Ratings & Prices for Citation Club, Farmington Hills, MI

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	1
Safety	1
Office Staff	1
Maintenance	1
Neighborhood	1
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	50%

Manager's Review Reply Time

Average time to respond to reviews	208.5 days

Ratings & Reviews (221 Reviews)

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anonymous • former • 2018

09/28/2018

Living here has been a pleasant experience, it is quiet and the neighbors are very friendly. The office staff is always available to help us. They give constant maintenance to the grass and it makes it look clean and beautiful.

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Citation Club Manager

10/02/2018

Thanks for taking the time to share your thoughts with us! We're pleased to hear that you are enjoying your home here at Citation Club and that our dedicated team, pristine grounds and peaceful atmosphere are to your liking. As always, don't hesitate to let us know if we can be of assistance to you in the future.

Mrs.Bass • Resident • 2020

08/24/2020

Myself and Husband are totally dissatisfied with Citation club The staff never calls back or shows up for maintenance issues. When we first moved in the apartment was terrible. We have to use a screwdriver to lock our door when we come home from work. The… See More

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Citation Club Manager

11/01/2020

Hello. If you are still experiencing maintenance issues, please let us know at your next convenience. We're sincerely sorry to hear you have not been happy with your experience and we want to work with you to help ensure you get more of the comfort and high-quality living you deserve. The satisfaction of our valued residents is highly important to us, so we hope to you get your concerns resolved soon.

Michael at Citation • Resident • 2018 - 2020

02/10/2020

Congratulate me for finally moving away from the rude and uncaring staff. They didn't give a crap about the dog poop everywhere and will try to make you look like an idiot for reporting the issue. And if the AC breaks, forget it. You're going to… See More

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Resident • 2016 - 2019

11/08/2019

I really do like the new staff. I am glad to hear that this company is constantly growing and that there is a lot of internal promotion. Jeff, the new guy in the office has been a really sweet guy to help an old gal out.… See More

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Resident • 2018 - 2019

11/07/2019

Jeff is the man! He is very good at what he does and this company should know that. Makes you feel like family when you walk in and that makes someone want to stay longer because you feel valued. Truly love it here.

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Resident • 2017 - 2019

11/07/2019

I have lived here a few years and have lived at other Beztak communities and really enjoy living here at Citation Club. I had issues with someone obtaining my personal info at my work, but Jeff was able to help me out with my internet payments… See More

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Gina Glenna_B • Resident • 2019

11/06/2019

The staff has been very accommodating. Met James the first day and he went out of his way to help as much as he could. Still have a few things we would like fixed but confident they will eventually get done. Wish the heating and vents… See More

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Resident • 2019

11/05/2019

My son loves the indoor pool and we cant wait for the outdoor pool to be ready next year! Staff is very prompt with taking care of things and Kelly in the office is very helpful! I intend to renew my lease and stay a resident… See More

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paris2014 • Resident • 2014 - 2019

11/04/2019

James from maintenance serviced the Water Heater but I also had concerns with my Bathroom James was willing to look at it and made suggestions that should alleviate the issue. James is always professional so that makes me feel safe & secure when he enters my… See More

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Resident • 2019

11/04/2019

I am a current resident at citation club and I just love it here. The grounds are well kept, the staff is always friendly, and the maintenance team, especially James is always there to take care of any issues I may have with my apartment I… See More

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Resident • 2019

11/02/2019

Had a few problems moving in but the maintenance and Kelly in the leasing office was so helpful in making everything right. Apartment is beautiful, feels like home and staff is helpful. I already have my friends ready to move in!

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LeSeanda W • Prospective Resident • Visited 2019

11/01/2019

I am currently looking for an apartment for my family as my lease will end in a few months.The community is beautiful and the staff was wonderful. Apartment searching can be a stressful experience. However, Kelly made my experience very enjoyable. She was very friendly, informative,… See More

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Resident • 2019

10/31/2019

I am very close to work and love the apartment. Jeff in the office has been a pleasure to deal with. He is polite and friendly and very knowledgeable about the lease and his property. Cannot wait for the new pool!

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Greg_H992 • Prospective Resident • Visited 2019

10/25/2019

First I had a beautiful consultant, Kelly was funny, informative, she introduced us to James the maintenance guy and I have a great feeling about citation. Residents were walking their pets and the grounds were quiet and clean so I'm definitely looking forward to applying

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Resident • 2016 - 2019

10/22/2019

Jeff is awesome! He has been such a blessing! Very great to deal with Him and Jenny are extremely easy to work with when needed. Highly recommend Citation Club! I can't wait for the new outdoor pool to open!

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Resident • 2017 - 2019

10/22/2019

I love my apartment! I have a great view of the pond! My neighbors are awesome. The staff has been great. I have seen new faces in the office, but was told it was because of promotions. These people are great! Jeff has been great to… See More

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Resident • 2016 - 2019

10/14/2019

I have loved living here for the last 3 years. This company really does care about their residents. They have improved most amenities and are making the outdoor pool a lot better. The office staff has changed a few times since I've been here, but i've… See More

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Citation Club Manager

10/15/2019

We greatly appreciate your review! Our team truly does strive to provide a community that our residents can be proud to call home and it is gratifying to know that our efforts have helped to make this a reality for you. We're glad to have you as a resident and hope you'll feel free to give us a call or stop by the office if there is anything that we can help you with in the future. Thanks again!

Resident • 2011 - 2019

10/12/2019

I'm not the most tech savvy so I had Jeff in the office assist in setting my online account up so that my rent comes out on its own. He was extremely patient with me and made sure I understood. Sets my mind at ease!

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Citation Club Manager

10/14/2019

Thanks for your review! We're more than happy to offer our assistance whenever possible and are pleased to hear that Jeff was so helpful in setting up your online account. Please don't hesitate to contact our office if you have any further questions, or if there is anything else we can help you with.

Prospective Resident • Visited 2019

10/11/2019

My wife and I were looking for an apartment. We stopped in and spoke with Kelly. She was very detailed in the information she gave about the apartments. She didn't make us feel rushed and she even followed up with us as she promised. Our lease… See More

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Citation Club Manager

10/14/2019

Thank you for your feedback and your interest in Citation Club! It's wonderful to know that Kelly made such an impression on you and that our community has stood out to you in your housing search. Please feel free to reach out to us here in the office if you have any further questions for us and we'll hope to hear from you in the future.

Resident • 2017 - 2019

10/11/2019

Just turned in keys recently, bought a house and just wanted to say I'm gonna miss Citation! My apartment was beautiful, and maintenance was amazing at taking care of any issues I had. Staff very helpful, Kelly is very friendly and always promptly replied to my… See More

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Citation Club Manager

10/14/2019

Thanks so much for taking the time to share your feedback with us, Kimberly! We're pleased to hear that you enjoyed calling Citation Club home and that our thoughtfully designed homes and dedicated team helped to make your experience worthy of 5 stars. Though we're sad to see you go, we wish you all the best in your new homes.

Resident • 2018 - 2019

08/10/2019

Love the apartment space but disappointed with the lack of urgency to have the indoor pool amenity fixed in a timely manner. The grounds and layout of everything is very nice, though it can be difficult for delivery drivers to find apartments sometimes. Enjoy living here… See More

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Citation Club Manager

08/12/2019

Though we're pleased to hear that you are enjoying your home and the community, we do apologize for the inconvenience regarding our indoor pool. We appreciate your patience as we work to repair this amenity as promptly as possible. If you would like to discuss your thoughts with us further, or if there is anything that we can help you with, please feel free to reach out to us here in the office at your convenience.

Resident • 2017 - 2018

10/11/2018

18 month lease in a 1x1 unit. Pros: It was a very safe apartment community. Cons: The walls were thin, the floors were cold, and the windows were not efficient at keeping the cold air out which led to a very high energy bill in the… See More

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Citation Club Manager

10/15/2018

We're sorry to hear that your experience with our community did not meet your expectations. The upkeep of our homes and the satisfaction of our residents are top priorities for us and though we regret that this was not reflected during your stay, we will be sure to utilize your valuable feedback to help us improve and better address concerns like these in the future. We wish you all the best in your new home.

Resident • 2018

09/28/2018

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Citation Club Manager

10/02/2018

Resident • 2018

09/25/2018

PLEASE DO NOT IGNORE ANY NEGATIVE FEEDBACK YOU FIND ONLINE REGARDING THIS COMPLEX! I made this mistake a few months back when we decided to move into one of Citation Club's units. For the price you pay, it's just loads of white paint covering up the… See More

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Citation Club Manager

09/27/2018

We're very sorry to hear that your experience with our community has not been a more accurate reflection of the positive living experience that we strive to offer. We do apologize for any inconveniences that you've encountered and we appreciate you bringing your concerns to our attention. The satisfaction of our residents is important to us and we would like to work with you to make your time here as positive as possible moving forward. However, as is common within the housing industry, maintenance is permitted to enter to conduct any necessary repairs or inspection, but we do our best to provide as much advanced notice as possible. Please reach out to us here in the office at your convenience and ask to speak with our Community Manager.

Resident • 2006 - 2018

09/12/2018

My closet has looked like this since June 10, 2018 because of sewage. I had clothes all over the apartment for three weeks before I decided I could no longer live like this so I put everything back in the closet. Finally, when they decided to… See More

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Citation Club Manager

09/28/2017

We greatly appreciate you as a resident, Alice! We feel that our scenic grounds, thoughtfully designed homes and dedicated team are what help Citation Club to stand out and its wonderful to hear that these aspects have helped to make your experience with us so positive. As always, we're only a phone call or quick trip to the office away if there is anything that we can help you with.

Resident • 2018

08/28/2018

The apartment is nice and ideal for what I need. I was, however, disappointed that a microwave was not one of the "appliances". That seems to be a customary item that is included in an apartment. Staff has been great to work with. Other amenities (fitness… See More

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Citation Club Manager

08/29/2018

Thanks for taking the time to share your thoughts with us. We're glad to hear that your experience has been a positive one overall and that our dedicated team and community amenities have contributed to that. As always, please feel free to give us a call or stop by the office if there is anything that we can help you with in the future.

•

Updated Review

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Features & Amenities

Laundry

Full Size Washer and Dryer

Parking

Covered Parking
Reserved Covered Parking

General

1, 2 and 3 Bedroom Apartment Homes
1st Floor
2nd Floor
3rd Floor
52 Acres with Lush Landscape and Pond
Balcony or Patio
Barrier Free Units
Bay Window
Beztak Suite Stays and Furnished Homes Available
Bike Racks
Cathedral Ceilings on Top Floor
Central Heat and Air
Convenient to Major Expressway
Fiber Cable Ready
Fireplace
Fitness Center
French Doors to Balcony
Furnished
Gated Access
Gated Community
Heated Swimming Pool
Indoor Lap Pool with Hot Tub and Dry Sauna
On-Site Maintenance
On-Site Management
Outdoor Kitchen
Playground
Pool
Pool View
Premium Cabinetry
Premium Farmington Hills Location
Premium Playground
Private Entry into Every Home
Sauna
Spa
Spacious Resident Center
Tennis Court
View

Pets

Cats Allowed
Pet Limit: 2
Comments: Deposit: $200, Fee: $200-$300, Rent: $25-$50
Dogs Allowed
Pet Limit: 2
Comments: Deposit: $200, Fee: $200-$300, Rent: $25-$50

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,228 - $1,579
SQ. FT.
748 - 768
Available
Avail.
4 Units
Model
Blue Ribbon

View Floor Plan

Price
Price
$2,423
SQ. FT.
748 - 768
Available
Avail.
2 Units
Model
Blue Ribbon Furnished

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,130
Available
Avail.
N/A
Model
Gold Cup Furnished

View Floor Plan

Price
Price
$1,314 - $1,658
SQ. FT.
1,130 - 1,251
Available
Avail.
8 Units
Model
Gold Cup

View Floor Plan

Price
Price
$1,526 - $1,836
SQ. FT.
1,267 - 1,295
Available
Avail.
4 Units
Model
Grand Prize

View Floor Plan

Price
Price
$3,336
SQ. FT.
1,267
Available
Avail.
1 Units
Model
Grand Prize Furnished

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,333
Available
Avail.
N/A
Model
Medallion 1

View Floor Plan

Price
Price
N/A
SQ. FT.
1,355
Available
Avail.
N/A
Model
Medallion 2

View Floor Plan

Price
Price
$4,190
SQ. FT.
1,285
Available
Avail.
1 Units
Model
Medallion Furnished

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

This property is owned by Beztak, 2020 recipient of the US Best Managed Companies, sponsored by Deloitte Private and The Wall Street Journal. Call and let us tell you why! Welcome to Citation Club, where we offer luxurious living on 52-acres of lush manicured grounds. One glance inside our 9,000 square foot clubhouse and you’ll see this majestic setting is reflected in our communal spaces. We offer an indoor and outdoor heated pool, steaming hot tub, sauna and a cardio and strength training center. The amenities inside our one, two and three-bedroom apartment homes are as opulent as our grounds. Enjoy a private entrance and covered parking, full-size washer and dryer unit, spacious kitchen with name-brand appliances, central air conditioning and private patio or balcony. Many of our homes also include extraordinary features such as one-of-a-kind cut-aways, fireplaces and vaulted ceilings. We also offer fully furnished and customized apartment homes for those on an extended stay in our area. With five floor plans to choose from, we’re confident you will find a home to fall in love with. Virtual and Contact-Free Leasing and Move-In Available - Self-Guided Tours with Lockboxes - FaceTime/Skype Tours - Apply & Sign Online

Office Hours

Sunday: 10:00 AM - 06:00 PM
Monday: 09:00 AM - 06:00 PM
Tuesday: 09:00 AM - 07:00 PM
Wednesday: 09:00 AM - 06:00 PM
Thursday: 09:00 AM - 07:00 PM
Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 06:00 PM

Questions & Answers (1)

Why do you just show a model and refuse to allow renters to see their actual unit before signing a Please? Then if the renter does not like what is shown, you keep the security deposit?

Anonymous · January, 07 2018

No answers yet. Be the first to answer.

Frequently Asked

What are noise levels like at Citation Club?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Citation Club?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is Citation Club?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 1/5 stars, signifying no satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?
Managers have responded to 50% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 208.5 days to their community reviews in the past year.

Who manages Citation Club?
Beztak Properties dba Oakland Management

What is the pet policy at Citation Club?
Cats Allowed
Pet Limit: 2
Comments: Deposit: $200, Fee: $200-$300, Rent: $25-$50
Dogs Allowed
Pet Limit: 2
Comments: Deposit: $200, Fee: $200-$300, Rent: $25-$50

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths