18/2009

I share an earlier poster's concern about the recent series of positive reviews, but was only moved to chime in when I saw one that seemed to indicate that the complex's pool was new top to bottom and a genuine Ann Arbor "hidden treasure." The pool's fine. The apartments are, more or less, okay. So let's be fair about a couple of things: 1) As the earlier poster mentioned, you will get mildew along exterior walls, particularly if you're in a corner unit. This is exacerbated by the crappy aluminum windows, but not limited to them; I got mildew last winter in a bedroom in the opposite corner from the window as well. 2) The amount of light can be absolutely abysmal depending on where your unit is located; even if you're facing south, be aware that there is just not a lot of window space relative to the square footage of the units, particularly with larger floor plans. 3) While I understand that management is, after all, conducting a business here, the way they've conducted themselves with respect to rent increases is embarrassing. As the same earlier poster described, they split a fairly large rent increase between base rent and a "utility fee"; for their explanation that they're being forced into the utility fee by energy prices to make any sense, you'd have to believe that they were previously including free heat and gas out of the kindness of their heart. Err, no. 4) Included appliances are somewhat unreliable, and the laundry room recently managed to infuse my clothes with the smell of gasoline (which mercifully came out at the laundromat). Fit and finish for cabinets, tile and bath are at or well below par for an older building. Rather than re-tile our shower, they apparently just painted the entire thing with white paint, and now I can't hang a shower caddy in there since the suction cups don't work. Overall, this isn't a terrible place (and the maintenance crew are pretty much excellent if overworked), but it was exceptionally overpriced and I would not have extended my lease if I weren't planning on being out of my graduate program by then. I feel bad for the longer-term residents who were taken advantage of by these rent shenanigans and management's own short-sighted and ineffective business plan.
    Manager

    1/21/2010

    Traver Knoll Apartments
    Thank you for expressing your opinions and making the management of Traver Knoll aware of your concerns. Your apartment is your home and it is our desire to make the living experiences of the residents of Traver Knoll positive. Some of the concerns expressed are specific to unit types and locations of different apartments within the community but we do want to state that if you are having specific maintenance concerns, please report these concerns to the office so that they can be scheduled and addressed by one of our service team members. One of the functions we provide to the investors/ownership of Traver Knoll is lease management; with that being said, management and ownership made a conscious decision to manage apartment turns and lease expirations to coincide with the schedule of the University allowing for optimum management and maximization of the budget and labor costs .

    Review 43 out of 140

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