Number of reviews in the past 365 days | 7 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.14 days |
Contact Property
Old Farm Shores Apartments
2122 Sandy Shore Drive Southeast
Grand Rapids, MI 49508
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 7 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.14 days |
Hello Keno, thanks so much for the positive feedback! We're always happy to hear great things from our residents here at Old Farm Shores and we're thrilled know our dedicated team helped ensure your move to be a breeze! Please don't hesitate to reach out if there's anything else we can do, we're here for you and we appreciate you!
Hello Brianna, thanks so much for the positive feedback and 5-star review! We're always happy to hear great things from our residents here at Old Farm Shores and we love knowing how much you're enjoying our convenient location. Our dedicated team works hard to ensure your happiness, we're thrilled to know we hit the mark. Please don't hesitate to reach out if there's anything else we can do, we're here for you!
Hello Christina, Thank you so much for sharing your honest and worthy concerns with us. We're happy to hear the things you love within our community. We have a lot to offer! We do take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve. If you care to share any additional feedback, please don't hesitate to reach out via e-mail at [email protected] Best regards!
Wonderful news, Bridgette, we can't thank you enough! We appreciate you taking the time to share your 4-star experience here at Old Farm Shores. It's awesome you pointed out some of the wonderful reasons you enjoy living here, and as a first time renter, it sounds like we set the bar high. We want to keep it that way, so please don't hesitate to reach out if there's anything we can do for you! Thanks again!
Hi David, thank you for taking the time to review our community and share with us the many reasons you enjoy calling Old Farm Shores your home. Your loyalty means a lot to us, so please let us know what we can do to make sure you have a 5-star experience going forward. Please don't hesitate to reach out via e-mail at [email protected] We're here for you and we appreciate you!
Hello, This is great news, Thomas, we can't thank you enough! We appreciate you taking the time to share your 5-star experience here at Old Farm Shores. It's awesome you pointed out our attentive maintenance staff as well as our office staff! We hope you continue to have an enjoyable experience, so don't hesitate to reach out if there's anything we can do for you! Cheers and Happy Living!
Hello! Thanks for the great review, veronicajane as well as the 5 star rating! It made our day here at Old Farm Shores- it's great comments like yours that help set us apart from the rest. Thank you so much for being a positive voice and reference for anyone looking for their next home! Please don't hesitate to let us know if there's anything we can do for you! Cheers and Happy living!
Hello and thank you so much for the positive feedback! Your review has our entire team smiling ear to ear- we're always happy to hear great things from our residents here at Old Farm Shores. Please don't hesitate to reach out if there's anything else we can do, we're here for you!
Thank you so much for all 5-stars and for your kind words- we can't thank you enough. It's awesome you pointed out our great location, there are so many wonderful restaurants, businesses, and events here in area. Thank you, once again, for your kind words and please don't hesitate to let us know if there's anything we can do for you.
Dear, anonymous, we are sorry that your experience at our community didn't quite match your expectations. We would greatly appreciate the opportunity to discuss this further with you in a private matter and make things right, as this is news to us. Unfortunately, we don't have you in our system as a current or past resident. Please contact me direct at [email protected] and we can discuss. Best regards.
Thank you for your feedback! We're happy to hear you've had a great experience within our community. We take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve. Rental increases are determined by the market. If you have any questions or concerns, please let me know and we will be happy to assist. Best regards.
Greetings Erica. Thank you for your feedback- while we are so sorry to hear that you were not fully satisfied visiting our property, we're also saddened to hear you're unhappy with our management. Please note, even though you're not in our system as a current or past resident within our community, we do appreciate you bringing this to our attention, as this is news to us. We do require all of our residents to have renter's insurance upon their move-in, this can be especially helpful when unforeseen circumstances occur. We apologize for any inconveniences you've experienced. Best regards.
Hi Sarah, we're sorry to hear you have experienced some issues within your apartment and within the community. Our staff works very hard to make sure every resident has an enjoyable living experience here and we're sad to see you're not enjoying yours. We would greatly appreciate the opportunity to discuss this further with you in a private matter, as I can assure you we'll do everything we can to resolve your concerns! Please contact me direct at [email protected] Best regards.
While were sorry to hear that you're not fully satisfied as a resident, we would greatly appreciate the opportunity to discuss this further with you in a private matter and make things right. I can assure you we'll do everything we can to resolve your concerns. Please contact me direct at [email protected] Best regards.
N/A
450
N/A
Studio
N/A
800
N/A
1 Bedroom
$910
650
1 Units
Loft
$1,105 - $1,235
960
3 Units
2 Bedroom
N/A
1,300
N/A
Townhouse
Old Farm Shores Apartments is located in Kentwood, MI, part of the Greater Grand Rapids area. Our community offers a variety of floor plan options including spacious studios,1 bedroom, 2 bedroom, lofts, and townhome style apartment homes. Located near both major highways and business districts, but also tucked back in a serene neighborhood setting, Old Farm Shores boasts the best of both worlds. Our community features beautiful major trees, on-site ponds, and fantastic communal space. We're also a short stroll away from Old Farm Park, just down the road. Our community features fantastic amenities, such as our pool, clubhouse, BBQ area, and fire pit. Our apartments at Old Farm Shores include a range of amenities, including large closets, high ceilings, fireplace, central air, and more. Stop by Old Farm Shores today to find your perfect apartment home!
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Contact Property
Old Farm Shores Apartments
2122 Sandy Shore Drive Southeast
Grand Rapids, MI 49508