Review History for anonymous

Crown Pointe Apartments


Review Author Icon

anonymous

prospectiveVisited 2008

11/14/2014

I was going to move to the Holland area awhile back due to my job and I decided to rent an apartment from Crowne Pointe. I put a deposit down and was going to move in two months later. A week after I signed the paperwork, I was laid off from my job. When I went to let the woman at the office know I wasn't going to be able to move in, I asked about the deposit I put down and she said she wouldn't refund it. Her overall attitude was very rude and she acted like I was inconveniencing her by being there. I wrote the manager to complain not only about her attitude, but the fact that they wouldn't refund my money. He sent me a response defending the woman. He also sent me the paperwork I signed (which they never gave me a copy of), and he highlighted and circled the tiny print which stated my deposit was nonrefundable. He further wrote that they had lost money due to my deposit (despite the fact that I wasn't planning on moving in for two months and I had just signed the lease the week before). I would not recommend anyone give their money to a complex like this. They are nothing but money-grubbers.
    Manager

    3/6/2015

    Crown Pointe Apartments
    Thank you for taking the time to share your thoughts here. We're sorry to hear that your experience has not been a good one, but because this post has been shared anonymously, we're unable to personally address the issues that are alleged; and we invite you to contact a member of our team at 616-393-2030 to discuss the matter further. To those who are reading the review in search of a new home, we hope you won't allow one resident's poor experience to dissuade you from contacting or visiting us, and allowing us the sincere privilege of showing you why our community has been the choice of thousands of satisfied residents for many years. Thank you for your time, and we hope to hear from you soon!

    Review 12 out of 22

    Share This Review

    Contact Property

    Crown Pointe Apartments

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review