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Auburn Gate

100 Lake Village Boulevard

Auburn Hills, MI 48326



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Resident 2018 Not Recommended
Reviewed 08/20/2018
Don't believe the fake good reviews. The front office does raffles when residents post reviews of the apartments, so I would say most of the good reviews are fake and just for the raffle. Here's my experience at Auburn Gate. Warning: long post, but worth the read for a real look into these apartments. My husband and I moved here for a summer job, and thank goodness we are almost done because living here has been a huge hassle and a headache. We moved here with 5 other couples and it seems we all had very similar negative experiences. Here's all of the things that went wrong in just FOUR months. -Our apartment was dirty and had many repairs needed upon move-in. Luckily maintenance came pretty quick and took care of the easy fixes. However, many things continued to break over and over again to the point where I gave up calling maintenance because the same closet doors, loose faucets, etc. would break again within a day or two. The finishings on these apartments are really poor quality. The floors are also uneven. I noticed this when walking around the first day but it became even more apparent when the toddler I babysat would roll a car or a ball away from him and it would roll back towards him because the floor was slanted. Also, our water heater broke and it took days for them to come fix it. My husband and I are no strangers to cold showers as he lived in Mexico for two years and I lived in Brazil for a year and a half, but we were very frustrated that for how much we pay in rent it took so long to fix a big problem like that. Also, three of the other couples we came here with had their air conditioners break. Of those three, only 2 had maintenance come to try and fix it and only 1 actually got it fixed. -Nasty neighbors. We had the rudest neighbors below us. As I mentioned before I watched a toddler every morning. I am also pregnant, and as a result I need to use the bathroom all hours of the day and even early in the morning. They complained all the time for too much noise. We explained our situation and they even saw the toddler but that didn't stop their complaints. When my husband explained this to the office after they called us, they were indifferent to our situation. Our experience made it seem like this is not a family friendly place. Along with this is if there were better sound insulation these issues would not be had. We can her everything our neighbors do but that's not their fault, it's the fault of the builders for skimping on sound proofing. -The trash situation is a disaster. There is only one dumpster for every single building in this complex and it is by the office at the front of the entrance. Where our apartment is, that's a 5 minute drive and it is so easy to forget the trash when it takes that long to get to the dumpster. The dumpster was also always overflowing and disgusting. They charged us extra every month to maintain that dumpster but we never understood where that money went because the dumpster was awful. -The pool is nasty. I don't need to elaborate more than saying the two times I decided to go swimming I came out with a wigs worth of other people's hair on me. Overall, we were very frustrated that our rent was going to a "luxury apartment" but what we got was far from luxurious. We both have a few years of apartment living but these were by far the worst we have lived in. There's more but I feel I have said enough.
(Resident photo)
Auburn Gate Manager08/21/2018

Though we're sorry to hear that your experience with our community has not been a more accurate reflection of the positive living situation we strive to provide, we appreciate you taking the time to share your thoughts with us, Kylie. We value all feedback, both positive and negative, and utilize it as a way to identify and address concerns, as well as areas that we are excelling in. The upkeep of our homes and the satisfaction of our residents are top priorities for our team; we do apologize for any inconveniences that you've encountered during your time here, but can assure you that we will utilize your valuable feedback to help us improve and better serve our residents moving forward. We want each of our residents to enjoy their homes to the fullest and would like to help make the remainder of your time here as positive as possible. If there is anything that we can help you with at this time, or if you would like to discuss your thoughts with us in greater detail, please feel free to reach out to us here in the office at your convenience. Thank you.

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