My husband and I moved to Michigan due a company transfer. We decided to rent at Auburn Gate because it is nearby the office and because at a first glance, the apartments looked fine. The staff seemed very helpful and everything happen very fast. We got our leasing agreement in a couple of days. But... as soon as we arrived, we noticed several issues: 1) Despite smoking on the apartments is prohibited, our apartment has a strong cigarette smoke odor. We don't smoke and we hate the smell. I have submitted several complaints about this but the situation is not solved. One time, we went to speak to the manager (after some ignored emails) and he was kind of rude. After that, they just sent a generic letter to all the houses. Them, the situation just sightly improved. Every day I use my towel, it has a very strong cigarette odor. Nasty. 2) Our building has parking spots issues. It is supposed that each apartment can have up to 4 cars. There are no enough parking spots. Many times I had to park my car far away from the building. 3) Strong pipe odors. Sometimes at night, we experience very strong pipe odors. I haven't worried to notify this, because we know that we are going to solve nothing. 4) If you rent here, you will have access to a very dirty pool + a gym with very few equipment + a never working sauna room. So, don't count on it. 5) Grilling area. They have installed a grilling area this year. The grilling area was used for 2 or 3 weekends after its opening. Then, something happened (somebody exploded one grill) and the grilling area was closed... forever. 6) Trash dumpsters. A disaster, I think this is not only the fault of the management, also the tenants play a big role here. They are always nasty, teared down trash bags outside the dumpster. 7) Cheap apartment finishings. Our apartment is one of the "upgraded" ones. But we noticed several bad jobs, uneven floors, inefficient A/C, window screens teared down (with big holes, so we can't keep them opened). In the other hand, every time we have submitted a maintenance complain or service request. They have attended it very quickly. In short words, I feel this place is quite expensive for what they offer.
Auburn Gate Manager10/14/2019
We are saddened to see that your experience here has not exceeded your expectations. Our team works hard to keep this community a pleasant and amazing place to live, so it saddens us to hear that you have not been enjoying your home or our amenities. When it comes to community maintenance, we assure you that we attend to it as quickly as possible. However, sometimes our vendors may take some time to get the right parts to get everything fixed. We would be more than happy to discuss all of your concerns here in our office, at your earliest convenience. Thank you for the feedback and we look forward to speaking with you soon.