| Number of reviews in the past 365 days | 4 |
| Percentage of reviews responded to | 50% |
| Average time to respond to reviews | 71.5 days |
Stephenson House Apartments
27700 Stephenson Highway, Madison Heights, MI 48071
27700 Stephenson Highway, Madison Heights, MI 48071
Floor Plans
- $1,043
- $904
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (48 Reviews)
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Verified Resident 850388 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/06/2020
Pros: Overall it's a quiet and safe neighborhood; People on the maintenance team are excellent! They respond very quickly and always do their job in a courteous manner; the Office staff are nice and friendly in general (there was one staff who was not very friendly… See More
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Verified Resident 814900 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/09/2020
Experience has been a hit and miss. The property grounds are well maintained. Ms. Lekeisha was an excellent manager. With Covid, it has been difficult to communicate. Calls are not returned. Rent due is uploaded 2-3 days late See More
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Verified Resident 765691 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/04/2020
it is ok. not bad and also not great. The apartment is next to a high way, so it is very noisy. The bathroom doesn't have a vacuum fan. The hotwater temperature in the bathtub is not stable and keeps changing. Based on current economic situation… See More
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Stephenson House Apartments Manager
06/04/2020
Thank you for your feedback. At Stephenson House Apartments, we strive to price our units fairly. Please let us know if you have any additional concerns. Thank you!
Verified Resident 749540 • vrp • 2018 - 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/04/2020
Great experience here. Its a nice community.Prices are very high which lead me to the decision of purchasing a condo. I am able to spend the same amount that im currently paying for a one bedroom for a 2 bedroom condo which is absurd to me.… See More
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Stephenson House Apartments Manager
05/14/2020
Thank you your feedback!
Verified Resident 668947 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/24/2019
Staff is very educated, and friendly. Apartments are clean and up to date. The hallways are clean and smell fresh. Neighbors are friendly. The community is clean. The overall move in experience was very easy See More
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Stephenson House Apartments Manager
07/30/2019
Thank you for your feedback! We're glad to have you as a resident of Stephenson House Apartments.
Verified Resident 366976 • vrp • 2015 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/08/2019
Its great location and ease of access between my work and traveling makes it very high in my books, BUT the value of the apartment is not up to the cost of rent per month. I will be shopping around for a better deal next leasing… See More
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Stephenson House Apartments Manager
07/17/2017
Thank you for your review! We appreciate your residency and look to serving you for years to come. Please stop by the office to discuss the lack of parking. Have a wonderful day!!
Resident • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/01/2019
im 6 months into my lease. Happy with my decision to live here. The staff is very kind,outgoing and prompt with service. Lots of snowfall through this 18-19 season and the maintenance has been right on top of it keeping the walkways and lots cleared. See More
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Verified Resident 601604 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/06/2019
Quiet community... almost too quiet. Building maintenance adequate. Very convenient location. Pretty grounds, snow removal done well. Wish there were larger storage facilities available. Building foyers could use some updating. Overall, decent value for cost. See More
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Verified Resident 42937 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/04/2019
I'm pleased with the apparent and satisfaction and the staff is excellent and people are friendly and polite and i would tell my friends and any one who is interested in a place to stay.The area is nice and clean and their a park in back… See More
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Verified Resident 593267 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/16/2019
I'm more irritated by the fact that I'm trying to leave a review but to do so, I am forced to leave a 200 character comment when I didn't want to leave one at all. Pretty dumb requirement, in my opinion. Apartment is nice, though. See More
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Stephenson House Apartments Manager
01/25/2019
Thank you for your feedback! We appreciate you taking the time to leave us a review.
Verified Resident 572893 • vrp • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/19/2018
Great apartment complex. Would highly recommend. People are fantastic and never had any major issues with the staff or apartments themselves. The pool is great during the summer time and so far the sidewalks have been cleared of snow and ice See More
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Stephenson House Apartments Manager
11/27/2018
Thank you for the 5-star rating! We're happy that you're pleased with the upkeep of the property, as well as the customer service of the Stephenson House staff!
Verified Resident 541031 • vrp • 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/10/2018
Very clean quiet apartment community in a neighborhood setting. Apartments are a little dated but well kept. Grounds are well kept. Convenient parking close to your building. Have had a good experience here. See More
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Verified Resident 344960 • vrp • 2011 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/10/2018
The management team is very friendly and professional. They are very nice. Maintenance issues are handled very promptly and efficiently. The maintenance men know their stuff! Sound coming from other units is very low. See More
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Stephenson House Apartments Manager
11/08/2017
Thank you so very much for taking the time to let us know how pleased you are with us. And most importantly, thank you so much for being a valued resident. With out you we would not be able to provide such wonderful service.
Verified Resident 469797 • vrp • 2013 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/08/2018
Living here at the Stephenson House Apt. have been a wonderful experience. I'm a single woman living along and have no fear living here. It is well liighted seure and quite.All staff member are friendly and kind. I love my stay here at the Stephenson House… See More
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Verified Resident 508958 • vrp • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/04/2018
Staff was friendly and courteous. Documents and keys were ready upon move in. Staff was able to accommodate a short turn around time in between my last home and this move in. Unit and grounds are clean and well kept. Conveniently located next to I-75 and… See More
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Stephenson House Apartments Manager
07/11/2018
Thank you for the 5-star review and welcome to the Stephenson House community! If you ever need any assistance, please don't hesitate to contact us. We're here to help! Thanks!
Verified Resident 496641 • vrp • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/06/2018
So far it's pretty good. The apartment itself is nice and feels secure. I had a bit of a bumpy move-in process but I think that was atypical. I really like my new place overall and I'm enjoying living there. My neighbors are really quiet and… See More
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Stephenson House Apartments Manager
06/15/2018
We are very happy to have provided you with such a positive experience! If you ever need any additional assistance, please don't hesitate to contact us. We're here to help! Thank you!
Myadog • Resident • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/14/2018
I love it here I really feel at home. Everyone are so nice and caring. Management is wonderful they go out of their way to be thoughtful and nice and caring. Hope I am spelling her name right I am sorry if I did not. Lakeisha… See More
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Stephenson House Apartments Manager
02/14/2018
We are so happy to have you as a resident. Thank you for taking the time let us know that our work does not go unnoticed. And no apology needed, your spelling was close.
Verified Resident 451235 • vrp • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/09/2018
The stevenson house apartments are wonderful. The staff has been very helpful getting us in and set up in a timely manner. The apartment was exactly what we were looking for and in excellent condition. See More
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Stephenson House Apartments Manager
02/12/2018
Thank you!!! We are so happy that you had a smooth transition into your new home. Please let us know if you need anything, we are only a phone call away!!! Congratulations on your new home!!! And again Welcome to Stephenson House!!!
Verified Resident 378509 • vrp • 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/03/2017
I am very happy with the grounds, facilities, and service of Stephenson House Apartments. The staff has been very helpful and nice for all of my needs. I would tell my friends that this is a great place to live. See More
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Verified Resident 366443 • vrp • 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/06/2017
Overall not that bad except for the noisy neighbors, it's a good location though. The grounds are kept up good, parking seems ok . There is storage in the basement if you have extra things that you dont want in your apartment. See More
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Stephenson House Apartments Manager
07/27/2017
Thank you so much. We value our resident's right to quiet enjoyment of their home. If this is an ongoing issue, please contact management.
Verified Resident 354970 • vrp • 2014 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/09/2017
I enjoyed my time at Stephenson House Apartments. The starting rate was good but it went up each time I renewed my lease. Location is great; you are close to almost everything. The unit I lived in was comfortable and any issues I had with it… See More
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Stephenson House Apartments Manager
06/20/2017
Thank you for your review. You're greatly valued and we are glad you decided to make Stephenson House your home. Please contact the leasing office to update your renewal. Many thanks, The Staff of Stephenson House
Verified Resident 344872 • vrp • 2015 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/15/2017
Quiet and neat community, close to major expressways. Amenities within 3 miles are overwhelmingly awesome. Wonderful school district and family friendly environment. Noticeable improvements and updates are being made See More
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Verified Resident 344354 • vrp • 2011 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/15/2017
Affordable. Very good access to several major freeways. Friendly staff who respond quickly to service requests. Quiet, clean and safe. Good mixture of all ages. Love that folks can have pets! Would recommend this apartment complex to others! See More
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Stephenson House Apartments Manager
05/15/2017
Valued Resident, We are so pleased to hear that you're enjoying your home here at Stephenson. We strive for excellent customer service and want everyone to LOVE their home! Nicolette Krall Property Manager
Verified Resident 337451 • vrp • 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/28/2017
Have not lived there long enough to have an experience, but so far, so good. Let's see how week two goes, but I have no complaints yet -- other than a smoke odor coming from my apartment. Hope I can get that out. See More
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Stephenson House Apartments Manager
04/28/2017
Valued Resident, We appreciate your kind words regarding our community. We strive to accommodate our residents to our best ability. Please stop by the office to discuss the issues you are having and we will be more than happy to assist with the problem. Nicolette Krall Property Manager
Verified Resident 305924 • vrp • 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/11/2017
This was my very first apartment experience. I am a woman and I was moving out by myself (and an hour away from friends and family). I never expected to feel so safe in an apartment! To my parents' dismay, I was so comfortable that I… See More
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Stephenson House Apartments Manager
02/02/2017
Thank you for sharing your feedback with us! We're glad to hear that your experience with our community has been positive. As always, if you ever have any questions or concerns, we are here to assist you!
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- Laundry On-Site
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Pets
- Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply. - Cats Allowed
Deposit: Required
Rent: Required
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
Floor Plans & Pricing
Studio, 1 Bathroom
- PricePrice
$1,043
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
Studio
1 Bedrooms, 1 Bathroom
- PricePrice
$904
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.
Questions & Answers (1)
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Frequently Asked
What are noise levels like at Stephenson House Apartments?
The community is rated 2.8/5 stars, which is considered having moderate noise levels on average.
The community is rated 2.8/5 stars, which is considered having moderate noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Stephenson House Apartments?
The community is rated 3.5/5 stars, signifying much satisfaction on average.
The community is rated 3.5/5 stars, signifying much satisfaction on average.
How safe is Stephenson House Apartments?
The community is rated 4.5/5 stars, which is considered being extremely safe on average.
The community is rated 4.5/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.
The community is rated 4/5 stars, signifying much satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 50% of their community reviews in the past year.
Managers have responded to 50% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 71.5 days to their community reviews in the past year.
Managers have replied within 71.5 days to their community reviews in the past year.
What is the pet policy at Stephenson House Apartments?
Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required
Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required
What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath
Studio, 1 Bath and 1 Bed, 1 Bath
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Stephenson House Apartments is an apartment in Madison Heights in zip code 48071. This community has a Studio - 1 bedroom, 1 bathroom, and is for rent for $904 - $1,043. Nearby cities include Royal Oak, Hazel Park, Clawson, Troy, and Warren. 48092, 48068, 48067, 48083, and 48310 are nearby zip codes.
