Review History for mssouthfield

Farmington Oaks Apartments


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mssouthfield

Resident 2013 - 2016

3/21/2017

I lived in this building for approximately 2.5 years after making an emergency move from another complex. GOOD: The building structure was good; quiet tenants (when I lived there); reminds you of a senior citizens building. NOT SO GOOD: Okay, where should I start...They are too expensive for simply offering a unit and NOTHING more; every utility is paid for by the tenant; the water bill is divided up based on how many tenants are in the apt (if I'm not mistaken) For example: a 1 bdrm would carry a $30 monthly bill and a 2 bdrm would carry a $60 monthly. Your water was cheaper in the spring, but as soon as the weather change, it would increase. If your not home for a month, TOUGH; your still responsible for the bill. It is an "unfair" charge as you may not use as much water as the tenant above you that takes 30 min showers. The full breakdown of charges are not listed. Your bill will simply state "water fee, trash removal". Get to know your neighbors like I did; some of them are more than willing to provide you information about rental increases they received for the new lease agreement; I used information provided to me by them to "fight" for a decrease when my rent went up $60 after the first year. And this occurred because each tenant had different increases-- all far less than mine. If you should ever find yourself dealing with this type of issue, send a letter to the office and corporate if needed; don't be afraid to address fair housing laws with them:-) Please note: my increases every year was roughly $60. Also, if they offer flexible leases and you want to sign a new lease for 6 months or less, do not allow them to tell you that they do not have the availability--this is not your problem; demand it even IF you have to contact corporate; they will make a deal:-) Maintenance was not an issue for me when it was time to repair; however, one time they entered my unit on an "emergency" call. I was home, but never heard them knocking because I was in the shower! I have a hard time believing they did not hear my shower running, but they insisted upon entering the unit. By the time I made it out of the shower they were gone. I was only aware they were there because they left my blinds open which were closed before I took a shower; freaking scary, right? I addressed the office manager right in front of a delivery worker. And her response was simply, "I'm so sorry, but there was a leak" This was a clear invasion of privacy. Common sense should lead the maintenance worker back out the door once he hears shower water. Convenience: The architect design of this building is like the shape of a question mark (best I can describe it). It was a heck of an inconvenience for me moving in/out and just simply walking to and from my car from the unit. It wasn't a deal breaker for me, but I vowed to avoid places like this in the future. Other than the very expensive units and that lone issue with maintenance, it's not a bad place at all. Because I was in a rush to move from the previous residence, the first "nice" place that told me they had a vacancy, I took it. The good news is, there are other complexes in and around the area that might be slightly cheaper w/ far more amenities included.
    Manager

    3/27/2017

    Farmington Oaks Apartments
    Dear mssouthfield, Thank you for taking the time to review our community and provide your feedback. As management we appreciate all feedback whether it be positive or not, so we may continue to improve the overall resident experience. I do feel it necessary to reply to explain on a few items that you have touched on. First, in regards to the water bill the residents here will see a monthly statement that covers water/sewer/trash all rolled into one. The water bill rate is determined by usage divided by the number of occupants rather than the apartment size itself. So if there are 2 people living in a 1 bedroom, and 1 person living in a 2 bedroom. The bill for the 1 bedroom would be higher in that case due to the fact that there are more occupants. It is also important to point out that we do have reasonable caps in place in the event there were ever a large spike or leak so it was not to affect the residents. In regards to you comment about the emergency maintenance call, we do apologize if we ever surprised or startled you. We never enter a home without the standard advance notice unless it's an actual emergency that may result in severe property damage like fire or flood. It sounds like that was the case here but again, we do apologize for startling you. We make every attempt to contact you and knock and announce our presence when we are forced to take these measures. Again, we thank you for your stay at Farmington Oaks and your feedback is appreciated. We wish you all the best! Thank you, Farmington Oaks Management

    Review 32 out of 44

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    Farmington Oaks Apartments

    March 2024

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