The Essex at Hampton

Good Morning Anonymous Resident, I would love an opportunity to find out more information about the concerns you expressed in your review, as most of these you mentioned are not sounding familiar to me, aside from the pet waste issue, which does come up from time to time. With regard to the pet waste issue, we do take regular actions to discourage people from not cleaning up after their pets; several leaseholders were charged $50 for not cleaning up after their animal(s) in the last two months. We also post notices reminding residents to clean up after their furry friends regularly; the last notice was posted community wide in early November. I would be willing to bet that some of the waste you see on the sidewalks may belong to geese. We clean this waste regularly when we perform our routine, "trash runs," and would be glad to clean any that you report between our checks. I am not sure what you are speaking of when you mention subletting, but I assure you, we do not permit this practice. We do allow for resident transfers after twelve months of residency, providing a leaseholder still meets the criteria. I would appreciate hearing more about this from you, so I may take action if needed /if possible. I sincerely would love an opportunity to hear what made you feel that we were responding in a negative way in the office, what happened with the maintenance staff that left you felling they thought the issue(s) you were experiencing were your fault, and what I did to make you feel like I would not be willing to address the concerns you have. I assure you, if there is something I am able to do to make your residency more enjoyable, and it is within my realm of my control, I would take great pleasure in working to resolve, correct, and enhance where possible. I hope you are open to reading my review and that you reach out to me. Thank you in advance for taking the time to read it. Best Regards, Danielle Galbraith Residential Manager

Thank you so much for your four-star review! I appreciate that you took the time to share your pleasant experience at The Essex at Hampton. Your kind words about Liz are very appreciated! I am sure your review will make her day, I cannot wait to share it with her! Thank you again for choosing The Essex at Hampton to call your new home, we welcome you to the community! Kind Regards, Danielle Galbraith Residential Manager

I am sorry to hear that your experience living at The Essex at Hampton has taken a turn for the unpleasant. I would love an opportunity to speak with you personally about this matter, so I may have an opportunity clarify our pet policies, and when exceptions to the pet policy are made, based on medical need. Please email me directly at [email protected], call me at 248-852-7500, or stop by at your earliest convenience. We value all of our residents, and we truly want you to enjoy calling The Essex at Hampton home. I look forward to hearing from you. Kind Regards, Danielle Galbraith Residential Manager

I am sorry to hear you are having an unpleasant experience living here. I would love an opportunity to speak with you personally about this matter, so I may have an opportunity to address the issue you have experienced. Please email me directly at [email protected], call me at 248-852-7500, or stop by at your earliest convenience. We value all of our residents, and we truly want you to enjoy calling The Essex at Hampton home. I look forward to hearing from you. Sincerely, Danielle Galbraith Residential Manager

Dear Elissa Taylor, I am very sorry to hear about your unpleasant experience with one of the leasing consultants in our office. I would love an opportunity to speak with you personally about this matter and get more information. Of course we would be happy to send you photos of the townhouse you were inquiring about on November 1st; once our renovations are complete. Meanwhile, we would be glad to send photos of a comparable town home. Please email me directly at [email protected] or call me at 248-852-7500. I look forward to hearing from you. Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton

Dear Luna_M, You sincerely made our day with your amazing review! Thank you so much for sharing your kind feedback, and your mother's too. We are so glad your mother has selected The Essex at Hampton to be the place she calls home. We would love to have you join our community too! Kindest Regards, Danielle Galbraith Residential Manager The Essex at Hampton

Sorry to hear you are having an unpleasant experience living here. I would love an opportunity to speak with you personally about this matter, so I may have an opportunity to address the issue you have experienced. Please email me directly at [email protected], call me at 248-852-7500, or stop by at your earliest convenience. We value all of our residents, and we truly want you to enjoy calling The Essex at Hampton home. I look forward to hearing from you. Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton

Dear mgl---2k9, Thank you for writing such a wonderful review, we appreciate you taking the time to share this valuable feedback. I am so glad to hear that you are enjoying your apartment, and you have had a pleasant experience with our staff so far. That is also great to hear that you are able to sleep uninterrupted! We hope you continue making The Essex at Hampton the place you choose to sleep soundly in the future. As far as the carports are concerned, I apologize for the confusion with the labeling of the carports when you moved in; we had replaced and repaired some of the carports this summer. At that time, we ordered new labels through our contractor. Upon reading your review, we have followed up our contractor, and learned that some of the labels have arrived (75-80). There are still some on order (1-3, 6, and 81-90). Our contactor will be labeling the carports very soon. Regarding your feedback about the quality of painting in your apartment, I am so glad you shared that with me. I would love an opportunity to discuss this with you, as well as the cracked tile; it sounds like there may be an opportunity here to make your stay even more enjoyable. Please reach out to me personally, by phone at 248-852-7500, or via email at [email protected] Thank you again! We are glad you are here! Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton Apartments 248.852.7500

Thank you so much for staying with us, and for taking the time to share such kind words! It is a pleasure to hear that you love your apartment, and that we have exceeded your expectations. Please don't hesitate to call us if you need anything. We are glad you're here. Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton Apartments 248.852.7500

Sorry to hear you are having an unpleasant experience living here. I would love an opportunity to speak with you personally about this matter, so I may have an opportunity to address the issue you have experienced. Please email me directly at [email protected], call me at 248-852-7500, or stop by at your earliest convenience. We value all of our residents, and we truly want you to enjoy calling The Essex at Hampton home. I look forward to hearing from you. Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton

Dear Bubble Man, Thank you for sharing your feedback. I am sincerely sorry to learn that you are feeling this way. I would love an opportunity to discuss your experience. Please email me directly at [email protected], call me at 248-852-7500, or stop by at your earliest convenience. We appreciate your residency, and would love a chance to turn things around, so you may enjoy every aspect of your stay with us moving forward. I look forward to hearing from you. Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton Apartments 248.852.7500

We are thankful for your feedback, and are very sorry to hear that you are not having a good experience. It sounds like there are several things that really need to be addressed here. I would love an opportunity to speak with you personally about all of these matters. Please email me directly at [email protected], call me at 248-852-7500, or stop by at your earliest convenience. We value all of our residents, and we truly want you to enjoy calling The Essex at Hampton home. I look forward to hearing from you. Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton Apartments 248.852.7500

Dear Resident, We are so glad to hear that you love living in your townhouse, and we appreciate your kind words about our staff. I would like to thank you for sharing your 5 star experience with the world. We were all thrilled to read about it. We look forward to delivering great service to you. We hope that you will proudly recommend your home at The Essex at Hampton for a long time to come. Sincerely, Danielle Galbraith Residential Manager The Essex at Hampton

Dear Resident, Thank you so much for the wonderful review! We are delighted to receive such warm accolades, especially on such a cold winter day. We appreciate that you took time out of your evening to share your experience. Thank you for making The Essex at Hampton your home for six years, plus. We are so glad you are here! Sincerely, Danielle Galbraith Residential Manager

Thank you so much for the wonderful review Websterman! I am delighted to hear how pleased you are with living here, especially your specific feedback about our maintenance service team. They take great pride in their work, and accolades as glowing as yours make it all worth it. Your kind words are going to make their day. We are glad you are here Websterman, thank you for calling The Essex at Hampton home! Thank you, Danielle Galbraith Residential Manager The Essex at Hampton