Riverfront Towers

Cynthia, Thank you for taking the time to voice your concerns. Police responded to those that made a report regarding their personal property during the unfortunate event you are referring to. Sadly, several communities in the area experienced the same issue. Please feel free to email me directly if you have any further concerns or questions at [email protected] Thank you and I look forward to speaking with you, Claire Allen Marketing and Social Media Manager AMP Residential

Y_S_C, I am saddened to read your review. We apologize for your negative experience at Riverfront Towers and thank you for providing us with feedback. We can learn so much from resident reviews and will take your feedback into consideration. Thank you, AMP Residential Management Team

Your comments and concerns regarding Riverfront Apartments are greatly appreciated. Resident feedback is vital in terms of how we can improve this apartment community. We are truly sorry to hear that the experiences in your apartment home have become dissatisfying. In regards to the concerns about maintenance, The Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours. If this is not the case, please let us know. You can reach us at this e-mail [email protected] The Hayman Company supports employee training and development and we coach all of our team about our expectations of good customer services and the ways that they can enhance the living experience of all of our residents. If there are specific incidents that you would like us to be aware of, please send comments to [email protected] We value this feedback and use it to the benefit the community. Our research has shown that $1,100 dollars for rent is a reasonable price for a one-bedroom apartment according to rentometer.com. Here are our results from the rentometer website for downtown Detroit apartments. Your results are based on: . 33 single bedroom rentals . ...in a 0.76 mile radius. . Median rent: $850 . Average rent: $922 . 60% between: $654 - $1189 . 80% between: $513 - $1330 Lastly, we would like to discuss the fees for the use of our parking lot and gym. It is necessary for us to charge the fees described for the upkeep and costs of servicing these utilities such as new equipment flooring and painting. We would like to remind you that the gym fee is not mandatory. As a consumer, you are more than welcome to use a different gym. We apologize for the inconveniences you have faced. We look forward to improving our services so we are better able to accommodate our residents.

Thank you for your comments. We appreciate all comments, positive or negative, as they give us information to improve the service provided to our customers. We want to apologize for any issues you have had with any of our staff. Hayman Co. does not support negative attitude from our staff. We do support training and tools to help our site teams deal with the myriad of issues arriving from dealing with one of the most personal and private sanctuary's, someone's home. We know that it is the little things, such as emptying trashcans make all the difference for our residents. Your comments and insights into the fitness center, while on point, underscore how static the changing needs can be for each resident. The equipment is too masculine, not enough weights, too crowded, all are worthy of consideration. We are grateful to hear that our fitness attendant has left a positive impression on our customer. Capturing that passion for one's livelihood is the culture we work to instill in all positions that interact with our residents. Next, we would like to address the car vandalism in the garage. We would like to point out that crime has no address and this kind of vandalism could happen anywhere. We do take precautionary measures but we certainly can better communicate repairs of the electronic gate and redirect employee to park away from the gatehouse. Lastly, we would like to discuss the fireworks event. This is event has always been a large event for the city of Detroit and as result there is a lot of moving pieces which to deal with. However, no plan is perfect and we make adjustments every year. You make a valid point about pets; we will need to give careful consideration to possible solutions. Thank you once again for your comments. We will give considerable thought to some adjustments to ensure a more enjoyable living experience.

Dear anonymous, Thank for your sharing your thoughts about your stay at Riverfront Apartments. We are sorry to hear about all the inconveniences you have come across during your stay. We are eager to learn from your comments and better serve our customer. Starting with the elevators, we would like to note that Hayman Company takes as many precautionary steps as we can to ensure that our elevators operate as fluidly as possible. While we do as much as we can, unforeseeable events sometimes occur that force us to shut the elevators down and please understand that elevators and elevator maintenance contractors are very proprietary in nature. Often is the case, management is at the mercy of the elevator company and companies will only service their own brand of equipment. As for apartment maintenance, Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours. If this isn't the case, please let us know. You can reach us at this e-mail [email protected] We would also like to point out that if there is a situation that requires immediate maintenance attention you are able to call the maintenance hotline that is available 24/7. In addition, we would also like to point out that we purchase our products such as appliances and fixtures at the highest quality we are able to; however, just like any appliance or fixture, they are still subject to being broken and sometimes become dysfunctional. Lastly, we would like to comment on our staff. We completely agree with you that communication is something that we can improve. No matter the size or location, communication is essential for a community to gel. Also, Hayman Company discourages and doesn't support any unprofessionalism from our staff, we are sorry that you have encountered some unprofessionalism and we encourage you to inform our Manager of the staff member so we are better able to develop our staff.

Dear anonymous, We appreciate you taking the time to share your opinion about the staff at Riverfront Towers. We want to apologize that you felt that our office team was unprofessional. At Hayman, we strive to create an environment of great customer service and professionalism; without specifics of your concern we are unable to determine where this breakdown has occurred. If you would like to be part of a proactive solution, please email us at [email protected] with the specifics. In addition, this post has been flagged due to the ApartmentRatings.com terms of service and the use of individuals name in the post.

Dear [email protected], Thank you for sharing the experiences you have had at Riverfront Tower Apartments. We are glad to hear that you have been able to enjoy the feeling of safety and incredible views our community has to offer however we are saddened to be informed that not every experience you have had here has been a pleasant one. We would like to address the issues you have come across regarding maintenance requests. Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours if possible. If this isn't the case, please let us know. You can reach us at [email protected]; this will allow the specific situation to be addressed and the expectation can be communicated with you, the resident. When living in a community, communication between resident and staff is essential. Sending out notices for elevator repairs or anything else that effects the community is standard and should be followed through. We apologize if this wasn't what you experienced and as your property management company work for improvement to determine the best means and venue to communicate the multitude of changes that touch the entire community on a daily basis. We utilize signage, social media and newsletters to keep everyone informed but in things such as a water emergency, by the time the information is disbursed, the event is often already occurred. Hayman Company strives for elite professionalism and customer services and we are working every day to improve so that issues such as the ones that you encountered are eliminated. As hard as we try, we need to do better on keeping everyone as up to date as possible.

Thank you for sharing your views on living at Riverfront Towers. We agree, the views are spectacular & as our popular Detroit neighborhood continues to grow, we are finding new migration to the Towers. In the housing market today, Detroiterâ??s are experiencing rent increases due to the inability to provide housing for the vast demand of people moving to the downtown area. We determine our pricing using a number of different factors, & in comparison to our competitors, we are in line with the market. According to rentometer.com, the rate of $1250 is reasonable for the area. Hayman Company supports non-emergencies service requests to be completed in 24 hours if possible, if this isnâ??t the case, please let us know. You can reach us at the office or at [email protected] In addition, we have a 24-hour gatehouse staff that will assist with after hour noise complaints. Riverfront Towers is undergoing $6,000,000 of renovations which will include addressing concerns such as the water shut offs as you mentioned. These repairs will take time & we appreciate your patience while this process is underway. Other improvements include: renovated lobbies, renovated elevator cabs, replaced all building roofs, resealed exterior buildings, added shuffle board & putting greens to the garage rooftop deck, resurfaced running track & tennis courts, new signage throughout the community & have completed painting and re-lamping of all common hallways. The marina has been non-operational prior to new ownership & there is no date for redelivery. The grill is not managed or run by Hayman Co. and The Market is scheduled to reopen in the fall with a new operator. The pool is a great optional amenity, which is available through membership only. We are required by Wayne County to strictly enforce the rules, such as showering prior & number of people using the pool at any given time. We abide by Fair Housing Act of 1968 & will not comment on the demographics of the community.

Dear [email protected], Thank you for sharing the experiences you have had at Riverfront Tower Apartments. We are glad to hear that you have been able to enjoy the feeling of safety and incredible views our community has to offer however we are saddened to be informed that not every experience you have had here has been a pleasant one. We would like to address the issues you have come across regarding maintenance requests. Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours if possible. If this isn't the case, please let us know. You can reach us at [email protected]; this will allow the specific situation to be addressed and the expectation can be communicated with you, the resident. When living in a community, communication between resident and staff is essential. Sending out notices for elevator repairs or anything else that effects the community is standard and should be followed through. We apologize if this wasn't what you experienced and as your property management company work for improvement to determine the best means and venue to communicate the multitude of changes that touch the entire community on a daily basis. We utilize signage, social media and newsletters to keep everyone informed but in things such as a water emergency, by the time the information is disbursed, the event is often already occurred. Hayman Company strives for elite professionalism and customer services and we are working every day to improve so that issues such as the ones that you encountered are eliminated. As hard as we try, we need to do better on keeping everyone as up to date as possible.