Diamond Forest

Thank you for writing to us. If you are hoping to get our attention, please don't hesitate to call us or come by the office. We'd love to know more information about the situation, so please come and talk to us if you can.

Hello and thank you for providing Diamond Forest with feedback in regards to your living experience. We certainly are glad to see that you have been a long term resident and we sincerely appreciate your residency. We understand that you want your home to reflect a place of comfort and peace. There will always be room for improvement and we appreciate the time you took to provide this feedback. Diamond Forest will always strive to keep our residents, current and future, happy and make this a community you are proud to be a part of. Please contact us at 248-471-4848 at your earliest convenience so we can address your concerns in detail. Again,thank you for your feedback and we look forward to hearing from you soon. Your Diamond Forest Team

Thank you for taking the time to voice your thoughts of our community. Our newly renovated homes feature many exciting features including new cabinets, countertops, flooring as well as updated appliances. It is difficult to achieve perfection in painting apartment homes, but we do paint every home freshly for every new resident. The outside lights remain on the buildings for the safety of our residents. It is important that walk-ways and carports are well-lit at dark. The porch lights are controlled by each individual apartment home, so residents may choose to keep them on or off. If you are experiencing excessive noise from a neighbor, please report it to the office, and we will address it. This is a multi level apartment community, so there will be normal foot traffic noise as your neighbors move about their home. Diamond Forest in in the process of beginning many exciting projects that are sure to please current and prospective residents. We believe that our community offers spacious floor plans, renovation styles, ease and comfort that you will not find elsewhere in Farmington Hills. You are highly encouraged to reach out to a member of the Management team, as we would love the opportunity to address your concerns and improve your experience at Diamond Forest. We will use this feedback to assist in making this living experience more enjoyable for you and future residents. Thank you, Your Diamond Forest Team

Diamond Forest values our resident relationships above all else and we aim to always keep our residents satisfied. It sounds as though you have had a poor experience and we would like to change that. Please reach out to the management team at our on site leasing office so that we can personally meet with you to discuss your concerns. Thank you for your review! Diamond Forest Team

We are happy that you are enjoying your home and our community. Please let us know if you have any needs or ideas for additional amenities or resident events. We welcome your ideas and want to make sure that we are meeting the needs of our residents! We look forward to hearing from you Diamond Forest Team

Though we're sorry to hear that your experience with our community has not been as positive as we would hope, we appreciate you bringing your concerns to our attention in such a thorough manner. If you have any concerns or details you did not share with us here, we encourage you to give us a call or stop by and let us know what else we can do to make our community a better place. We hope to hear more from you and we wish you the best in your new home. Diamond Forest Team

Though we're sorry to hear that your experience with our community has not been as positive as we would hope, we appreciate you bringing your concerns to our attention in such a thorough manner. If you have any concerns or details you did not share with us here, we encourage you to give us a call or stop by and let us know what else we can do to make our community a better place. Diamond Forest Team

We appreciate your feedback, so on behalf on the entire Diamond Forest team, I want to first apologize for any negative experience you may have had. While we always strive to provide our valued Residents with a pleasant experience, we recognize we sometimes fall short. Moving forward, it is important to us we learn what we can do in the future to prevent this from happening again. Again we want to thank you for your honest feedback. Diamond Forest Team

Thanks for your kind words. It sounds like you've enjoyed your time at our community. Diamond Forest Team

Thank you for the positive feedback! We are happy that you are enjoying your home and our community. Please let us know if you have any needs or ideas for additional amenities or resident events. We welcome your ideas and want to make sure that we are meeting the needs of our residents! We look forward to hearing from you. Diamond Forest Team

Thank you for the positive feedback! We are happy that you are enjoying your home and our community. Thank you for your feedback regarding out maintenance team while we always strive to provide our valued Residents with a pleasant experience, we recognize we sometimes fall short. Again, we want to thank you for taking the time to share your feedback because we recognize this is what helps us grow. Diamond Forest Team

Dear xquiz, Thank you for taking the time to share the experiences you had while staying at Diamond Forest. We appreciate all resident reviews of our community as these review give us a great deal of insight into what we have been doing well and what areas we need to increase our focus in. We are sorry to hear that you were disappointed with some of the appliances in your apartment. Prior to a resident moving into one of our apartments, we have our maintenance team turn over the apartment to ensure that all appliances work, the apartment is clean and also to repair or replace any damages from the previous tenant. In the chance that our maintenance team misses a maintenance issue during this process, we have our new resident fill out a move in form in which they can describe anything that was missed. Maintenance will then complete any missed work as soon as possible. We apologize that our team over looked the issues with your microwave and that it took such a strong effort from yourself to have your microwave replaced. In regards to concerns involving bugs, we are located in wooded area, meaning we are more susceptible to bugs entering our apartments. To remedy this issue we do offer to have exterminators come out and spray apartment units to both remove and prevent any bug issues. Lastly, we are very happy that both our office staff and maintenance staff were able help you in both a quick and professional matter. We agree with you that it is the simple things that can make the difference between a lease full of problems and a lease full of joy. Because of this, we take reviews such as this very seriously as they provide us with the information needed to make sure we our residents get their lease full of joy.

Dear mdougie26, Thank you for sharing your thoughts regarding Diamond Forest. We are delighted to hear that our community has given you a quite and safe place for you and your little one to call home.

Dear anonymous, Thank you for taking the time to share your thoughts on Diamond Forest. We are happy to hear that throughout your 4 years here the interactions you have had with our office and maintenance staff has been both helpful and quick. We understand your frustration with increases in rent; however, rent increases are necessary in order to stay competitive with fixed costs in the Farmington Hills area. Much like purchasing an airplane ticket, apartment pricing is formulated through the process of supply and demand; the lack of supply in the Farmington Hills market supports the annual increases. Apartment renovations are a never-ending process within a community. Updating an apartment takes both significant time and money, which makes it impossible to renovate every apartment at the same time. We appreciate you letting us know how valuable a couple renovations can be to residents, however, there is a plan for updates and to date, we have stayed within the plan. Thank you for bringing up the concerns you have with the sprinkler system. We are now aware of the issue at hand and will look into different ways of solving this issue. We are extremely sorry to hear of your repeated water issues from the above apartments. Issues like these are impossible to predict and can also be very hard to solve. Water leaks are handled at the highest priority in our staff and we do everything we can to not only fix the immediate problem but also prevent any future leaks. We truly appreciate the opinions of our residents and we look forward to earning the privilege of having you as a resident for a 5th year.

Dear Basilpaulose, Thank you for taking the time to let others know that your move-in experience has been a pleasant one. We strive to provide you the best possible living experience as possible. We agree that while central air is wonderful, there is nothing better than being able to open your windows and experience a refreshing breeze. Enjoy your stay!

Thank you for taking the time to point out how Diamond Forest has been able to assist you. We take pride in our work and it is always nice to see our hard work pay off in the way of customer satisfaction and happiness. We are looking forward to having you as a resident so we can continue to assist you making your home living comfortable and easy. If at any point we can be of assistance, please feel free to reach out to us in the office or by email at resrelay.com. Thank you for choosing Diamond Forest!

Dear anonymous, Thank you for your feedback on your experience with Diamond Forest. We are sorry to hear that you are displeased with your move in experience. Our first choice is to show you the actual apartment home that you will be renting, however with the limited availability this can be a challenge and this why we would show a model apartment so that you may get an idea of the layout. At any point when you took possession of the home you have the right and obligation to bring items such a as cleaning issues to the managers attention, as we would have been able to address the issue immediately. We would like to take opportunity to look into your specific interactions in regards to the kitchen sink and wet carpet in your second bedroom as these items need to be addressed. Please share your address and contact information with [email protected] so that we may take the opportunity to follow up on the maintenance concerns.

Dear Anonymous, Thank you for taking the time to make us aware of your concerns and we are always striving to make the quality of your stay at the community one that is pleasant and valuable. If you have electrical outlets that are worn, and that is common, we can help with that maintenance item. Please submit a maintenance request to [email protected] and a member of the service team will get that scheduled. The same would be true of cracked tiles, if the tiles are cracked and this is more than a cosmetic issue, those tiles can be replaced. Traditionally, the pool schedule is Memorial Day to Labor Day, unless there is some unusual circumstance to prevent that, we try our best to adhere to that schedule. In regards to background checks, you can review our resident selection criteria with the manager and please know that all residents are treated equally; Diamond Forest abides by the Federal Fair Housing laws and screens each resident equally with the same criteria. When looking at rents at comparable properties in Farmington Hills, you will see that the rents at Diamond Forest are more than competitive. Here is a link to rentometer.com showing the rent listed is reasonable for the area. Rentometer.com is one of the many tools used to ensure that Diamond Forest is offering reasonable and fair pricing to our residents. https://www.rentometer.com/results/XMT9El5hvCE

Dear Pitchburnin3, Thank you for your feedback on your experience with Diamond Forest. We appreciate you sharing your voice and giving us the opportunity to clarify or correct any concern that you may have. Iâ??m sorry to hear about your neighbor moving because of a rent increase. At times we find that it is absolutely necessary to increase rents at renewal to cover the growing expenses of running and maintaining our community as the costs of doing business increases. In the case of an increase in rent the standard increase on a yearly lease is typically between 3%-5% based on what the resident is paying compared to what the market rate of the actual apartment is. If you could please send me some specifics and I can research your account and let you know what your increase will be if any at [email protected] . Also if you can give me some specifics on your location on the property and I can look into the foundation concerns that you mentioned as well as the pet waste concern as we do allow large breed dogs, but do believe in enforcing the rules in regards to cleaning up after pets. Again, we appreciate your feedback and look forward to hearing from you soon!

Dear Skiprent 8, Thank you for your post regarding Diamond Forest Apartments. Your on-site staff is so happy to hear your apartment home is just that... your home. Please do not hesitate to talk with us if any suggestions or ways to enrich your life at Diamond Forest Apartments.