I have lived here since last April and for the most part the place is nice. Pretty to look at but nothing else really matches up. We have noisy neighbors with pets not on leads, the maintenance isn't the best. The garbage situation is also god awful as well. One dumpster right in the front for the whole complex. It is constantly overflowing. The parking situation is also terrible. If you come Home any later than 5, good luck getting a spot close to your door. They also raised our rent almost $200 when renewing. Our toilet has been "fixed" twice now and it broke a week later. Poor communication for the most part from the leasing office. I emailed them yesterday about one of the checks I submitted as it was not cleared on my account. I got told this morning it was good and I had no balance. Then I come home from my errands to a letter saying that we didn't pay last months rent and we need to pay it immediately and they added on a late fee of $150 even though I turned the check in on the 7th with the agreement from them that I wouldn't not be changed for that one day. I called and asked them what happened and they said they were just told today...two weeks later....that my check bounced so I have to pay the late fee and they won't remove it. Mind you I wouldn't submit a check that I didn't have the money for so that sounded strange to me. I called my bank to see if indeed they bounced it because of the ridiculous late fee added on. I was then told that there was never a transaction or attempt at getting that money from my account per that check. And now that the office is closed, I had to email them and let them know all of this. Not that I think they will do anything because they just want money from everyone and not really care about the residents.
Auburn Gate Manager05/24/2018
It's disheartening that your experience with our community has not been a more accurate reflection of the positive living experience that we strive to offer our residents. We would appreciate the opportunity to speak with you about your concerns in order to offer you as much assistance as possible in resolving them. Please reach out to us here in the office at your convenience and we'll be happy to speak with you. Thank you.