| Number of reviews in the past 365 days | 3 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
831 Brookside, Lansing, MI 48917
Ratings & Reviews (40 Reviews)
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aminamsaleh • Resident • 2019 - 2020 Recommended
Updated 01/28/2020
Reviewed 01/28/2020
We've had a really good experience at Fairfax. The complex is quiet, clean and very well managed. The management staff is timely and makes sure you're all set! We had a work order put in and it took 24/48 hours to complete and fix our concerns.… See More
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Brenda H • Resident • 2020 Recommended
Updated 01/26/2020
Reviewed 01/26/2020
I just moved in in September 2019. The halls are very quiet. It's a great place to live security is great. I've never seen any problems or heard any problems. Very safe place to live . I just love the underground parking for these Michigan winters.… See More
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Resident • 2016 - 2019 Recommended
Updated 07/06/2019
Reviewed 06/15/2019
Many fine features such as secure building entrances, quiet and polite tenants, very well sound-dampened units, and elevators and underground parking, but new ownership and on-site managers keep writing down repair and replacement requests to be attended to, but then never taking action or, often, taking… See More
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Resident • 2017 - 2019 Not Recommended
Updated 05/06/2019
Reviewed 05/06/2019
When I first moved in, the office staff were attentive and friendly. They would listen and assist with issues and problems quickly. Then new management came in and they no longer cared to listen to the tenants. Repairs and work orders are not attended to in… See More
Fairfax Apartments Manager09/09/2019
Dear Anonymous, Thank you for your review. Our goal is to provide a great living experience to all residents at Fairfax and we apologize if we did not achieve these goals for you. We encourage you to get in touch with us directly so we can address your concerns in more depth. Please call us at 517-321-2700 and we look forward to assisting you. Sincerely, Deanna Fraser, Community Manager and Cari Hamblin, Regional Manager
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Resident • 2016 - 2017 Not Recommended
Updated 10/23/2018
Reviewed 10/23/2018
When I first moved in the staff in the office was exceptional. They were very friendly, however, there was not a model for me to view. When my specific unit became available I was able to see it at the lease signing. This is where things… See More
Fairfax Apartments Manager26/26/2018
Dear Anonymous, Thank you for your review. Our goal is to provide a great living experience at Fairfax Apartments to all residents and we apologize if we did not achieve these goals for you. We encourage you to get in touch with us directly so we can address your concerns in more depth. Please call us at 248-688-8488 and we look forward to assisting you. Sincerely, Jenna Fedenis, Regional Manager
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Resident • 2014 - 2017 Not Recommended
Updated 08/14/2017
Reviewed 08/14/2017
Under new mangement since Dec 16, 2016, I have read their description of apts. We DO NOT have chefs kitchens. Bldg 801 is over 30 years old. Each are out dated and carpet is cheap stains easily. The only positive thing this complex has compared to… See More
Fairfax Apartments Manager26/26/2017
Hi, Anonymous- Thank you for your review. It is our goal to provide an enjoyable living experience for all of our valued residents. We are in the process of making many new changes and updates to the community and welcome an opportunity to speak with you directly to see how we can help make your living experience at Fairfax a more positive one. Please reach out to the main office at (517) 321-2700. We look forward to speaking with you! Sincerely, Fairfax Community Manager
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Resident • 2015 - 2016 Recommended
Updated 10/20/2016
Reviewed 10/20/2016
We had the pleasure of living in Fairfax Apartments for about 1 1/2 years. The only reason we moved was due to job relocation. Otherwise, we'd still live there. It was quiet and comfortable. The property was always well maintained, and the office staff were very… See More
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Resident • 2011 - 2016 Recommended
Updated 05/19/2016
Reviewed 05/19/2016
Lived here for 5 years. Attentive maintenance staff and office staff. Wonderful underground parking. Lawn and parking lots maintained well. Rent goes up and up and up each year. I'm at the point where I've been priced out of these apartments. Due to a $50/month increase… See More
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evans7396 • Resident • 2012 - 2016 Recommended
Updated 03/20/2016
Reviewed 03/20/2016
I lived in Fairfax for three years and a bit, and it's definitely one of the best apartments I've lived in. The office staff are super friendly and the few maintenance problems I had were taken care of quickly and efficiently. The parking under each the… See More
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Archanam • Resident • 2014 - 2015 Recommended
Updated 11/25/2015
Reviewed 11/25/2015
One of the best apartments.we lived there for a year.good neighbors, friendly staff.all units are spacious.Around the west Lansing you cannot find a place like this. Amazing underground parking and you pay for that nothing.maintenance usually comes within 1 day from your day of complaining.you don't… See More
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Resident • 2013 - 2015 Recommended
Updated 10/27/2015
Reviewed 10/27/2015
I loved living at Fairfax Apartments. Moving into an apartment after living in a three bedroom 2 bath house was an intimidating venture. I looked everywhere on the west end of Lansing for a place that felt safe, secure, and spacious. At Fairfax I could park… See More
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Linda Glover • Resident • 2014 - 2015 Recommended
Updated 09/06/2015
Reviewed 09/06/2015
I looked at just about every apartment complex in the area when I was in the process of selling my home. I thought this looked like the best I could find and it was. I love it here....some of the negative reviews (there weren't many) scared… See More
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GHW • Resident • 2012 - 2015 Recommended
Updated 05/07/2015
Reviewed 05/07/2015
I have been very happy with my apartment at Fairfax. It has become home and a safe and cozy place to live. The underground parking and elevators are wonderful. The apartment is well laid out, clean, and well maintained. I have had few and minor maintenance… See More
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Resident • 2012 - 2014 Recommended
Updated 03/17/2015
Reviewed 03/17/2015
I have lived in the Delta Township area at multiple apartment complexes for many years. Of all apartments I have lived in I must say that Fairfax Apartments is definitely the best. I lived at Fairfax for 2 years. I moved out over a year ago… See More
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Sara G • Resident • 2014 - 2015 Recommended
Updated 03/15/2015
Reviewed 03/15/2015
Fairfax is a quiet and safe place to live. My husband, who works law enforcement, also believes this to be a safe living environment. I enjoyed the location, the staff and the neighbors. I would highly recommend this to be your next apartment move! See More
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david6951 • Resident • 2008 - 2015 Not Recommended
Updated 01/21/2015
Reviewed 01/21/2015
I lived here 5 or 6 years had great neighbors but the maintenance was horrible. specifically the middle-aged Mexican man that liked to intimidate some of the older residents. He was incredibly rude too. that was mainly the reason I got out, but leaving wasn't as… See More
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kathryn thompson • Resident • 2014 Recommended
Updated 11/17/2014
Reviewed 11/17/2014
I lived here for a few months. I had to go because I obtained employment (finally) in another state. They were so understanding about this. This is an awesome community! It is very clean, grass is kept up, and so is in and around your apartment… See More
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SeonaidC • Resident • 2011 - 2014 Recommended
Updated 02/22/2014
Reviewed 02/22/2014
I lived at Faifax for nearly 3 years, moving out when I bought a house. I had only a few maintenance issues while I lived here and was very pleased by how quickly the staff responded to these, usually fixing the problem the same day it… See More
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Grrrrrrr2013 • Resident • 2013 Not Recommended
Updated 05/29/2013
Reviewed 05/29/2013
DO NOT RENT HERE!! My roommate & I lived here for a year & we couldn't wait to get out of there. Outdated!! You don't get a new fridge if yours breaks, you get a DIRTY one out of the MANY EMPTY APARTMENTS. Maintenance horrible -… See More
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revgwen • Resident • 2010 - 2013 Recommended
Updated 04/04/2013
Reviewed 04/04/2013
Living in Fairfax apartments was my first apartment experience. I was very pleased with the ladies in the office and also the maintenance staff. I would recommend it to anyone looking for an apt in the Lansing area. Living in Michigan with Michigan winters the underground… See More
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Resident • 2012 - 2013 Not Recommended
Updated 03/29/2013
Reviewed 03/29/2013
This apartment complex is the worst that me and my wife have ever lived in period. First the staff is BAD period. The apartments are old and out dated. Heating and cooling bills are very,very expensive due to the poorly maintained units. If you are thinking… See More
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Resident • 0 Recommended
Updated 03/01/2012
Reviewed 03/01/2012
I love this appt. It has everything that you could possibly want in an apt. Underground parking, great staff, very secure, well kept up....i could go on and on....if you are looking for a nice place in a nice area, this is it! I love coming… See More
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Resident • 2009 - 2011 Recommended
Updated 02/17/2011
Reviewed 02/17/2011
I have been a resident for almost two years. I don't know of any Lansing area apartments with underground parking and that is a huge plus for me! Does it need updating? Absolutely. The units are a bit outdated and could use new appliances and the… See More
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Redcorvus • Resident • 2009 - 2011 Recommended
Updated 02/07/2011
Reviewed 02/07/2011
This is a great place to live if you're looking for a nice quiet apartment with great parking. I have lived here for nearly 2 years and have had nothing but great experiences with the staff and maintenance. Check this place out, because it is one… See More
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Resident • 2008 - 2009 Not Recommended
Updated 07/30/2009
Reviewed 07/30/2009
For the price there are much better in the area. Appearance was nothing special. Manager's customer service is not at its best, and there are several quirks in the lease that could set you back quite a bit of cash if you do not adhere to… See More
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