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The Grand Castle Apartment Homes

2655 Grand Castle Blvd

Grandville, MI 49418

 
 
 
 
 
 

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Prospective Resident · 2021
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01/27/2021
Save yourself the hassle and RUN AS FAST AS YOU CAN. Called about a tour to take a look at the place and spoke with a terribly rude woman called Ivy. Was just trying to get some general information and she says "oh I need your phone number" I said "ma'am why do you need my number" she sighed audibly and goes "I can not give you any information until I get your telephone number". What in the hell?? Why do you need my information to give me information about a place I'm just trying to gather price from? When I showed up for a tour she acted like I was a burden and it felt like she rushed me through. Why would I give my hard earned coins to a place where the workers can't even treat me with decency??? The fact that they wouldn't disclose any information over the phone seems very shady to me. What else are they hiding....be careful and spend your money elsewhere!
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The Grand Castle Apartment Homes Manager

01/29/2021

We strive to provide exceptional care and service for each of our current and potential residents, so I am very sorry to hear that your perception of our team and the first impression you feel you received was negative. I apologize for any misunderstanding about exchanging information, but we make it a goal to learn as much as we can about any interested renter so that we are able to offer the most accommodating apartment and housing situation available. I would be more than happy to answer questions you may have regarding our community and encourage you to connect with me when it is convenient. I hope to hear from you soon! -Aaron Dood, Property Manager for The Grand Castle.

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