What are noise levels like at 611 Regency Way?

The community is rated 3.5/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at 611 Regency Way?

The community is rated 3.5/5 stars, signifying much satisfaction on average.

How safe is 611 Regency Way?

The community is rated 3.5/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 90.91% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 31.91 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath

Ratings & Prices for 611 Regency Way, Kalamazoo, MI

Renter Ratings

Noise	N/A
Grounds	3.5
Safety	3.5
Office Staff	3.5
Maintenance	4
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.8/5
SatisFacts™ Maintenance	4.6/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	11

Manager's Review Engagement

Percentage of reviews responded to	90.91%

Manager's Review Reply Time

Average time to respond to reviews	31.91 days

Ratings & Reviews (50 Reviews)

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Verified Resident • vrp • 2019 - 2021

Updated Review

03/01/2021

The first year was ok. The second year no good. Resident smoke pot and the smoke comes upstairs into your apartment. Don't want to say to much more. Lease is up and the summer of 2921. Will not be renewing. Recommend to a friend to live… See More

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611 Regency Way Manager

03/01/2021

We can completely understand your frustration. While respect for privacy precludes us from saying too much in detail in such a public forum, please know that all of the solutions we've spoken about before are underway, and we're taking every possible action we can to eliminate these issues for good. Nick has been pushing as hard as he can to bring this situation back to the level of our standards and yours. If there's anything more we can do (within legal limits), we're open to any and all ideas.

Previous Review

· 12/09/2020

Verified Resident • vrp • 2021

02/24/2021

Awesome so far. The neighbors are polite and welcoming . Complex is clean. I feel safe . My kids love the space . Restaurants close, stores , jobs , schools, churches . Everything is right around the corner

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611 Regency Way Manager

02/24/2021

That's wonderful to hear! We're so glad that you're with us, but even happier that it's been the experience you deserve. If you ever need anything, you know that we'll be here to help.

Verified Resident • vrp • 2021

02/17/2021

It is quiet, safe, and peaceful. The management staff are nice! Reports of any inconvenience are taken seriously. The staff responsible to effect any correction swings into action almost immediately. The proximity to shops and schools is also a top advantage!

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611 Regency Way Manager

02/17/2021

Thank you for providing such wonderful and useful feedback! Our teams appreciate your acknowledgement as well. We love that you are loving the neighborhood. Kalamazoo is the best!

Verified Resident • vrp • 2019 - 2021

Updated Review

01/11/2021

I love living here except for the fact that residents who smoke in a Smoke Free area are not being held accountable. < y lease states smoking only allowed on patio. Outside like most buildings and places of business all over America. Tricap needs to crack… See More

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611 Regency Way Manager

01/11/2021

Thank you for letting us know. Please contact your manager when you witness other residents smoking. We will keep your identity anonymous. If there is anything else we can do to make your home better, please don't hesitate to contact us. And thanks for the feedback!

2 Previous Reviews· Last 11/25/2020

Verified Resident • vrp • 2005 - 2020

12/22/2020

The first owners proved to be the best over time. Louise was great in the office. One of the maintenance men lived in the bldg. and was a helpful friend. Rent went up $5 or $10 a yr. The second owners installed office help that often… See More

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611 Regency Way Manager

01/07/2021

We're disappointed to hear your experience wasn't up to par with previous ownership. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. Please contact us at [email protected] We're confident that we can turn your experience around, and look forward to correcting it!

Verified Resident • vrp • 2015 - 2020

12/18/2020

It has been very good experience at this apartment complex. The apt seems to be about the right size for me, and has the basics that I need. The price is fine at the moment. The people who live here are generally friendly and good neighbors,… See More

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611 Regency Way Manager

01/07/2021

Thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to helping you when you need it

Verified Resident • vrp • 2020

Updated Review

12/14/2020

It had been a dream come true! Working with the staff was always easy and prompt. The environment and apartment are quiet and wonderful. The convenient location is an added bonus. I see deer regularly. See More

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611 Regency Way Manager

01/07/2021

Wow! This is such great feedback. How magical that you see deer regularly. Please let us know if you need anything!

Previous Review

· 11/18/2020

Verified Resident • vrp • 2008 - 2020

12/14/2020

I have always enjoyed the size of the apartment and the peaceful community for the most part. There will always be some noise issues, but the new owners are responsive to any complaints. Staff has also been responsive to maintenance matters. I also truly appreciate that… See More

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611 Regency Way Manager

01/07/2021

This is wonderful to hear! We are thrilled that our team has gone above and beyond to make you feel at home.

Verified Resident • vrp • 2017 - 2020

12/08/2020

Experience was great when I first came in 2017. However in the last couple months my experience has totally changed from great to worst. There is no staff to communicate directly. The Maintainance is not done within proper time frame, which used to be great before.… See More

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611 Regency Way Manager

01/08/2021

We apologize for any misunderstanding. Most of our customers are highly satisfied with the support/service they receive from our team. We want to make sure this continues, so please email us at [email protected] We look forward to connecting and turning your experience around.

Verified Resident 849332 • vrp • 2016 - 2020

12/02/2020

I love my apartment, but I likely won't be staying while it is under this new management company. They closed the office and plan on getting rid of the drop boxes. I prefer in person management. I feel like paying rent shouldn't be this difficult. See More

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611 Regency Way Manager

12/07/2020

We appreciate your honest feedback. We understand that this may be challenging for some residents. We don't want to lose you and would love to explain the opportunities we offer that are more efficient for you and our staff. If you are interested in speaking further with us, please reach out to [email protected] Thanks!

Resident • 2015 - 2020

07/16/2020

Don't rent here. Cheap, need upgrades.. Buildings same price where some have no elevators or laundry rms. Too many smokers, pot users, etc. No sound proofing. Mold. Hallways stink the building carpets haven't been cleaned in 3+ yes and they vacuum them just by the exterior… See More

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Resident • 2018 - 2019

12/11/2019

I've never actually written a review for ANYTHING, but this is by far the worst apartment I've lived in. They're extremely outdated, especially the kitchens and bathrooms, and are not worth the high-price. Walls are so thin that I can hear neighbors snoring. People in the… See More

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Resident • 2016 - 2017

05/08/2017

Maintenance works hards, staff is friendly and compassionate.

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Resident • 2016 - 2017

04/07/2017

If your only concern is a cheap place to live, you've found the perfect spot. However, if you are expecting anything further I highly recommend you continue your search. I'm not sure I went a full month without making some sort of maintence request, often times… See More

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Resident • 2014 - 2017

03/31/2017

If you need a spacious apartment that is affordable these apartments fit that. They are old, many not updated. The owners won't update if you ask and will make sure they keep you deposit when you leave. I asked for new appliances because they were always… See More

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Resident • 2013 - 2016

10/31/2016

This place is nice. Screw channel 3, elevator are not a requirement for people with disabilities, or ADA. That is why there is an access ramp and first floor apartments.

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moneek1031 • Resident • 2014 - 2015

07/10/2015

Former Resident: I liked my experience at Regency Square for the most part. The closets are large and I loved the double sinks in the bathroom. The office staff was friendly and helpful. I didn't like the location of my apt. to the parking lot it… See More

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nch2003 • Resident • 2009 - 2015

06/30/2015

Honestly, you cannot find a better deal than Regency Square. The price per square footage is alone a great deal but the buildings are charming and the office staff (Maria and Dave) are awesome as well. They'll answer your questions and send maintenance out promptly. Most… See More

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Resident • 2013 - 2014

02/10/2015

Rengency has nice big an beautiful apartments definitely worth the rent they have great staff working there. I loved living there I didn't want to move but had to to be closer to work :(. If you like living in the city an being around all… See More

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Resident • 2014

11/13/2014

I moved here a few months ago because of a temporary job I was hired for with short notice. I needed to find a place quickly and the reviews for here were good, so I went for it. The staff (Dave and Maria) has been incredibly… See More

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ksf8471 • Resident • 2014

11/06/2014

I've lived here since May 2014 and really couldn't be happier. My neighbors are great, the location is close to pretty much everything I need or want, there's free heat in the winter and the apartments are nice and large. Laundry is coin-operated, but that's really… See More

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Conniemarkus • Resident • 2013 - 2014

09/18/2014

I moved to Regency Square from another Trident property. The Trident staff was very helpful in both recommending Regency Square and making our move very smooth. I have two small boys and we needed a larger apartment, which Regency Square definitely has (almost 1200 square feet… See More

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boiket • Resident • 2013 - 2014

06/11/2014

I have been living at Regency Square for about a year and this place has been great for me. The greens have been kept clean and cut. The maintenance staff is quick and respectful. The office staff really seem like they care. I moved here from… See More

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citilimits • Resident • 2014

05/13/2014

Called on friday because of a bad faucet , got home yesterday was fixed...You guys rock I love this place... George Covington See More

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Resident • 2014

04/07/2014

I am a former tenant of Regency Square, I recently moved out after the manager, Dave Dagher, got into a verbal argument with a guest of mine while I wasn't home. After the argument, he called me in a huff and told me that if I… See More

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611 Regency Way Manager

03/10/2014

My name is David Dagher and I am the property manager at Regency Square Apartments. I am sad to say I must respond to this review as it is inaccurate and doesn't tell the real story. First of all, please notice that the original positive review was dated 6/13/13. It was changed to a retaliatory negative review on 3/10/14. You can cut and paste the following link into your web browser and see the cached version of the original review: http://webcache.googleusercontent.com/search?q=cache:KTW5gmuOgQoJ:www.apartmentratings.com/rate/MI-Kalamazoo-Regency-Square-Apartments-1675434.html+&cd=1&hl=en&ct=clnk&gl=us Here is the text from the original review on that date: "I have lived at Regency Square apartments for 3 years now and I can't imagine being happier in an apartment. The apartments themselves are larger than average, the grounds are beautiful and since being taken over by Trident earlier this year maintenance is incredibly friendly and more on top of things than I've experienced at any other apartment. I've always loved living here but the new management is doing such an above and beyond job that it's become even more enjoyable. Being right off of Westnedge I sometimes can't believe how quiet it is and I even see deer and ducks running around all the time. Best apartments in Kalamazoo for the price, hands down." That positive review was posted on 6/13/13. The tenant changed it to this retaliatory negative review on 3/10/14 after she was asked to move out because her apartment was repeatedly identified by numerous neighbors and confirmed by management as the source of marijuana activity. When the resident was initially confronted about this situation, the problem subsided for a while. Unfortunately it began to reoccur after a short period of time. When finally asked to move out, both she and her friend (a felon with drug and home invasion convictions that she has invited into the residence ) left negative reviews meant to retaliate against management for doing the right thing on behalf of the tenants of this building. Our goal here at Regency Square is to provide a safe, clean, healthy environment for all of our residents. That environment must be free of the behavior to which this tenant and/or her associates have subjected the surrounding residents. We strive to do everything within our power to achieve this goal, including removing problem, nuisance tenants who conduct themselves in a manner which infringes upon others. We strongly support and fully respect the privacy of all of our residents. We only take action when someone's behavior directly impacts the health and happiness of other residents. In this case, this tenant's behavior showed no respect for other residents' right to privacy and personal well being. We had no choice but to take some corrective action. I personally invite anyone to visit Regency Square Apartments and discover the truth. You will discover what the other residents already know. That we are a clean, well maintained, well managed property, with a friendly, helpful staff.

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Updated Review

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611 Regency Way

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountA

Manager's Review EngagementA

Manager's Review Reply TimeB

Ratings & Reviews (50 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

611 Regency Way Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

611 Regency Way Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

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611 Regency Way Manager

Noise

Maintenance

Neighborhood

Safety

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Office Staff

611 Regency Way Manager

Noise

Maintenance

Neighborhood

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Grounds

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611 Regency Way Manager

Noise

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611 Regency Way Manager

Noise

Maintenance

Neighborhood

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611 Regency Way Manager

Noise

Maintenance

Neighborhood

Safety

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611 Regency Way Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

611 Regency Way Manager

Noise

Maintenance

Neighborhood

Safety

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611 Regency Way Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time