Arbors at Georgetown

Thank you for taking the time and addressing your concerns. We appreciate your feedback. Your feedback is what helps us provide the best service to all our residents. I understand your frustration. You have had a series of unfortunate events occur over the past year. Unfortnately, it is very true what they say "Crime has no address". I am so sorry that you have been the target of several criminal acts. We do request a copy of the Freedom of Information Act report (FOIA) quarterly or when an incident such as yours occurs. Please understand that any resident that is listed on this report and has been charged with a crime of this nature, will be evicted. Many times these random acts of crime are committed by outsiders. They take advantage of a high volume of vehicles in a small area. I also understand that receiving a complaint letter can be very unnerving, expecially when you know that it was sent in error. Please understand that I take all complaints seriously and must address them all. I would extend this same courtesy to you as a resident. I do appreciate when a resident contacts me to discuss this letter or any concerns they have. Myself and the Property Manager are available Monday- Friday from 10 am to 6pm. Our phone number is 517-394-8075. Once again, thank you for taking the time to give your feedback. I am sorry that I cannot respond to you in person. However, please feel free to contact us if you have any future concerns. Sincerely, Toni Day Assistant Property Manager

Thank you so much! We are glad to have you as part of our community! It is always nice to hear from our residents. Thank you, Toni Day Assistant Property Manager

We believe that everyone is important and are sincerely sorry when anyone experiences a problem. We are fully committed to putting our time and our resources towards ensuring that this does not recur in the future. Freedom of speech is a principle in our basic rights, however, it is difficult to resolve â??anonymousâ?? communications. We would encourage all of our residents to communicate with us directly so problems can be solved quickly and efficiently. Life is hard enough; we want to make your home enjoyable. We do work closely with the Lansing Police Department to ensure that any issues are addressed appropriately. For more information regarding police statistics, please contact them directly. You can also consult www.crimemapping.com to see actual activity around the city of Lansing. Our office is open Monday through Friday from 10:00am to 6:00pm and on Saturdays from 10:00am to 4:00pm, our phone number to contact our management team directly is 517-507-3007. If you prefer email, send us a message at [email protected]

Our maintenance team has worked very hard this year in improving the image of our property, they are diligent to make sure that all service requests are addressed in a timely manner. Thank you so much for taking pride in your home and please let us know if we can assist you in any way!

Thank you for the recommendation, we strive to make Arbors at Georgetown a great place to live!