Review History for anonymous

Spring Brook Apartments


Review Author Icon

anonymous

Resident 2013 - 2016

4/25/2016

I would look at renting at another facility. For the price you pay here you'd think you'd get more. I lived there for 3 years and every year our rent would go up without explanation when they should have been lowering our rent to live in that dump. They were lucky to have us living there. There's a reason why apartments are available here and people don't usually stay long.The apartments and appliances are very outdated. Maintenance is slim to none. If you have a problem prepare to wait days if not weeks for a response. The maintenance staff does a good job but is very overworked due to the incompetence of the office staff. You can call and leave messages and send emails and get no response for days. Then when you do get ahold of them they pretend they never heard from you, have some lame excuse for not getting back to you, or so and so had an emergency. I gave up talking to them and fixed a lot of things myself. This place would be a nice place to live if it wasn't for the people in the office. A few examples of their incompetence. When we got our dog we told them as we should have and paid our 250 dollar fee. Then they were supposed to charge us a monthly rate after that. They never did. So when we renewed our lease a year later they charged us the 250 again for our pet and claimed we never told them. Moving out has been a nightmare. We had to break our lease because we had to move quickly for a job. We gave them our 60 day notice and paid all our fines and fees. We checked with them numerous times confirming our move out date and all fees were paid. We even stopped in to say good bye the day we left and to make doubly sure everything was good to go. We were assured everything was good, we turned in our keys and headed out. Only to spend a month with them on the phone because they kept billing us thinking that we hadn't moved out! They took 100 dollars of my security deposit with no explanation, but I was willing to let that go just to have them out of our lives. Only to our surprise we got another bill today saying we owe utilities until the end of March even though our official move out date was the 14th of March! I asked them specifically if I needed to pay the utilities until our official move out date of April 16th. I was assured that it was ok to cancel on March 14th since we didn't live there anymore they would take over the utilities. I got threatening letters in the mail claiming I didn't pay rent. I had to go back and prove to them they cashed our checks, signed all the paper work, and they knew our move out date. So I expect another month of hassles proving I don't live there anymore and them dodging phone calls...great! Rent somewhere else. You've been warned!!!

    Review 5 out of 26

    Share This Review

    Check Availability

    Spring Brook Apartments

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review