Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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The Crossings at Auburn Hills
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
While we're glad to hear that you enjoy our community's convenient location and aesthetic, we're sorry that your experience has not been more positive overall. As you mentioned, we have very recently changed management and our current team is committed to making the necessary changes to improve the community for all. We value our residents' feedback and would be happy to speak with you further about your concerns in order to help us address them as promptly and thoroughly as possible. We maintain an open door policy here in the office and hope you'll feel free to reach out to us directly at your convenience. Thank you.
Hi there, While we're happy to hear how much you're still enjoying your home, we're disappointed you feel our services have wavered. We will be sure to keep your feedback in mind, but if there's ever something you notice that requires our attention, please do not hesitate to reach out to our team so we can assist. Thank you!
$1,112
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2 Bedrooms
$1,213
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3 Bedrooms
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The Crossings at Auburn Hills