Review History for MedicMatt91

Alden Towers


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MedicMatt91

Resident 2014 - 2015

2/18/2015

I have lived at Alden Towers since May 2014 and I am bittersweet about it. I enjoy my own unit, as it is a good size for me and I like the hardwood floors, new stainless steel appliances, and overall space. However, I am greatly displeased with the security staff, maintenance issues, and management. Alden Towers boasts 24/7 security, however, the security staff here leaves a lot to be desired. Most guards just sit it in the shack out in the front lot and don't do anything, and I have only ever seen guards inside the building performing a patrol from the comfort of the front desk or the main hallway chairs. I have had numerous maintenance issues. As a matter of fact, I don't have any water in my unit right now. I called the main office several hours ago asking for an estimate and was not given one, nor have I been updated. I called back to inquire of an estimate for when the water would be turned back on, and was told that I could not be given one. When I asked about having an amount credited for today based on my lease, I was met with attitude and was told that that "could not be done". I am not thrilled with management at this location, either. I have attempted to contact management numerous times for a response regarding maintenance issues, but also for general property information. For example, I contacted the property investment manager regarding a maintenance issue that I had. He replied by stating, "It is obvious that you are always unhappy." Am I unhappy that I pay $719/month for a one bedroom (plus $60/month for parking in a surface lot that has no guaranteed spaces) and I have unresolved maintenance issues for going on four months now? Absolutely. However, it is uncalled for for the property manager to insinuate this, especially without attempting to resolve the issue first. I have had numerous friends ask me about my apartment and if I would recommend it, as well as many of my employees within my department. However, I cannot in good conscience recommend Alden Towers as a good place to live, primarily based on the issues that I have mentioned above.

Review 15 out of 39

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