| Number of reviews in the past 365 days | 9 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
250 Riverfront Dr., Detroit, MI 48226
Ratings & Reviews (118 Reviews)
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Shaltreece_H • Resident • 2020 Not Recommended
Updated 05/05/2020
Reviewed 05/05/2020
On everything, you do NOT want to move into this community; it's a far cry from anything resembling "luxury" living. The view was beautiful for sure. The maintenance folks and mini-mart owners were great, and that's where the niceties end. For example, you have to pay… See More
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Resident • 2020 Not Recommended
Updated 03/31/2020
Reviewed 03/31/2020
Rodent dropping in apt. Ants everywhere. Peeling and cracking paint. Weed smell throughout buildings. Maintence is trash. Office staff are rude and unprofessional. Loud music from inconsiderate tenants. Nothing enforced. Majority of previous negative comments are ALL truth. This is real.
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Resident • 2018 - 2020 Not Recommended
Updated 03/04/2020
Reviewed 03/04/2020
I had long wanted to live in Riverfront Tower ever since I was in High School. I had been away from Detroit for 13 years and was happy when I qualified to become a resident. When I first moved in I was so excited. The view… See More
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Prospective Resident • Visited 2020 Not Recommended
Updated 02/26/2020
Reviewed 02/26/2020
I went to find an an apartment at riverfront and was not happy with the out dated apartment they tried to rent to me for 1600 a month, plus parking and Utilities, after telling the leasing agent working for amp management that i was not interested… See More
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Resident • 2018 - 2020 Not Recommended
Updated 02/23/2020
Reviewed 02/23/2020
I have been living here for about 3 years now and Peggy (building manager) is the worst most UNPROFESSIONAL PERSON I HAVE EVER MET! Every one of her employees talk bad about her and she is always on her own time schedule, moving in was a… See More
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Resident • 2020 Not Recommended
Updated 02/23/2020
Reviewed 02/23/2020
I have been living here for about 3 years now and Peggy (building manager) is the worst most UNPROFESSIONAL PERSON I HAVE EVER MET! Every one of her employees talk bad about her and she is always on her own time schedule, moving in was a… See More
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Tavierre_T • Resident • 2020 Recommended
Updated 01/16/2020
Reviewed 01/16/2020
I love this apartment complex because it's very nice looking and Ms.Eileen and the other staff member take great care of you. They make sure everything is going great for me and they do/did everything in a timely fashion. Eileen is the best, so when applying… See More
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Cynthia_F782 • Resident • 2013 - 2020 Not Recommended
Updated 01/11/2020
Reviewed 02/20/2018
As an update to the last review in 2018, another garage break in with stolen cars and tire theft resulting in damaged cars. January 8, 2020-- another garage break in resulting in one stolen car and 5 cars whose tires were stolen. This is the exact… See More
Riverfront Towers Manager04/04/2018
Cynthia, Thank you for taking the time to voice your concerns. Police responded to those that made a report regarding their personal property during the unfortunate event you are referring to. Sadly, several communities in the area experienced the same issue. Please feel free to email me directly if you have any further concerns or questions at [email protected] Thank you and I look forward to speaking with you, Claire Allen Marketing and Social Media Manager AMP Residential
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Resident • 2019 Not Recommended
Updated 06/09/2019
Reviewed 06/09/2019
We are now experiencing ZERO security at the front gates that we PAY FOR as they continue to leave the gate blockers up for anyone to drive through onto the property, and the office staff hands over the keys to units without permission. My partner was… See More
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jdrudi • Resident • 2019 Not Recommended
Updated 05/29/2019
Reviewed 05/29/2019
I have NEVER experienced so many issues since moving to this nightmare. They have coaxed us in with a restaurant that went out a month after we moved in, leaky ceilings, broken elevators, fire alarms, and periodic times with no water! Twice we had to deal… See More
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Dennis_K830 • Resident • 2017 - 2019 Not Recommended
Updated 01/18/2019
Reviewed 01/18/2019
This community is terrible. In Sep. 2018 we didn't have electrical power for 3 days and no running water for 3 days. Thereafter, we had ice cold water for 2 weeks. It was so cold you couldn't even stand under the water. Its winter time now… See More
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Resident • 2015 - 2018 Not Recommended
Updated 11/17/2018
Reviewed 11/17/2018
WALKWAYS: Walkways from the garages to the towers trap exhaust and there were multiple planters with a species of green plants that not only release oxygen but remove toxins. They were all removed. Not only were the beautiful along the walkways, they helped with the air… See More
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Resident • 2013 - 2017 Not Recommended
Updated 11/17/2017
Reviewed 11/17/2017
This once prestigious upscale community has taken quite a fall from grace due mostly to bad management and lackluster ownership. I have lived her for about 4 years and each year I watch as the prices increase, but everything else seems to be on a decline.… See More
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Y_S_C • Resident • 2016 - 2017 Not Recommended
Updated 11/16/2017
Reviewed 11/16/2017
A friend and I lived here from June 2016 to June 2017. 1). Most apartments require at least a 30-day notice of intent to move out prior to end of the lease. This place requires 60 days in their contract. Make sure you notify by writing.… See More
Riverfront Towers Manager17/17/2017
Y_S_C, I am saddened to read your review. We apologize for your negative experience at Riverfront Towers and thank you for providing us with feedback. We can learn so much from resident reviews and will take your feedback into consideration. Thank you, AMP Residential Management Team
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Mercedes200J5 • Resident • 2015 - 2016 Not Recommended
Updated 07/18/2016
Reviewed 07/18/2016
UPDATE 7/18/16: 14 Chrysler vehicles with entertainment built in GPS/ radio systems were broken into in the "secured" parking structure. Leasing office knew but did not notify any of the registered vehicle owners. For the amount of money paid in rent, you would think the parking… See More
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pwte • Resident • 2010 - 2016 Recommended
Updated 05/20/2016
Reviewed 07/18/2012
I have had the pleasure of living at the Riverfront apartments for approximately 6 years . My husband and I love our apartment. We love the convenience and amenities. We love the immediate response that we get if we need a maintenance repair. And we enjoy… See More
Riverfront Towers Manager20/20/2016
On behalf of the Riverfront Towers Management Team, we want to thank you for taking the time to share your feedback and experience with us. We are committed to creating a memorable and authentic living experience for all our Riverfront Towers Friends and Family like you! We are always looking for ways to improve our level of customer service and community, so neighbors are proud to call Riverfront home. Our goal is to exceed expectations and it brings us joy to learn you feel we accomplished this for you. Thank you for your feedback! "
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fisherha09 • Resident • 2015 - 2016 Recommended
Updated 02/01/2016
Reviewed 02/01/2016
Overall, my experience with Riverfront Apartments has been positive. Some of the highlights I've experienced is a great view that overlooks the city and Canada, 24x7 tenant secured entry and parking, and office staff. My apartment is on the 15th floor, so I have the pleasure… See More
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Prospective Resident • Visited 2015 Recommended
Updated 02/01/2016
Reviewed 02/01/2016
I have been interested in renting from Riverfront and my experience with Mrs. Humphries was absolutely AMAZING!!! She was pleasant to deal with and she had such a positive attitude when I spoke about my doubts on being approved because of my credit. She layed out… See More
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Resident • 2008 - 2015 Not Recommended
Updated 06/05/2015
Reviewed 06/05/2015
I have lived here for over 7 years. Although the views are beautiful, its conveniently close to downtown, and safety has never been much of a concern, my experience as a resident has become very dissatisfying. First, the management team and staff should most definitely be… See More
Riverfront Towers Manager08/08/2015
Your comments and concerns regarding Riverfront Apartments are greatly appreciated. Resident feedback is vital in terms of how we can improve this apartment community. We are truly sorry to hear that the experiences in your apartment home have become dissatisfying. In regards to the concerns about maintenance, The Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours. If this is not the case, please let us know. You can reach us at this e-mail [email protected] The Hayman Company supports employee training and development and we coach all of our team about our expectations of good customer services and the ways that they can enhance the living experience of all of our residents. If there are specific incidents that you would like us to be aware of, please send comments to [email protected] We value this feedback and use it to the benefit the community. Our research has shown that $1,100 dollars for rent is a reasonable price for a one-bedroom apartment according to rentometer.com. Here are our results from the rentometer website for downtown Detroit apartments. Your results are based on: . 33 single bedroom rentals . ...in a 0.76 mile radius. . Median rent: $850 . Average rent: $922 . 60% between: $654 - $1189 . 80% between: $513 - $1330 Lastly, we would like to discuss the fees for the use of our parking lot and gym. It is necessary for us to charge the fees described for the upkeep and costs of servicing these utilities such as new equipment flooring and painting. We would like to remind you that the gym fee is not mandatory. As a consumer, you are more than welcome to use a different gym. We apologize for the inconveniences you have faced. We look forward to improving our services so we are better able to accommodate our residents.
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hathorlive • Resident • 2013 - 2015 Not Recommended
Updated 02/24/2015
Reviewed 02/24/2015
I have lived at Riverfront for nearly two years. The views are spectacular but the grounds and facilities are poorly managed. The pool closes for weeks at a time and the equipment in the health club (which you pay an extra 50 dollars for) has broken… See More
Riverfront Towers Manager02/02/2015
Thank you for your comments. We appreciate all comments, positive or negative, as they give us information to improve the service provided to our customers. We want to apologize for any issues you have had with any of our staff. Hayman Co. does not support negative attitude from our staff. We do support training and tools to help our site teams deal with the myriad of issues arriving from dealing with one of the most personal and private sanctuary's, someone's home. We know that it is the little things, such as emptying trashcans make all the difference for our residents. Your comments and insights into the fitness center, while on point, underscore how static the changing needs can be for each resident. The equipment is too masculine, not enough weights, too crowded, all are worthy of consideration. We are grateful to hear that our fitness attendant has left a positive impression on our customer. Capturing that passion for one's livelihood is the culture we work to instill in all positions that interact with our residents. Next, we would like to address the car vandalism in the garage. We would like to point out that crime has no address and this kind of vandalism could happen anywhere. We do take precautionary measures but we certainly can better communicate repairs of the electronic gate and redirect employee to park away from the gatehouse. Lastly, we would like to discuss the fireworks event. This is event has always been a large event for the city of Detroit and as result there is a lot of moving pieces which to deal with. However, no plan is perfect and we make adjustments every year. You make a valid point about pets; we will need to give careful consideration to possible solutions. Thank you once again for your comments. We will give considerable thought to some adjustments to ensure a more enjoyable living experience.
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Resident • 2013 - 2014 Not Recommended
Updated 02/13/2015
Reviewed 02/12/2015
So many of the reviews here are very accurate. Riverfront Towers is in a great location and I was very excited to move in. My apartment was on a high floor and I had an unbelievably beautiful view of the river. I also enjoyed having easy… See More
Riverfront Towers Manager18/18/2015
Dear anonymous, Thank for your sharing your thoughts about your stay at Riverfront Apartments. We are sorry to hear about all the inconveniences you have come across during your stay. We are eager to learn from your comments and better serve our customer. Starting with the elevators, we would like to note that Hayman Company takes as many precautionary steps as we can to ensure that our elevators operate as fluidly as possible. While we do as much as we can, unforeseeable events sometimes occur that force us to shut the elevators down and please understand that elevators and elevator maintenance contractors are very proprietary in nature. Often is the case, management is at the mercy of the elevator company and companies will only service their own brand of equipment. As for apartment maintenance, Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours. If this isn't the case, please let us know. You can reach us at this e-mail [email protected] We would also like to point out that if there is a situation that requires immediate maintenance attention you are able to call the maintenance hotline that is available 24/7. In addition, we would also like to point out that we purchase our products such as appliances and fixtures at the highest quality we are able to; however, just like any appliance or fixture, they are still subject to being broken and sometimes become dysfunctional. Lastly, we would like to comment on our staff. We completely agree with you that communication is something that we can improve. No matter the size or location, communication is essential for a community to gel. Also, Hayman Company discourages and doesn't support any unprofessionalism from our staff, we are sorry that you have encountered some unprofessionalism and we encourage you to inform our Manager of the staff member so we are better able to develop our staff.
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Resident • 2013 - 2015 Recommended
Updated 01/28/2015
Reviewed 01/28/2015
I lived at Riverfront Apartments for two years and HIGHLY suggest living here. The staff was fantastic working with me on my move in and of any needs that I had. The people living in the complex as great as well. 10 our 10 rating for… See More
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Resident • 2012 - 2014 Not Recommended
Updated 11/29/2014
Reviewed 11/29/2014
The management staff of the Riverfront Apartments are nothing short than Grade A Unprofessional. I would really like to know the Credentials of ------------------------------. I would really be surprised if these two women have more than a "GED" level of educational. HoW in the world were… See More
Riverfront Towers Manager03/03/2014
Dear anonymous, We appreciate you taking the time to share your opinion about the staff at Riverfront Towers. We want to apologize that you felt that our office team was unprofessional. At Hayman, we strive to create an environment of great customer service and professionalism; without specifics of your concern we are unable to determine where this breakdown has occurred. If you would like to be part of a proactive solution, please email us at [email protected] with the specifics. In addition, this post has been flagged due to the ApartmentRatings.com terms of service and the use of individuals name in the post.
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Updated 10/30/2014
Reviewed 10/30/2014
I am a medical student at Wayne State and I have been living here for about 3 months so far. First of all, the views are incredible and I think the secured entry and enclosed parking go a long way into making this a safe apartment… See More
Riverfront Towers Manager04/04/2014
Dear [email protected], Thank you for sharing the experiences you have had at Riverfront Tower Apartments. We are glad to hear that you have been able to enjoy the feeling of safety and incredible views our community has to offer however we are saddened to be informed that not every experience you have had here has been a pleasant one. We would like to address the issues you have come across regarding maintenance requests. Hayman Company supports non-emergency service requests, and strives to complete the request in 24 hours if possible. If this isn't the case, please let us know. You can reach us at [email protected]; this will allow the specific situation to be addressed and the expectation can be communicated with you, the resident. When living in a community, communication between resident and staff is essential. Sending out notices for elevator repairs or anything else that effects the community is standard and should be followed through. We apologize if this wasn't what you experienced and as your property management company work for improvement to determine the best means and venue to communicate the multitude of changes that touch the entire community on a daily basis. We utilize signage, social media and newsletters to keep everyone informed but in things such as a water emergency, by the time the information is disbursed, the event is often already occurred. Hayman Company strives for elite professionalism and customer services and we are working every day to improve so that issues such as the ones that you encountered are eliminated. As hard as we try, we need to do better on keeping everyone as up to date as possible.
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Resident • 2011 - 2014 Not Recommended
Updated 07/26/2014
Reviewed 07/26/2014
I lived here from summer 2011 - summer 2014. The views are stunning, the staff is stunningly bad. Pros: -Incredible river views -People Mover access Cons: -Raising rent / Marketplace: for my 3rd year (in summer 2013), they raised my rent from $1050 to $1250. I… See More
Riverfront Towers Manager14/14/2014
Thank you for sharing your views on living at Riverfront Towers. We agree, the views are spectacular & as our popular Detroit neighborhood continues to grow, we are finding new migration to the Towers. In the housing market today, Detroiterâ??s are experiencing rent increases due to the inability to provide housing for the vast demand of people moving to the downtown area. We determine our pricing using a number of different factors, & in comparison to our competitors, we are in line with the market. According to rentometer.com, the rate of $1250 is reasonable for the area. Hayman Company supports non-emergencies service requests to be completed in 24 hours if possible, if this isnâ??t the case, please let us know. You can reach us at the office or at [email protected] In addition, we have a 24-hour gatehouse staff that will assist with after hour noise complaints. Riverfront Towers is undergoing $6,000,000 of renovations which will include addressing concerns such as the water shut offs as you mentioned. These repairs will take time & we appreciate your patience while this process is underway. Other improvements include: renovated lobbies, renovated elevator cabs, replaced all building roofs, resealed exterior buildings, added shuffle board & putting greens to the garage rooftop deck, resurfaced running track & tennis courts, new signage throughout the community & have completed painting and re-lamping of all common hallways. The marina has been non-operational prior to new ownership & there is no date for redelivery. The grill is not managed or run by Hayman Co. and The Market is scheduled to reopen in the fall with a new operator. The pool is a great optional amenity, which is available through membership only. We are required by Wayne County to strictly enforce the rules, such as showering prior & number of people using the pool at any given time. We abide by Fair Housing Act of 1968 & will not comment on the demographics of the community.
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