Review History for bowersab

The Bronco Club


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bowersab

Resident 2015 - 2016

7/5/2016

Bronco Club has failed to provide needed information about the upcoming change in rent payment plans. I have never been late to pay rent and have always complied with any task needed to set up automatic payments. My father, not I the person who pays each month, received an email from Bronco Club that the rent payment process was changing only days prior to the rent due date. I never received this message. I looked through my email and my junk mail, nothing. Bronco Club said that they also sent a letter to my address that contained a letter about the upcoming change. I never received this either. Bronco Club blamed this fault not on themselves but on my room mates that must not have cared about this information or accidentally thrown it away. I live with one other girl, my best friend who like I was shocked when she heard the news. We are both hard working college students that work to make ends meet each month. I now have to re setup my online account, and not only pay this month's rent but also pay a 75$ late fee. I have no words for my experience today, and for the lack of caring that was felt by the secretaries inside the Bronco Club office. I'm considering moving and wouldn't recommend this apartment complex to any incoming students.
    Manager

    11/15/2016

    The Bronco Club
    Thank you for your feedback. We apologize for any inconveniences or difficulties you've experienced. Please let us know if there is anything we can do to help improve your perception of our community.

    Review 31 out of 107

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    The Bronco Club

    March 2024

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