The office staff is very unprofessional and is never willing to help resolve issues. When I filed a complaint about a safety concern on the grounds, they suggested that the best solution was for me to move to a different apartment complex. They also recently switched management companies and didn't bother to notify the residents that they should be paying rent to a different company. I found out when I wasn't able to access the normal payment methods on the old management's resident portal. The units are old and poorly insulated, so your heating bills will be off the charts and you'll hear everything that your upstairs and downstairs neighbors are doing. If you can find a different place to live I would strongly recommend it.