Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.75 days |
Contact Property
Nemoke Trails Apartments
1765 Nemoke Trail
Haslett, MI 48840
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.75 days |
Thanks for the great review, Emma. It made our day here at Nemoke Trails- and we're pleased to know how much you're enjoying living here and enjoying our wonderful amenities. It's great comments like yours that help set us apart from the rest, so thank you again for sharing your experience. Don't hesitate to let us know if there's anything we can do for you! Happy living!
Thanks for the great review, Emma. It made our day here at Nemoke Trails- and we're pleased to know how much you're enjoying living here and enjoying our wonderful amenities. It's great comments like yours that help set us apart from the rest, so thank you again for sharing your experience. Don't hesitate to let us know if there's anything we can do for you! Happy living!
This is great news, Hannah, we can't thank you enough! We appreciate you taking the time to share your 5-star experience here at Nemoke Trails. It's awesome you pointed out that we're pet friendly- we want all our residents (4-legged furry ones as well) to have an enjoyable experience, so don't hesitate to reach out if there's anything we can do for you!
Greeting anonymous, we are sorry to hear you had experienced some issues within your apartment when you first joined our community, our goal is to ensure that all our residents are responded to promptly and their concerns are addressed quickly and to the best of our ability. We put our residents first and I'm happy to hear our dedicated team resolved those issues. Our hard working team and amenities are just a few reasons why living at Nemoke Trails is so special, thank you again for bringing those issues to our attention and for writing this honest review. We appreciate you!
As much as it pains us to say goodbye, we would like to send you on your way with gratitude! Thank you for your kind words and for calling Nemoke Trails your home over the past several years. We put our residents first and we're thrilled to know that shows in your experience here. Please don't ever hesitate to reach out if needed! Best regards.
Thanks for the great review, Hannah. It made our day here at Nemoke Trails- it's great comments like yours that help set us apart from the rest and we appreciate you taking the time to share your awesome living experience. It's awesome you pointed our some of our amazing amenities and serene location. Don't hesitate to let us know if there's anything we can do for you! Happy holidays!
Thank you so much for leaving us such a wonderful review. Our dedicated team will be pleased to learn of your high praise. We are thrilled to hear how much you love living here at Nemoke Trails, our team works very diligently to ensure our resident's happiness, and we're thrilled we hit the mark. Thank you, once again, for your kind words and please don't hesitate to let us know if there's anything we can do for you.
Hi Andrea! We can't thank you enough- we appreciate you taking the time to share your 5-star experience here at Nemoke Trails. It's awesome you pointed out our great amenities and stellar location, we're happy knowing you enjoy everything our community has to offer. We really appreciate you being a loyal resident and helping to share the word about us.
Hi, anonymous! Thank you so much for leaving us such a wonderful review here at Nemoke Trails, our dedicated team will be pleased to learn of your high praise. We are thrilled to hear how much you love living at our property as our team works diligently to ensure our resident's happiness, and we're thrilled we hit the mark. Thank you, once again, for your kind words and please don't hesitate to let us know if there's anything we can do for you.
You're the best, Samantha! Thank you so much for this great 5-star review. We really appreciate you being a loyal resident and helping to share the word about us here at Nemoke Trails. We take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve- so thank you for your feedback. Please don't hesitate to reach out anytime if you need us, we're here for you!
Hello, we would greatly appreciate the opportunity to discuss this further with you in a private matter and make things right. Unfortunately, we don't have any information of who you are, so please contact me direct at [email protected] and we can discuss. Best regards.
Dear Anonymous, we're sorry to hear you have experienced some issues within your apartment and have had a negative experience living in our community. Our goal is to ensure that all of our residents are responded to promptly and their concerns are addressed quickly to the best of our ability. Our staff is dedicated to fixing any problems that arise. We'd love to look into your various concerns. However, before we can do that, we will need some more information from you. If you could please provide us with your full name and telephone number (please feel free to e-mail me directly at [email protected]) we'll gladly work with you to get additional feedback. Once we obtain more information, I can assure you we'll do everything we can to resolve concerning matters! Best regards
Dear Anonymous, we're sorry to hear you have experienced some issues within your apartment and have had a negative experience living in our community. Our goal is to ensure that all of our residents are responded to promptly and their concerns are addressed quickly to the best of our ability. Our staff is dedicated to fixing any problems that arise. We'd love to look into your various concerns. However, before we can do that, we will need some more information from you. If you could please provide us with your full name and telephone number (please feel free to e-mail me directly at [email protected]) we'll gladly work with you to get additional feedback. Once we obtain more information, I can assure you we'll do everything we can to resolve these rather concerning matters! Best regards.
Thanks for your review! Please let us know if there is anything we can do to improve your stay here.
Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.
Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.
Hi, Clarisse. Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.
Thanks for your review! We are glad you are staying another year with us! Please let us know if you have any work orders or other issues.
Hi, Jareth. Thank you for your feedback! Please let us know if you have any work orders or others issues.
Thank you for your feedback! We understand your frustration about some dog owners not cleaning up after their pets, and we are working to improve that. Please let us know if there is anything else we can do to make your stay here more enjoyable.
Thank you so much for taking the time to give us an honest review! We can definitely understand how frustrating dog waste disposal can be and we will continue to problem solve this for our residents. Sincerely, Nemoke Trails
Thank you for your feedback! Please let us know if you have any work orders or other issues.
Thanks for your review! Please let us know if there is anything we can do to improve your stay here.
Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.
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Enjoy the best in apartment living at Nemoke Trails Apartments! We are an apartment community located near MSU in Class A+ Haslett School District. We offer 1 and 2 bedroom apartment homes. All of our apartments have a fully-equipped kitchen, walk-in closets, and a choice of water views, balcony or patio. Our community is also pet friendly and offers a fitness center, indoor swimming pool, carports, sauna, and laundry facilities. Nemoke Trails is near two public parks! Lake Lansing allowing access to beaches, fishing, and a boat launch, and Central Park has amazing cross country skiing and summer hiking trails. Shopping, dining, and entertainment is just around the corner at the Meridian Mall, Target, and Meijer – plus our residents have quick access to MSU, I-96, I-69 and US-127. Our community combines quality apartments, ideal location, and excellent management to create a great rental experience. We want our apartment to become your new home.
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Contact Property
Nemoke Trails Apartments
1765 Nemoke Trail
Haslett, MI 48840