I have been living at Burton's Landing for a couple of months and I would have to say that so far it has been a pleasant experience. I am not familiar with the previous staff but Kristi has bent over backwards in assisting me with my move in and stay. Maintenance requests were fulfilled on the same day with a courtesy note (I opted for maintenance to do their work when I was not at home). The neighborhood is really nice and someone actually brought an expensive package that was delivered to me inside the building and to my apt door. Small stuff, but it increases the comfort level.