River Place Apartments

While we always appreciate feedback from our residents, we're dismayed to hear that your experience has been less than satisfactory. Our community is ideally situated near downtown entertainment venues, but we understand that the noise from those venues can be frustrating for some residents. We strive to provide residents with a pleasant and comfortable home, especially during these hot summer months, by equipping each home with functioning air-conditioning. Sometimes, though, even a properly working AC isn't enough. If you'd like to discuss tips and alternative ways to cool your home to your satisfaction, please stop by the office and we'd be more than happy to talk with you.

We appreciate your detailed feedback and continued loyalty toward the community despite concerns. Frequent change in staff can present its challenges, but we strive to uphold a superior level of customer service regardless of staffing situations. It seems as though the staff has not met your expectations in terms of attentiveness and professionalism, and for that we apologize and we will improve going forward. Furthermore, we understand your frustration with rent increases, but they accurately represent the current market value for the area. We assure you, we do care about our residents and would love for them, and you, to be a part of the community for a long time to come. We encourage you to stop by the office to discuss pricing and any other issues we could resolve in the future.

Thank you for taking the time to offer feedback, although we are saddened to learn you are not happy with your experience thus far. We apologize you feel the noise is bothersome, however, we encourage you to notify the office upon your recognition of potential violations so that we may correct the problem. We do our best in regards to providing convenience and comfort as long as the solution is within the scope of our ability. If the washers or dryers are not operating at any time, please let us know so that we can get maintenance to take a look immediately. Furthermore, regarding your personal experience with a third party company on the property, again, we sincerely apologize you encountered such a displeasing interaction. We have acknowledged the matter and hope to avoid bringing that particular person back to the property. It is our intent to provide you with a place you happily call home; we hope to improve upon your perception going forward.

Thank you for your review of our community. We are sorry to hear that you have had a poor experience with some pet related accidents. When an accident occurs we do our best to make sure that the area gets professionally cleaned and sanitized and the appropriate resident is notified and billed whenever possible. Our own grounds crew also works to regularly remove pet waste from dog run areas as well. We would appreciate the opportunity to speak with you personally regarding the other items mentioned in your review and bring resolution to them wherever possible.

Thank you for such a glowing review of our community. We love the unique charm of our community such as large windows and historic architecture- and we're glad that you do too! You mentioned that the washer and dryer was one of your top priorities, and we are happy that a unit was available that met your needs. It's great to get resident feedback and we are always open to hearing it. Please always feel free to contact us in the future if you need anything.

Our entire staff would like to thank you for your review of our community. We are pleased to hear that you have had good experiences in the two years that you have lived here. We hope that you continue to enjoy your home here at River Place. Please feel free to provide feedback to our staff at any time so that we may continue to provide excellent service to our residents.

Thank you for sharing your positive experience here at River Place. We appreciate your comments and feedback about our community. It is exciting to hear that we have exceeded your expectations in your apartment home. We are fortunate to have an excellent staff that truly cares about our community and our residents. You are welcome to contact us at anytime with additional feedback or concerns so that we can continue to deliver quality customer service for our residents.

We are glad to hear that your decision to make River Place your home has been such a positive experience. We strive to deliver service with a smile and hope that we continue to meet and exceed your expectations. If we can do anything else to make your stay here more enjoyable please do not hesitate to let us know.

Thank you for the excellent 5 star review. Our entire staff works diligently to make River Place a comfortable home for our residents. We welcome any additional feedback that you may have so that we can continue to provide a happy and pleasant living experience.

Thank you for your review of our community. We apologize that you are being affected by noise from another apartment in your home. If another resident is causing a recurring noise problem, we will be happy to follow up with that resident to stop the disturbance. We try diligently to enforce our pet policy. We have also installed pet stations with waste bags to help with the clean up. We encourage our residents to let us know if they see anyone violating the pet policy so we can directly enforce the policy with the offending resident. We always welcome feedback from our residents and appreciate that you have taken the time to let us know how we are doing. We value our residents and are always looking for ways to improve the living experience at River Place.

Thank you for the great review. We are happy that you chose to make River Place your new home. If you ever have an issue or concern, please don't hesitate to provide that feedback to us as well. We welcome the opportunity to improve our community. We hope that you continue to enjoy living here.

Thank you for your review of our community. We are pleased to hear that you love living here. River Place Apartments follows an amenity based pricing model. Our offered rates take several factors into consideration including current occupancy, anticipated occupancy, and surrounding market conditions. Since the time you signed your last renewal, we have had a significant increase in our occupancy with a corresponding increase in our offered rates. Since renewal rates are offered 60 days in advance of any lease expiration there is a chance the current rates are lower than the proposed renewal rate. We welcome you to contact one of our leasing professionals to inquire if a lower rate is now available. River Place Apartments does currently offer a 10% discount to City of Detroit Employees and are always evaluating other potential discount programs to offer our residents.

Thank you for your feedback regarding your experience with maintenance. We take your concern seriously and would like to resolve the issue with your blinds. We welcome the opportunity to speak with you and hope that you will contact us so that we can resolve the issue. We appreciate your review, as it will help us to improve our service to our valued residents.

Thank you for sharing your concerns regarding our laundry facilities, parcel pick-ups, and waste accumulation. We are currently in the process of updating our laundry rooms and laundry equipment. In January 2015 we will install new laundry equipment that can accept credit card payments as well as smart phone interface payments and coin payments. We also will be renovating the laundry room areas with new paint and flooring. We accept parcels in our office as a courtesy service to our residents and do regard it as an important service. During the holiday season, we experience a larger than normal volume of parcels to manage in addition to the other services we provide. We do our best to maintain the parcel notification system and work with our residents to receive their packages in a timely manner. We are aware that there are a few offenders who do not dispose of their trash properly and this causes buildup in our trash rooms. Our maintenance staff works diligently at clearing those areas daily as well as identifying who is leaving the waste to minimize the problem. We welcome your feedback and will work to identify ways to improve the services provided to residents.

Thank you for sharing your positive experience of living at River Place. We appreciate your feedback. We are in the process of upgrading the laundry equipment as well as the laundry rooms. This process will begin at the beginning of the new year. We hope that you do recommend this community to a friend, and that you continue to make River Place your home.

Thank you for sharing your positive experience at River Place. Our staff work tirelessly to create such an experience for our residents and these types of comments help keep us going. We will continue to meet and exceed your expectations. Please contact us directly if there is anything we can do for you.

The entire staff here at River Place would like to thank you for the great review. This shows us that all our hard work does not go unnoticed!